Analyzing 6,529,9706.5M ReviewsFor 18,09818.1K Experts

Experts Reviews · Company report
Merry Maids of Plainville logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%86+46.9Reliability 24%81+19.6Value 14%60+8.5Replies to reviews 7%24+1.7Craft & service penalty60−4Momentum penalty97−0.3Experts Score= 72Grade B: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.72SCORE

Merry Maids of Plainville

New Britain, CT · Grade BLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #37Position by Experts Score among all companies we track in this category. of 40 post construction cleaning · 4.8★ from 111 Google reviews

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Report card

Percentile vs other post construction cleaning (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and satisfaction; weakest: replies to reviews.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Merry Maids of Plainville is better than 86% of post construction cleaning.A
86
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Merry Maids of Plainville is better than 81% of post construction cleaning.A
81
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Merry Maids of Plainville is better than 60% of post construction cleaning.B
60
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Merry Maids of Plainville is better than 60% of post construction cleaning.B
60
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Merry Maids of Plainville is better than 97% of post construction cleaning.A
97
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Merry Maids of Plainville is better than 24% of post construction cleaning.D
24

Reviews for your job

Customers hired Merry Maids of Plainville for 4 kinds of job.

Merry Maids of Plainville for standard cleaning

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.37
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).4.89
Usually paidThe price range customers picked most often for this job.$150–200
Category typicalWhat the middle half of customers paid for this job across all companies in the category.$164–$247
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 79/100.How Job match is calculatedBuilt only from reviews Google tagged “Standard cleaning”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#14 / 21
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.95%

All 37 Google reviews tagged “Standard cleaning” · showing 20

Meghan2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 weeks ago★★★★★

Merry Maids has been wonderful. They made the pricing work with our budget, and it’s such an awesome feeling coming home to a clean house after a crazy day of work and kids activities! They are responsive, attentive, and overall do a great job. Better than I clean!

Paid $400–450Reasonable priceStandard cleaning
TeddyLocal Guide · 17 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

Yahaira and Carla were great. Completely cleaned my 3000 square foot home. Will have them back for a holiday cleaning!

Paid $300–350Reasonable priceStandard cleaning
trieu2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

Imani is a great cleaner! Would recommend.

Reasonable priceStandard cleaning
Jenny4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

Very happy! Not only do we get a great house cleaning but Imani is friendly, kind, and so sweet with our 4 year old!

Standard cleaning
Laura-Jayne6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

The women that is assigned to our home is very friendly and is very good at her function I trust her to do an excellent job job

Paid $100–150Reasonable priceStandard cleaning
Rebecca3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

Imani is pleasant and hard-working. We are always happy when she cleans our house.

Paid $150–200OverpricedStandard cleaning
Gayle1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 months ago★★★★★

The house is always meticulous and smells wonderful! Great job!!!

Paid $100–150Reasonable priceStandard cleaning
RebeccaLocal Guide · 31 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

All of the staff here are great. Imani has cleaned while I’ve been home and she is so friendly and helpful. I feel so good knowing she’s there to make my space feel clean and new again.

Paid $100–150Great priceStandard cleaning
Ridgecube5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

Merry Maids does an amazing job. In particular, our regular cleaning woman, Nellie, takes great pride in her work and genuinely cares about us as a customer. I would recommend services from them.

Reasonable priceStandard cleaning
RalphLocal Guide · 26 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★

The employees are awesome and every time they come they do a great job 100%

Paid $150–200Great priceOffice & workplace cleaningStandard cleaningDeep clean
Carl9 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★

Have been using the services of Merry Maids for a few weeks now. They have been great. They do a fantastic job. And are more the helpful to go above and beyond to insure all is done to your satisfaction.

Paid $150–200Reasonable priceStandard cleaning
Joel6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★

Imani was on time, courteous, and came ready to work. She is so pleasant and responsive to the needs of my place. What a terrific worker.

Paid $150–200Reasonable priceStandard cleaning
Dave9 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a year ago★★★★★

We are very pleased with Merry Maids. They do a great job cleaning our home! Imani is the best!

Reasonable priceStandard cleaning+ Responsiveness+ Quality+ Professionalism
Jim1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Just fantastic - great service -great work-and great communication. Could not ask for anything more. Thank you.

Reasonable priceStandard cleaning
Heather6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Amenia cleans my mom’s house her cleaning is top notch and she is friendly but respectful.

Reasonable priceStandard cleaning
Ronald4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Very thorough and considerate. Easy to work with

Reasonable priceStandard cleaningGeneral housekeeping
Easwar7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a year ago★★★★★

Great experience!!

Standard cleaning
Carol4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Nely always does a thorough cleaning. We’re most fortunate to have her consistency and special attention at our home. Many thanks for a job well done!

Reasonable priceStandard cleaning
Robert3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a year ago★★★★★

I have been with merry maids at least 9yrs. I have nothing but praise for this company. They are very helpful and always courteous. All the cleaners I have are very good. I am pleased with merry maids and hope I have another 9 yrs with them.

Reasonable priceStandard cleaning
Experimental2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Our 200-year-old home is always spotless after Merry Maids visits! We love their cheerful, prompt service, ease of payment, and flexibility.

Standard cleaningMoving-related cleaning

Show more standard cleaning reviews (17 more) →

Price

$193-27% vs typical post construction cleaning

Bar = middle half of what customers paid · gold mark = category median.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 15%Reasonable 70%Overpriced 7%Not sure 7%

Jobs customers hired them for

JobReviewsCategory typical
Standard cleaning37$164–$247
Deep clean11$245–$421
General housekeeping6$164–$285
Office & workplace cleaning2$114–$191

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