Analyzing 8,084,4648.1M ReviewsFor 22,90722.9K Experts

Experts Reviews · Company report
Mesa Moving and Storage: Sumner logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%78+42.5Reliability 24%61+14.8Value 14%74+10.5Replies to reviews 7%97+6.9Craft & service penalty89−1.1Momentum penalty21−7.9Experts Score= 66Grade B: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.66SCORE

Mesa Moving and Storage: Sumner

Auburn, WA · Grade BLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #114Position by Experts Score among all companies we track in this category. of 127 furniture delivery · 4.8★ from 186 Google reviews

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Report card

Percentile vs other furniture delivery (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: replies to reviews and craft & service; weakest: momentum.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Mesa Moving and Storage: Sumner is better than 78% of furniture delivery.B
78
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Mesa Moving and Storage: Sumner is better than 61% of furniture delivery.B
61
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Mesa Moving and Storage: Sumner is better than 89% of furniture delivery.A
89
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Mesa Moving and Storage: Sumner is better than 74% of furniture delivery.B
74
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Mesa Moving and Storage: Sumner is better than 21% of furniture delivery.D
21
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Mesa Moving and Storage: Sumner is better than 97% of furniture delivery.A
97

Reviews for your job

Customers hired Mesa Moving and Storage: Sumner for 4 kinds of job.

Mesa Moving and Storage: Sumner for interstate moving

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Jobs reviewedHow many Google reviews are tagged with this job.1
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).1.00
Usually paidThe price range customers picked most often for this job.$2,000+
Category typicalWhat the middle half of customers paid for this job across all companies in the category.$1.4k–$4.9k

All 1 Google reviews tagged “Interstate moving”

Olivia9 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★

We chose this company to move all our stuff across country and our car and thought we were in good hands. They estimated us an amount which we thought covered everything including the car and turns out we need to pay $2000 more than what was estimated. On top of that one of our tvs broke in transit to our new home…

Paid $2,000+OverpricedInterstate moving

Price

$2.2k+170% vs typical furniture delivery

Bar = middle half of what customers paid · gold mark = category median.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 0%Reasonable 55%Overpriced 18%Not sure 27%

Jobs customers hired them for

JobReviewsCategory typical
Business & corporate-related moving6$454–$1.4k
Local moving2$556–$1.4k
Object-related moving assistance2$243–$738
Oversized-item moving2$135–$556

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