House cleaning service · New Britain, CT · reviewed since 2015
iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%86+46.9Reliability 24%81+19.6Value 14%60+8.5Replies to reviews 7%24+1.7Craft & service penalty60−4Momentum penalty97−0.3Experts Score= 72Grade B: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.72SCORE
BGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#37 of 40 post construction cleaningiPosition by Experts Score among all companies we track in this category. · better than 8%
4.8★★★★★111 Google reviews · 21 photos
94%five-star reviews
4.78★last 12 monthsiAverage stars on reviews from the last 12 months only.
1.9%1–2★ in 2 yearsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
55%reviews answered by the owner
$193typical billiMedian bill customers of this company reported in their reviews (needs 3+ priced reviews).
Google reviewers rate Merry Maids of Plainville 4.8 out of 5 based on 111 reviews, with the owner responding to 55 percent. Customers frequently praise the thoroughness of home and deep cleaning services, noting that staff are punctual, friendly, and communicative. Positive feedback highlights consistent attention to detail and reasonable pricing for regular maintenance. However, several low-star reviews criticize specific instances of poor office communication, missed appointments, and inadequate deep cleaning efforts relative to the cost.
Google rating: 4.8 out of 5 from 111 reviews (94% five-star).
Reviews on this page: 111 Google reviews (87 with written comments, 1 with photos).
Owner responses: the business replied to 55% of reviews.
Most recent review: October 8, 2026.
Service: Post Construction Cleaning serving New Britain, Connecticut.
Data from Google, last updated October 28, 2026.
Score profile vs other post construction cleaning
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and satisfaction; weakest: replies to reviews.
Merry Maids of PlainvillePost Construction Cleaning median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Merry Maids of Plainville: 86/100 on this factor. Category median: 93.A
86
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Merry Maids of Plainville: 81/100 on this factor. Category median: 91.A
81
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Merry Maids of Plainville: 60/100 on this factor. Category median: 98.B
60
ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Merry Maids of Plainville: 60/100 on this factor. Category median: 100.B
60
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Merry Maids of Plainville: 97/100 on this factor. Category median: 100.A
97
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Merry Maids of Plainville: 24/100 on this factor. Category median: 81.D
24
Bar = this company · dark tick = category median.
Star ratings
111 Google reviews we collected
4.8of 5
5 stars10494%
4 stars22%
3 stars00%
2 stars00%
1 star55%
Praise vs complaints
Phrases our text analysis found in 87 written reviews
94%praise
Praise12494%
Complaints86%
PriceiGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Price verdicts customers left with their Google review
92%fair
Great price415%
Reasonable1970%
Overpriced27%
Not sure27%
$193-27% vs typical post construction cleaning
Middle half of what 13 customers paid ($153–$435) · gold mark = category median.
Topic share
How often each topic comes up in the written reviews
7topics
Quality & results4333%
Staff & attitude3426%
Speed & response1713%
Honesty & trust1310%
Would recommend1310%
Price & value75%
Communication54%
What customers talk about
We read 87 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“They are responsive, attentive, and overall do a great job.”
“Not only do we get a great house cleaning but Imani is friendly, kind, and so sweet with our 4 year old!”
“Imani was on time, courteous, and came ready to work.”
“The women that is assigned to our home is very friendly and is very good at her function I trust her to do an excellent job job”
“We also utilized their window cleaning services a while back and would highly recommend Merry Maid services.”
“I would not recommend this company based on my experience.”
“They were very professional, efficient, and affordable!”
“Just fantastic - great service -great work-and great communication.”
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired Merry Maids of Plainville for 4 kinds of job. Pick one to see what they paid and said.
MMeghan2 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 weeks ago★★★★★
Merry Maids has been wonderful. They made the pricing work with our budget, and it’s such an awesome feeling coming home to a clean house after a crazy day of work and kids activities! They are responsive, attentive, and overall do a great job. Better than I clean!
Paid $400–450Reasonable priceStandard cleaning
TTeddyLocal Guide · 17 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
Yahaira and Carla were great. Completely cleaned my 3000 square foot home. Will have them back for a holiday cleaning!
Paid $300–350Reasonable priceStandard cleaning
LLaura-Jayne6 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★
The women that is assigned to our home is very friendly and is very good at her function I trust her to do an excellent job job
Paid $100–150Reasonable priceStandard cleaning
RRebecca3 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★
Imani is pleasant and hard-working. We are always happy when she cleans our house.
Paid $150–200OverpricedStandard cleaning
RRebeccaLocal Guide · 31 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★
All of the staff here are great. Imani has cleaned while I’ve been home and she is so friendly and helpful. I feel so good knowing she’s there to make my space feel clean and new again.
Paid $100–150Great priceStandard cleaning
CCarl9 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★
Have been using the services of Merry Maids for a few weeks now. They have been great. They do a fantastic job. And are more the helpful to go above and beyond to insure all is done to your satisfaction.
Merry Maids has been wonderful. They made the pricing work with our budget, and it’s such an awesome feeling coming home to a clean house after a crazy day of work and kids activities! They are responsive, attentive, and overall do a great job. Better than I clean!
Price assessment: Reasonable price
Price: $400–450
Services: Standard cleaning
Response from the owner · 2 weeks ago
Thank you Meghan! We really appreciate the wonderful review and kind words!
T
Teddy PecoraLocal Guide · 17 reviewsiTotal number of Google reviews Teddy has written across all businesses on Google Maps, not just this one.
I don’t know where to start! I’ve been overwhelmingly busy and the housework has gotten out of hand. There were crafts all over the floor, guinea pig mess, so much clutter. Everything is sparkling clean now, the girls really went above and beyond, corralled the clutter, and scrubbed this place clean. It was truly a life saver and I can not recommend them enough!
Price assessment: Great price
Services: Deep clean
Response from the owner · 2 months ago
Wow :)! Thank you Amanda for your amazing review! We are so happy to help make everything sparkle in your home!
J
Jenny Chambers4 reviewsiTotal number of Google reviews Jenny has written across all businesses on Google Maps, not just this one.
All of the staff here are great. Imani has cleaned while I’ve been home and she is so friendly and helpful. I feel so good knowing she’s there to make my space feel clean and new again.
Price assessment: Great price
Price: $100–150
Services: Standard cleaning
Response from the owner · 2 months ago
Thank you Rebecca! We are so glad we are able to help, and we really appreciate the wonderful review!
R
Ridgecube5 reviewsiTotal number of Google reviews Ridgecube has written across all businesses on Google Maps, not just this one.
Merry Maids does an amazing job. In particular, our regular cleaning woman, Nellie, takes great pride in her work and genuinely cares about us as a customer. I would recommend services from them.
