Analyzing 7,295,9297.3M ReviewsFor 20,66320.7K Experts

Experts Reviews · Company report
Metro Auto Body logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%92+50.2Reliability 24%88+21.3Value 14%100+14.1Replies to reviews 7%74+5.2Experts Score= 91Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.91SCORE

Metro Auto Body

New York, NY · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #35Position by Experts Score among all companies we track in this category. of 103 auto body shops · 4.9★ from 996 Google reviews

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Report card

Percentile vs other auto body shops (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: craft & service and value; weakest: replies to reviews.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Metro Auto Body is better than 92% of auto body shops.A
92
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Metro Auto Body is better than 88% of auto body shops.A
88
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Metro Auto Body is better than 100% of auto body shops.A
100
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Metro Auto Body is better than 100% of auto body shops.A
100
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Metro Auto Body is better than 100% of auto body shops.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Metro Auto Body is better than 74% of auto body shops.B
74

Reviews for your job

Customers hired Metro Auto Body for 8 kinds of job.

Metro Auto Body for electrical

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.16
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).5.00
Usually paidThe price range customers picked most often for this job.—
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 89/100.How Job match is calculatedBuilt only from reviews Google tagged “Electrical”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#5 / 35
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.100%

All 16 Google reviews tagged “Electrical”

Ruth4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★

I just want to say this body shop is amazing!! I’d definitely give them a 10/10 — my car looks brand new. Quick, and amazing customer service

Great priceTiresSteering & suspension repairPainting
albert9 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 8 months ago★★★★★

Top tier auto body shop. It's as if the car hasn't left the dealership after they did their magic. Always updated me on the status of my car and efficiently coordinated with my insurance company to get my car fixed after a hit and run. Reed and Kevin in the shop was very accommodating and always went above and…

Great pricePaintingElectricalBody & Trim
Mike4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 9 months ago★★★★★

Major auto collision repair! Car cam back looking like new in pristine condition. Couldn’t be more pleased! Kevin and Reed made the experience exceptional!

Not surePaintingElectricalAuto engine diagnostic
JessicaLocal Guide · 17 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

From day one Reed alleviated my stress after my accident. I received my car in a week and it looked brand new. I didn't expect for it to come back fully detailed. From beginning to end they kept sending me updates and test drove my car thoroughly before i got it back. This was the best experience I've ever had…

Great priceSteering & suspension repairPaintingElectrical
Jo6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

I’ve had two experiences with Metro in the last two years and both have been positive! They were helpful, kind, communicative, efficient, honest and forthcoming and just generally very easy to work with. After my first experience with them two years ago I specifically requested them with the insurance this second time.

PaintingElectricalBody & Trim
EsraLocal Guide · 17 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

I had an exceptional experience at Metro Auto Body Shop! They truly have it all – from their efficient tow truck service to skilled tire mechanics and top-notch paint jobs. What sets them apart is their outstanding customer service; the staff is incredibly friendly and helpful. The best part is that your final cost…

ElectricalPaintingTires
Juan1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

best place to get everything done on your car

Electrical
Jason1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

I had my Tesla Model 3 Sr+ repaired and repainted by Metro after being involved in an accident. The entire right side of my Model 3 was severely damaged; the rear bumper was cracked and falling off, both right side doors were severely damaged and the right side mirror was almost knocked clean off (in a more messy…

Body & TrimElectricalPainting
Joseph4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Great customer service and quick accurate work. Car looks and runs like new. Really appreciate all they did for us.

Body & TrimElectrical
willLocal Guide · 26 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

The car was beat up pretty bad , had damage around the car old and new along with other problems, they hit every problem and they even gave me a detail car wash , no have pictures of before and after , but do got after , u won’t go wrong with them ,this is the second time I had to do body repairs first time I went…

Body & TrimElectricalExhaust
Ashley4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Just picked my car up and immediately came to write a review. I needed body, paint, and electrical work done after a branch fell on the back. So happy with the work and the level of professionalism and personableness that the everyone in the shop exhibited. HIGHLY RECOMMEND!

Body & TrimElectricalPainting+ Punctuality+ Quality+ Professionalism
Ms6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

What a fabulous experience I had at Metro Auto body! The whole team from start to finish was amazing!! This body shop goes above and beyond for their customers and really does quality work!! They really take the time and make the overall experience seamless. I recommend this body shop above all! Keep our cars and…

Body & TrimElectricalAuto engine diagnostic+ Punctuality+ Quality+ Professionalism
Arnold3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 years ago★★★★★

i really am amazed with the service provided. its been a good experience and i strongly recommend to everyone out there., unfortunately this is my 3rd time to get my car fixed and finally got the honest and dependable shop. From the tow truck driver to the top i am so thankful.

Body & TrimElectricalPainting+ Punctuality+ Quality+ Professionalism
NeilLocal Guide · 42 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 years ago★★★★★

The crew at metro recently took care of me and my vehicle in a way I am so very grateful for. I highly recommend them for ALL of their services!!! Top notch GENTLEMEN!!! Thank you guys for your help!

BatteryBody & TrimBrakes+ Punctuality+ Quality+ Professionalism
Sebastian9 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Rating only, no written review.

Electrical
DanielLocal Guide · 5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Rating only, no written review.

Body & TrimElectricalPainting+ Punctuality+ Quality+ Professionalism

Price

Not enough reviews with a price yet.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 78%Reasonable 17%Overpriced 0%Not sure 6%

Jobs customers hired them for

JobReviewsCategory typical
Body & Trim194—
Painting115—
Tires26—
Steering & suspension repair18—
Electrical16—
Welding9—
Brakes8—
Auto engine diagnostic6—

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