Analyzing 8,143,7508.1M ReviewsFor 23,03223K Experts

Experts Reviews · Company report
Metro Electric logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%94+51.3Reliability 24%92+22.3Value 14%90+12.7Replies to reviews 7%100+7.1Craft & service penalty99−0.1Experts Score= 93Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.93SCORE

Metro Electric

Troy, MI · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #63Position by Experts Score among all companies we track in this category. of 125 electricians · 4.9★ from 1,966 Google reviews

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Report card

Percentile vs other electricians (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and replies to reviews; weakest: value.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Metro Electric is better than 94% of electricians.A
94
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Metro Electric is better than 92% of electricians.A
92
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Metro Electric is better than 99% of electricians.A
99
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Metro Electric is better than 90% of electricians.A
90
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Metro Electric is better than 100% of electricians.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Metro Electric is better than 100% of electricians.A
100

Reviews for your job

Customers hired Metro Electric for 8 kinds of job.

Metro Electric for general repairs

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.40
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).5.00
Usually paidThe price range customers picked most often for this job.$200–400
Category typicalWhat the middle half of customers paid for this job across all companies in the category.$93–$415
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 87/100.How Job match is calculatedBuilt only from reviews Google tagged “General repairs”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#8 / 82
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.100%

All 40 Google reviews tagged “General repairs” · showing 20

AnthonyLocal Guide · 18 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 weeks ago★★★★★

Dan was awesome and incredibly helpful today. He addressed our needs and cited things to help make our house safer

Reasonable priceElectrical inspectionsInstallationGeneral repairs
Robert2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 weeks ago★★★★★

My service tech. Nathan was professional, on time and got right to work! He thoroughly explained all of his work and was finished within an hour. TY Nathan!

Paid $1–500Great priceGeneral repairs
JoAnne1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 weeks ago★★★★★

Your tech Caden was friendly and thorough. He gave information on what he would be doing and was very helpful.

Paid $1–500General repairs
Aaron13 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 weeks ago★★★★★

As always, I had a great experience with Metro Electric. Caden was here early and did a great job and answered all my questions.

General repairs
Bob6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 4 weeks ago★★★★★

Very concise and prompt.

Paid $1–500Great priceGeneral repairs
Vahan7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

Nathan did a good job. I have confidence in his workmanship.

Paid $500–1,000Reasonable priceGeneral repairs
thomas12 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

Nathan from Metro Electric came out for maintenance and an issue with our generator and to say the least he was great. He took the time to show and explain the different things he was doing and was extremely professional and pleasant the entire time. End state my generator is up to par and everything is working as it should now because of them. Thanks!

Paid $1–500Reasonable priceGeneral repairs
dennis2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

Dan was fantastic, listen to the problem I was having and off he went to work. Found a few issues,and haven't had the issue again. thanks Dan

Paid $1–500Reasonable priceGeneral repairs
Stacey4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★

Dan is amazing! 10 stars for Dan. Always great service with Metro Electric!

RemodelingFan installationElectrical outlet & switch relocation
Dan4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 4 months ago★★★★★

Nathan was great and professional. Solve the problem and everybody's happy. Thank you for showing up right away

Paid $200–400Great priceGeneral constructionGeneral repairs
Stacey6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★

Always a pleasure to do business with Metro Electric. Jason in particular was extremely kind and knowledgeable.

Paid $200–400Reasonable priceGeneral repairs
Joshua1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★

Very thorough in explaining what work had to be completed and why.

Paid $200–400Reasonable priceElectrical inspectionsInstallationGeneral repairs
Sue4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 6 months ago★★★★★

Always first class service. Great techs and company.

General repairs
ambasin4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 8 months ago★★★★★

Polite, friendly and knowledgeable.

Paid $200–400Great priceGeneral repairsElectrical wiring repairElectrical fixture installation
KATHRYN10 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 8 months ago★★★★★

Nate and his partner were awesome! Very through.

Paid $800–1,000Reasonable priceElectrical inspectionsElectrical wiring installationGeneral repairs
david12 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 8 months ago★★★★★

Everyone, I tried to get my installer and others come out when my generator went done and everyone was a week out. I called Metro and they came out the same day but that was not what impressed me most! When I called the attendant was very pleasant and said she could help me but first she wanted to tell me something…

General repairs
Theresa10 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 9 months ago★★★★★

They were able to come early for us . We really needed an early appointment and they helped us the following day. The technicians were very eager to help and super friendly. I can’t say enough good things about metro Electric. Every time they come to our house they complete the job on the spot. Thank you.

General repairs
Laura13 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 9 months ago★★★★★

New customer and couldn’t be happier with the service I received today with Metro electric! Jason the electrician was awesome! I’m definitely going to recommend this company to all my friends and family. Thank you Metro for your service!

Paid $200–400Great priceGeneral repairs
Bob9 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 10 months ago★★★★★

Dan was great. Especially coming New Years Eve. He determined the problem systematically and resolve our power outage. We will definitely use Metro and hopefully Dan again.

Paid $400–600Reasonable priceElectrical panel repairGeneral repairs
Doug6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 11 months ago★★★★★

Jody was very thorough and had a positive attitude. I appreciated him walking me through all of the maintenance steps. Whole process was very easy for me.

Paid $200–400Reasonable priceElectrical inspectionsGeneral repairsService not listed

Show more general repairs reviews (20 more) →

Price

$295-38% vs typical electricians

Bar = middle half of what customers paid · gold mark = category median.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 19%Reasonable 70%Overpriced 3%Not sure 8%

Jobs customers hired them for

JobReviewsCategory typical
Electrical inspections114$54–$351
Installation66$351–$3.2k
Electrical wiring installation46$410–$1.7k
Light fixture installation44$196–$811
Electrical outlet & switch installation42$248–$958
General repairs40$93–$415
Electrical panel replacement or upgrading35$1.9k–$4.3k
General construction34—

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