Analyzing 8,161,5218.2M ReviewsFor 23,08023.1K Experts

Experts Reviews · Company report
Metro Electric logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%94+51.3Reliability 24%92+22.3Value 14%90+12.7Replies to reviews 7%100+7.1Craft & service penalty99−0.1Experts Score= 93Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.93SCORE

Metro Electric

Troy, MI · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #63Position by Experts Score among all companies we track in this category. of 125 electricians · 4.9★ from 1,966 Google reviews

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Report card

Percentile vs other electricians (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and replies to reviews; weakest: value.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Metro Electric is better than 94% of electricians.A
94
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Metro Electric is better than 92% of electricians.A
92
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Metro Electric is better than 99% of electricians.A
99
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Metro Electric is better than 90% of electricians.A
90
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Metro Electric is better than 100% of electricians.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Metro Electric is better than 100% of electricians.A
100

Reviews for your job

Customers hired Metro Electric for 8 kinds of job.

Metro Electric for electrical outlet & switch repair

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.30
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).4.97
Usually paidThe price range customers picked most often for this job.$800–1,000
Category typicalWhat the middle half of customers paid for this job across all companies in the category.$114–$415
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 82/100.How Job match is calculatedBuilt only from reviews Google tagged “Electrical outlet & switch repair”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#53 / 110
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.100%

All 30 Google reviews tagged “Electrical outlet & switch repair” · showing 20

Patricia8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 8 months ago★★★★★

Dan came during the time frame requested. He inspected and repaired the wiring to our ceiling fan and wall switch in the master bedroom. After repair the fan and light were in working order. We have used Metro Electric for other projects in and around our home and will continue to do so!

Paid $800–1,000Reasonable priceElectrical inspectionsElectrical outlet & switch repairElectrical fixture installation
Carl2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Nate was very persistent and found a number of issues that he corrected. He was very professional and knowledgeable.

Reasonable priceElectrical inspectionsElectrical panel repairGeneral repairs
BRENT12 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Adam was knowledgeable, friendly and did exactly what I needed done. Great first experience with Adam and Metro Electric.

Reasonable priceElectrical outlet & switch repair
Mark6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Technition did a great job of figuring out an older home's wiring problem.

Reasonable priceElectrical outlet & switch repair
Elizabeth4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

We had power go out in a third of our house and not only did they fix it same day they were easy going and pleasant to work with!

Great priceLight fixture repairElectrical outlet & switch repairElectrical power restoration
Frank4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a year ago★★★★★

Excellent work. Friendly staff. Would recommend!

Electrical outlet & switch repair
KurtLocal Guide · 86 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 years ago★★★★★

I've been using Metro Electric for the past 9 years. They do a yearly inspection and have done additional work. They've added outlets in my home, garage and gazebo, added 4 can lights in my living room, added a surge protector directly to the fuse box (2 homes), rewired several plugs in the house and added a plug…

Electrical inspectionsInstallationElectrical outlet & switch relocation
Bud12 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 years ago★★★★★

Great guys. Trevor, Dan and Connor. Very knowledgeable. Very conscientious. Worked hard. Got a lot of work done in a day. I really liked how they collaborated and problem solved. Cleaned up nicely. Very pleased. Will definitely continue to use Metro Electric in the future.

Electrical wiring installationInstallationLight fixture installation+ Responsiveness+ Punctuality+ Quality
Lorene10 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 years ago★★★★★

We count on Metro Electric for all of our electric needs. They are prompt, affordable, and very professional. Dan is the best!

Ground wire installationElectrical wiring installationGeneral repairs+ Responsiveness+ Punctuality+ Quality
Loraine12 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Brandon and Conner were great! They explained everything they were doing when checking why my dishwasher lost power. They found the issue and fixed the problem quickly.

General repairsElectrical inspectionsElectrical outlet & switch repair+ Responsiveness+ Professionalism+ Value
MarkLocal Guide · 12 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

The team that came out did a great job, and they were very informative!

Electrical parts assemblyElectrical wiring repairElectrical inspections+ Punctuality+ Quality+ Professionalism
NotLocal Guide · 19 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Same day visit! Very professional!!

Electrical inspectionsElectrical outlet & switch repair+ Responsiveness+ Punctuality+ Quality
Judy2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Brandon was very professional and explained the problem completely and in layman (I am not an electrician) terms.

Light fixture repairElectrical outlet & switch repair+ Responsiveness+ Punctuality+ Quality
StevenLocal Guide · 8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Great work and friendly service

Electrical outlet & switch repair+ Responsiveness+ Quality+ Professionalism
Dorene13 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Fast efficient friendly service

Electrical outlet & switch repair
DianeLocal Guide · 12 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Super good diagnostic skills, respectful, professional and explained everything along their work efforts.I am extremely happy!!

Electrical fixture installationGeneral repairsElectrical inspections+ Responsiveness+ Punctuality+ Quality
Angele12 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Up front pricing is nice and Dan was very professional and friendly and quick when I told him I was in a hurry.

Electrical outlet & switch repair+ Responsiveness+ Punctuality+ Quality
RebekahLocal Guide · 44 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 years ago★★★★★

Very professional and polite. Made me feel very comfortable. They were able to do the work on the first visit. I HIGHLY recommend them.

Electrical wiring repairGeneral repairsElectrical inspections+ Professionalism
ls480145 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

I've trusted Metro Electric with everything in and outside my home. The technicians are always friendly, professional and on time. Making an appointment is easy and they really take into account emergency situations. Happy Customer!

Electrical parts assemblyElectrical wiring installationElectrical inspections+ Responsiveness+ Punctuality+ Quality
Justin1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Both Techs were great, very informative and very nice.

Electrical inspectionsElectrical outlet & switch repair+ Quality+ Professionalism

Show more electrical outlet & switch repair reviews (10 more) →

Price

$295-38% vs typical electricians

Bar = middle half of what customers paid · gold mark = category median.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 19%Reasonable 70%Overpriced 3%Not sure 8%

Jobs customers hired them for

JobReviewsCategory typical
Electrical inspections114$54–$351
Installation66$351–$3.2k
Electrical wiring installation46$410–$1.7k
Light fixture installation44$196–$811
Electrical outlet & switch installation42$248–$958
General repairs40$93–$415
Electrical panel replacement or upgrading35$1.9k–$4.3k
General construction34—

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