Analyzing 8,081,2968.1M ReviewsFor 22,89622.9K Experts

Experts Reviews · Company report
Mesa Moving and Storage: Sumner logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%78+42.5Reliability 24%61+14.8Value 14%74+10.5Replies to reviews 7%97+6.9Craft & service penalty89−1.1Momentum penalty21−7.9Experts Score= 66Grade B: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.66SCORE

Mesa Moving and Storage: Sumner

Auburn, WA · Grade BLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #114Position by Experts Score among all companies we track in this category. of 127 furniture delivery · 4.8★ from 186 Google reviews

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Report card

Percentile vs other furniture delivery (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: replies to reviews and craft & service; weakest: momentum.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Mesa Moving and Storage: Sumner is better than 78% of furniture delivery.B
78
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Mesa Moving and Storage: Sumner is better than 61% of furniture delivery.B
61
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Mesa Moving and Storage: Sumner is better than 89% of furniture delivery.A
89
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Mesa Moving and Storage: Sumner is better than 74% of furniture delivery.B
74
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Mesa Moving and Storage: Sumner is better than 21% of furniture delivery.D
21
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Mesa Moving and Storage: Sumner is better than 97% of furniture delivery.A
97

Reviews for your job

Customers hired Mesa Moving and Storage: Sumner for 4 kinds of job.

Mesa Moving and Storage: Sumner for object-related moving assistance

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.2
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).3.50
Usually paidThe price range customers picked most often for this job.$2,000–2,500
Category typicalWhat the middle half of customers paid for this job across all companies in the category.$243–$738

All 2 Google reviews tagged “Object-related moving assistance”

Michele1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★

The service was short of our expectations. The date and time of service was miscalculated. There was no physical review of the contents for this move before sending a proposal. Slow to communicate. The day of the move there was not enough crew members to finish the job in one day within the expected timeframe.…

Paid $2,000–2,500OverpricedBusiness & corporate-related movingLocal movingObject-related moving assistance
Drew3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★

Rating only, no written review.

Object-related moving assistance

Price

$2.2k+170% vs typical furniture delivery

Bar = middle half of what customers paid · gold mark = category median.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 0%Reasonable 55%Overpriced 18%Not sure 27%

Jobs customers hired them for

JobReviewsCategory typical
Business & corporate-related moving6$454–$1.4k
Local moving2$556–$1.4k
Object-related moving assistance2$243–$738
Oversized-item moving2$135–$556

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