Analyzing 7,261,8717.3M ReviewsFor 20,58520.6K Experts

Experts Reviews · Company report
Metro Auto Body logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%92+50.2Reliability 24%88+21.3Value 14%100+14.1Replies to reviews 7%74+5.2Experts Score= 91Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.91SCORE

Metro Auto Body

New York, NY · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #35Position by Experts Score among all companies we track in this category. of 103 auto body shops · 4.9★ from 996 Google reviews

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Report card

Percentile vs other auto body shops (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: craft & service and value; weakest: replies to reviews.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Metro Auto Body is better than 92% of auto body shops.A
92
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Metro Auto Body is better than 88% of auto body shops.A
88
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Metro Auto Body is better than 100% of auto body shops.A
100
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Metro Auto Body is better than 100% of auto body shops.A
100
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Metro Auto Body is better than 100% of auto body shops.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Metro Auto Body is better than 74% of auto body shops.B
74

Reviews for your job

Customers hired Metro Auto Body for 8 kinds of job.

Metro Auto Body for welding

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.9
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).5.00
Usually paidThe price range customers picked most often for this job.—
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 87/100.How Job match is calculatedBuilt only from reviews Google tagged “Welding”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#5 / 19

All 9 Google reviews tagged “Welding”

Laura12 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Metro did an outstanding job putting my car back together following an accident with significant damage. They were patient with my questions, explaining everything along the way with unfailing kindness and respect. The car drives like new, and the detailing they did made it look like a showroom model.

Body & TrimSteering & suspension repairTires
Jason1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

I had my Tesla Model 3 Sr+ repaired and repainted by Metro after being involved in an accident. The entire right side of my Model 3 was severely damaged; the rear bumper was cracked and falling off, both right side doors were severely damaged and the right side mirror was almost knocked clean off (in a more messy…

Body & TrimElectricalPainting
Hing1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Metro Auto Body’s exceptional team provided me with amazing service. My RX350 came back looking like new and it looks just like when I first brought the vehicle back in 2013. The team at Metro went above and beyond by fixing all the dents, scratches, and replaced the front tires of my vehicle. Thank you, Reed, Joe, and Kevin!!!

Body & TrimPaintingTires
willLocal Guide · 26 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

The car was beat up pretty bad , had damage around the car old and new along with other problems, they hit every problem and they even gave me a detail car wash , no have pictures of before and after , but do got after , u won’t go wrong with them ,this is the second time I had to do body repairs first time I went…

Body & TrimElectricalExhaust
Quacey2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Metro auto body I more than satisfied with their work ! Great job my car is looking brand new. I have to lift my hats off to the customer service as exceptional work!

Body & TrimBrakesExhaust
Paul1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Great experience here. Cheap prices for top notch work. Not pushy and very friendly. I found my new go-to place! I highly recommend! Ask for Reid he’s amazing!! Im very satisfied thank you once again!

Body & TrimBrakesAir conditioning+ Punctuality+ Quality+ Professionalism
Marissa5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

My car came back from Metro looking absoluetly amazing!!! Top quality job inside and out. Excellent staff that made everything so easy. Simply the best!!

Body & TrimPaintingTires+ Punctuality+ Quality+ Professionalism
PhillLocal Guide · 22 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Rating only, no written review.

Body & TrimPaintingWelding
Pak4 years ago★★★★★

Rating only, no written review.

WeldingService not listed

Price

Not enough reviews with a price yet.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 78%Reasonable 17%Overpriced 0%Not sure 6%

Jobs customers hired them for

JobReviewsCategory typical
Body & Trim194—
Painting115—
Tires26—
Steering & suspension repair18—
Electrical16—
Welding9—
Brakes8—
Auto engine diagnostic6—

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