Analyzing 6,558,0166.6M ReviewsFor 18,17918.2K Experts

Experts Reviews · Company report
Metro Junk Removal logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%99+54Reliability 24%100+24.2Value 14%100+14.1Replies to reviews 7%26+1.8Experts Score= 94Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.94SCORE

Metro Junk Removal

Wheaton, IL · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #45Position by Experts Score among all companies we track in this category. of 62 furniture removal services · 5.0★ from 431 Google reviews

📞 Call (708) 280-9987Request a call backWebsite ↗

Report card

Percentile vs other furniture removal services (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: reliability and craft & service; weakest: replies to reviews.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Metro Junk Removal is better than 99% of furniture removal services.A
99
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Metro Junk Removal is better than 100% of furniture removal services.A
100
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Metro Junk Removal is better than 100% of furniture removal services.A
100
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Metro Junk Removal is better than 100% of furniture removal services.A
100
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Metro Junk Removal is better than 100% of furniture removal services.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Metro Junk Removal is better than 26% of furniture removal services.D
26

Reviews for your job

Customers hired Metro Junk Removal for 8 kinds of job.

Metro Junk Removal for construction debris removal

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.11
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).5.00
Usually paidThe price range customers picked most often for this job.—
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 86/100.How Job match is calculatedBuilt only from reviews Google tagged “Construction debris removal”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#15 / 31

All 11 Google reviews tagged “Construction debris removal”

SandyLocal Guide · 36 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

I recently had the pleasure of using Metro Junk Removal to remove construction/fencing materials and some bulky furniture. I cannot express enough how satisfied I am with their services. From start to finish, the entire experience was smooth, efficient, and hassle-free. The team was on time, professional, and…

Construction debris removalFurniture removalJunk removal+ Responsiveness+ Punctuality+ Quality
JohnLocal Guide · 18 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

We used Metro Junk to haul away unwanted stuff from our basement, attic and garage. They were very professional and courteous. Their price was good. It was a modest premium over what I would pay to rent the necessary dumpsters and I did not have to do the hauling.

Construction debris removalElectronic waste removal & disposalFurniture removal+ Responsiveness+ Punctuality+ Quality
Kate2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

The owner, Marion, came out to give me a quote before coming back with his crew to remove the garage of construction debris I had. It was a large job but they were thorough, they even swept the garage after they were done! Highly recommend Metro Junk.

Construction debris removalHouse & garage cleanoutsTrash removal & disposal
JohnLocal Guide · 7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

We needed two extremely large and heavy items removed from our house, one upstairs, the other in the basement. Three men did the job and they were careful, amazingly effective, and worked as an experienced team. We were really impressed and plan to hire them again soon for another difficult upstairs move, and for a…

Construction debris removalElectronic waste removal & disposalFurniture removal+ Punctuality+ Professionalism+ Value
Benjamin4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

So fast, so friendly. On time and did the job perfectly. My second time using this company and my second time perfectly satisfied.

Customer photo from Benjamin's reviewCustomer photo from Benjamin's reviewCustomer photo from Benjamin's review
Appliance removal & disposalConstruction debris removalDonated goods pickup+ Responsiveness+ Punctuality+ Quality
John3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

2 guys were on-time, courteous and efficient. This was a short notice pickup. I also used Metro 6 years ago with the same great service. I highly recommend them.

Appliance removal & disposalConstruction debris removal+ Punctuality+ Professionalism+ Value
Joanne1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

A+++++ Highly recommend Metro Junk Removal. 5 stars aren’t enough for rating they deserve more. They were professional, prompt, very friendly, efficient and had competitive pricing. We had demolition debris from a deck and shed, they removed it quickly. Would not hesitate to call them again for any future needs.

Construction debris removal+ Responsiveness+ Punctuality+ Quality
Kyle4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Metro is top tier. I am a new homeowner in Oak Park IL. And this team was readily available when needed. I started working on home projects; I had to dispose carpet and construction material that would have cost a lot to remove. Metro has very competitive pricing and very responsive. I prefer communication through…

Construction debris removalJunk removalTrash removal & disposal+ Responsiveness+ Punctuality+ Quality
EricLocal Guide · 14 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Metro was responsive, professional and efficient. I'll definitely use them again.

Construction debris removal+ Responsiveness+ Punctuality+ Professionalism
Sarah2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 years ago★★★★★

Metro Junk is a well-oiled machine run by businessman, Marion Matas. Being a real estate broker, my clients often need someone to take care of the leftover things no one wants...and sometimes just before we put a home on the market or right before closing On a sale. The Metro Junk team NEVER disappoints! That’s…

Construction debris removalFurniture removalJunk removal+ Responsiveness+ Punctuality+ Quality
Laura4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Rating only, no written review.

Appliance removal & disposalConstruction debris removalFurniture removal+ Responsiveness+ Punctuality+ Quality

Price

Not enough reviews with a price yet.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 0%Reasonable 0%Overpriced 0%Not sure 0%

Jobs customers hired them for

JobReviewsCategory typical
Junk removal78—
House & garage cleanouts67—
Furniture removal66—
Donated goods pickup24—
Appliance removal & disposal21—
Electronic waste removal & disposal19—
Trash removal & disposal16—
Hazardous waste removal & disposal11—

Compare with

Top Cat Hauling & Junk Removal logoTop Cat Hauling & Junk RemovalExperts Score 100Wheaton · 5.00★Junk Removal Dudes™ Naperville logoJunk Removal Dudes™ NapervilleExperts Score 100Wheaton · 5.00★Waste Warriors Junk Removal logoWaste Warriors Junk RemovalExperts Score 99Wheaton · 5.00★