How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%92+50.2Reliability 24%88+21.3Value 14%100+14.1Replies to reviews 7%74+5.2Experts Score= 91Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.91SCOREMetro Auto Body
New York, NY · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #35Position by Experts Score among all companies we track in this category. of 103 auto body shops · 4.9★ from 996 Google reviews
Report card
Percentile vs other auto body shops (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: craft & service and value; weakest: replies to reviews.
Reviews for your job
Customers hired Metro Auto Body for 8 kinds of job.
Metro Auto Body for body & trim
Clear ✕All 194 Google reviews tagged “Body & Trim” · showing 60
Metro Auto Body Shop did a great job on my car. The staff was very professional and made sure my car was in good hands. They also took the extra mile detailing my car so when I got it back, it looked like how it was brand new. My car is a CX50 and they are part of the Mazda Collision Network so it was an easy…
Hands down best shop in the city. 11 out of 10 customer service. They take care of the whole car. Also Easy rental connection to enterprise (they pick you up and drop you off)
Amazing customer service plus amazing work!!! Highly recommend!!
Reed, Kevin & the team did a phenomenal job on my father's car...it came back to us looking brand new! They are an absolute pleasure to work with, turning what would normally be an incredibly frustrating situation into a true delight. 100% recommended for high quality work & 1000% recommended for their customer service. THANK YOU!!!
I cannot say enough good things about my experience with Metro. I brought my car to them after being involved in my first-ever collision, with damage along almost the entire left side of my vehicle. From the very beginning, they made what was an extremely stressful and unfamiliar situation so much easier for me. I…
The best shop there is. Would not go anywhere else. They make a difficult process so much easier. Great service and patience. More than highly recommended.
Metro did an amazing repair job, can’t even tell my car was rear-ended, looks brand new. Office staff was great, they took care of everything. Complete, hassle-free experience, highly recommend Metro.
Even if your insurance is out of network with this shop come here anyway. Fully transparent and honest. No B.S and what matters most, they did an amazing job. Sending everyone I can here.
OMG… this place is amazing to fix your car.. don’t look anywhere else. Customer service 5 plus starts and the work they do it’s 10 stars. Kevin was super helpful all the way and kept me updated on the status of my car. The result was amazing like nothing happened to my car and service was fast. I had my car back…
Painted and installed a brand new bumper on my BMW 640i. Looks great!
For the past two months, I had been dealing with an incredibly frustrating issue with the front license plate on my Toyota Highlander. One of the interior mounting holes had become stripped, so one of the screws simply wouldn't stay in place. I tried searching for solutions online, but nothing worked—or, quite…
Metro Auto Body is a great operation. They did a fantastic repair job on my car and they surprised me by giving it back early, like new, with the interior and exterior perfectly detailed. Definitely worth the trip from Manhattan. It's a world of difference. Beyond that, they provide the best customer service…
Wonderful place, very professional, amazing work and great customer service
Totally exceeded my expectations, from the minute I stepped in til I got my car back. This is the best place!
Professional, friendly, kept me abreast with text messages. Staff was courteous whenever I called the office. The car looks brand new. Thank you Metro Auto.
Service was excellent, Reed was very professional and courteous. The work performed was done well. The price was fair. There is no reason to go anywhere else for body work.
Metro came highly recommended. I had my car repaired there and I was impressed and totally satisfied with the work that was done. My car was looking Lin new again.
I just want to say this body shop is amazing!! I’d definitely give them a 10/10 — my car looks brand new. Quick, and amazing customer service
Above-board, friendly and professional staff! Very thorough work; I was totally satisfied. Highly recommended for auto body work.
Amazing staff. Unbelievably friendly and helpful and they made the entire process easy
Great service, very satisfied! Received my vehicle sooner than expected. Great guys running the place!
What can I say? They are the best. They took care of everything after my car accident. Rocky the tow truck driver made me feel safe and Kevin took care of the rest. I highly recommend them plus they did an awesome job.
Reed and Avi at metro are simply the best! I’m Very happy with everything and I’m so glad I left a nearby bodyshop near my home, KayJays (who are liars that cut corners) and I drove 4 miles from my home to metro to instead deal with honest professionals who are genuine and trustworthy. Metro fixed an unrelated…
I brought my Benz in for repair for a smashed windshield that needed complete replacement, and also the spoiler and brake light that needed replacing. They were able to give me a quote the same day after assessing my car and ordered the parts I needed as fast as they could. They only took 3 days to repair everything…
Fantastic job. The best testimonial I can give for Metro Auto Body and their staff is that Alfa Romeo's own service team couldn't tell that any work had been done on my car's body, as it looked so pristine and as-new. Friendly and competent staff, highly recommended.
I will always come back here. They are so helpful and so great work!!
Metro, and Reed and Kevin in particular, is an EXCELLENT place to get your car fixed. From receipt to redelivery every step exceeded any reasonable expectations. Friendly informative and well communicated customer service. I went to Metro after being advised that many parts needed were not currently attainable.…
I am very satisfied with the work done on my car, and how quickly it was done.
Came here a few days ago thinking I would need a completely new headlight unit for my Mazda. Turns out I didn't, and they fixed my headlight without the need for a replacement. I say this to provide context into the type of staff you'll be working with. Honest and decent folk. They could have overcharged me, or…
My Car look as brand new
Excellent professional service and great customer support. Highly recommend.
After some inconsiderate fool keyed my Mazda, I put my trust in Kevin and the Mazda Certified team at Metro Auto Body to make my Mazda looking factory-new once again! I’m incredibly neurotic about it looking factory fresh, so I immediately sprung for none other than the best! They understood my concerns and answered…
Great service, my car looks like I got it off the lot brand new!! For sure recommend
Top tier auto body shop. It's as if the car hasn't left the dealership after they did their magic. Always updated me on the status of my car and efficiently coordinated with my insurance company to get my car fixed after a hit and run. Reed and Kevin in the shop was very accommodating and always went above and…
Nothing short of an amazing body shop. I couldn’t have been happier with the work they did for my front bumper and mirror. Not only was the service excellent, it was also very quick as well. They even detailed the entire car at no extra charge. Definitely worth coming here if you have damage to any part of your car.…
Usually body shops can be intimidating but everyone I interacted with was very kind and made me feel at ease in a stressful situation.
Major auto collision repair! Car cam back looking like new in pristine condition. Couldn’t be more pleased! Kevin and Reed made the experience exceptional!
My Ford Lightning was rear ended by a tractor trailer which destroyed my bumper and tailgate as well as support structure. Metro repaired the damage so it was better than new at a really great price. All I did was give them the truck and they did everything. They dealt directly with the insurance and rental car…
Amazing job by the team over at Metro! Great recommendation by insurance. You can trust an OEM finish. Thank you guys.
Absolutely would recommend this shop for anything and everything with repairs bodywork, etc.. From beginning to end, the service was amazing very informative kept me in the loop of all repairs being done to my car very transparent. When I received my car, it looked brand new. No complaints. Look better than I would’ve ever imagined.
Metro Auto Body exceeded my expectations from start to finish. They handled everything seamlessly, including working directly with my insurance, which made the whole process completely stress-free. When I picked up my car, it honestly looked brand new. The quality of work and customer service were outstanding. Thank you so much to the entire team!
I had an excellent experience at Metro Auto Body . The team was professional, trustworthy, and very knowledgeable. They explained everything clearly, handled the repairs efficiently, and delivered exactly as promised. The quality of the work was top-notch — my car looked brand new when I got it back. Great customer…
I want to thank Kevin for his patience and kindness and for such excellent attention to detail he gave my vehicle at all times. I recommend Metro Auto Body Repair for all car inquiries, for they are very clean and very responsible with vehicles and above all honesty for one as a customer. They give you the…
I had a really positive experience with this shop. They made the entire repair process simple and stress-free, with clear and consistent communication. The turnaround time was impressively fast. I truly appreciated how easy they made everything.
Once again, I found myself back at Metro Auto Body. The most difficult part of the process was deciding which rental car met our needs. Metro is FULL service and takes care of you and your vehicle with the highest quality work. You will not be disappointed.
Outstanding service! If you’re looking for a body shop that’s welcoming, professional, and truly delivers, this is the place to go. Reed was incredibly helpful from start to finish—keeping me updated throughout the entire process and answering all of my questions. My car looks brand new, as if nothing ever happened.…
My car looks great! Truly the only place i will recommend. Everyone was so helpful!
Very good work. Made my car look brand new!
Our nearly new car needed extensive repair work following an accident. Not only was Metro extremely accommodating in helping to coordinate the towing, scheduling and communications with our insurance company, the repairs were immaculate. It's impossible to tell that there was any work done at all, which is exactly…
“I had a great experience at Metro Body shop from start to finish. The team was friendly, and knowledgeable. They walked me through what needed to be done and sent updates along the way, which gave me peace of mind. When I picked up my vehicle, the work was flawless—everything lined up perfectly, the paint matched,…
I just want to say how much I appreciate all the work they did on my car. It came out WONDERFUL! Kevin and Reed we're absolutely great! They we're nothing but kind and patient and did it all with a smile. 😊Their team did a fabulous job from beginning to end!! Thank you all so much for everything once again! 😊…
I would like to express my sincere gratitude to the entire team at Metro Auto Body for the exceptional work they did on my Audi Q7. From start to finish, the team demonstrated exceptional professionalism, expertise, and a client-centric approach. I was thoroughly impressed with the outstanding service I received,…
Amazing job. GREAT customer service! I’m talking, white glove treatment! These guys are unbelievable! They really know their stuff. I am forever grateful for their care of my car. They also gave me a nice discount! If you’re looking for a place to take good care of your vehicle, look no further! Shout out to Reed and Max for walking me through it all!
Reed and Kevin and everyone at Metro always take great care of us when we have an issue. They’re efficient in their communication and spectacular at their craft. They take care of things you don’t even see and always go above and beyond. And they get your car back to you quick! Couldn’t recommend this place enough!
I’ve had two experiences with Metro in the last two years and both have been positive! They were helpful, kind, communicative, efficient, honest and forthcoming and just generally very easy to work with. After my first experience with them two years ago I specifically requested them with the insurance this second time.
I cannot be more please and happy with the result of my car from the Metro Auto team. They did an amazing flawless job. My car looks beginning to end brand new. I’m a happy customer. The customer service you receive from the Metro auto body team from beginnin g to end is excellent, especially Reid and Kevin.
Highly recommend this place for anyone that needs it to be 100% perfect. They are so helpful in helping you understand the process. Reed goes above and beyond for you. If you leave your car with them you know its in good hands. After being rear-ended on our new RAV4 I was nervous the car wasn’t going to be the same…
They doing Perfect Work and return Car on time
Car looks brand new and as clean as ever, customer service impeccable. It’s clear they take pride in being the best in the business.
Reed and his crew are amazing. When my Crosstrek was hit while parked, they looked at my photos of the damage, gave me a solid estimate of the time needed to repair then worked with my insurer to get the damage covered. Will 100% use them in the future for any other structural work that's needed. Would recommend…
Price
Not enough reviews with a price yet.
Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Jobs customers hired them for
| Job | Reviews | Category typical |
|---|---|---|
| Body & Trim | 194 | — |
| Painting | 115 | — |
| Tires | 26 | — |
| Steering & suspension repair | 18 | — |
| Electrical | 16 | — |
| Welding | 9 | — |
| Brakes | 8 | — |
| Auto engine diagnostic | 6 | — |





