Analyzing 6,529,9706.5M ReviewsFor 18,09818.1K Experts

Experts Reviews · Company report
Metro Junk Removal logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%99+54Reliability 24%100+24.2Value 14%100+14.1Replies to reviews 7%26+1.8Experts Score= 94Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.94SCORE

Metro Junk Removal

Wheaton, IL · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #45Position by Experts Score among all companies we track in this category. of 62 furniture removal services · 5.0★ from 431 Google reviews

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Report card

Percentile vs other furniture removal services (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: reliability and craft & service; weakest: replies to reviews.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Metro Junk Removal is better than 99% of furniture removal services.A
99
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Metro Junk Removal is better than 100% of furniture removal services.A
100
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Metro Junk Removal is better than 100% of furniture removal services.A
100
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Metro Junk Removal is better than 100% of furniture removal services.A
100
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Metro Junk Removal is better than 100% of furniture removal services.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Metro Junk Removal is better than 26% of furniture removal services.D
26

Reviews for your job

Customers hired Metro Junk Removal for 8 kinds of job.

Metro Junk Removal for hazardous waste removal & disposal

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.11
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).5.00
Usually paidThe price range customers picked most often for this job.—
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 96/100.How Job match is calculatedBuilt only from reviews Google tagged “Hazardous waste removal & disposal”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#1 / 14

All 11 Google reviews tagged “Hazardous waste removal & disposal”

SwatiLocal Guide · 14 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 years ago★★★★★

Marion and his team are extremely responsive, professional and thorough. I'm a Realtor and confidently recommend Metro Junk Removal to my clients when there is a need, as I know that Metro will take care of them as well as I do. I use Metro for my personal needs too - they are excellent!

Furniture removalJunk removalHazardous waste removal & disposal+ Responsiveness+ Punctuality+ Quality
JohnLocal Guide · 18 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

We used Metro Junk to haul away unwanted stuff from our basement, attic and garage. They were very professional and courteous. Their price was good. It was a modest premium over what I would pay to rent the necessary dumpsters and I did not have to do the hauling.

Construction debris removalElectronic waste removal & disposalFurniture removal+ Responsiveness+ Punctuality+ Quality
Zak2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Always a wonderful experience dealing with Marion and his team!

Hazardous waste removal & disposal+ Professionalism
Kate5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

We moved and they cleared out the house. Very friendly crew. I’d absolutely use again.

Electronic waste removal & disposalHazardous waste removal & disposalHouse & garage cleanouts+ Responsiveness+ Punctuality+ Quality
Jennifer11 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Fast;.efficient, professional. Hard-working and organized. Recommended!

Donated goods pickupFurniture removalHazardous waste removal & disposal+ Punctuality+ Quality+ Professionalism
suzanne9 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Metro is the best! They are highly responsive and competitively priced compared to the competition. They were on time and took everything agreed upon. Do yourself a favor and use this excellent local company.

Junk removalHazardous waste removal & disposalHouse & garage cleanouts+ Responsiveness+ Punctuality+ Quality
Mary4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Very respectful and considerate. Compassionate about me and my situation. Would highly recommend this company and the crew. Owner went the extra mile with helping me. Thank you!

Donated goods pickupElectronic waste removal & disposalFurniture removal+ Responsiveness+ Punctuality+ Quality
Pat10 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Marion and his crew came in and cleaned out a 4 story home in one day for our family. They were hard working, professional and very organized. Thank you guys again for making this happen in the short time frame we had. Pat Orzel and family

Appliance removal & disposalDonated goods pickupElectronic waste removal & disposal+ Responsiveness+ Punctuality+ Quality
HowardLocal Guide · 4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 6 years ago★★★★★

Marion and his crew are not only efficient and reliable they are also personable and very cooperative. We have had them take away junk three times including large couches, a king size mattress and a boxing heavy bag that weighed over 250 lbs. They had to take half the sand out of the base to move it. Our most recent…

Furniture removalJunk removalHazardous waste removal & disposal
Sarah2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 years ago★★★★★

Metro Junk is a well-oiled machine run by businessman, Marion Matas. Being a real estate broker, my clients often need someone to take care of the leftover things no one wants...and sometimes just before we put a home on the market or right before closing On a sale. The Metro Junk team NEVER disappoints! That’s…

Construction debris removalFurniture removalJunk removal+ Responsiveness+ Punctuality+ Quality
Nancy3 years ago★★★★★

Rating only, no written review.

Appliance removal & disposalElectronic waste removal & disposalJunk removal

Price

Not enough reviews with a price yet.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 0%Reasonable 0%Overpriced 0%Not sure 0%

Jobs customers hired them for

JobReviewsCategory typical
Junk removal78—
House & garage cleanouts67—
Furniture removal66—
Donated goods pickup24—
Appliance removal & disposal21—
Electronic waste removal & disposal19—
Trash removal & disposal16—
Hazardous waste removal & disposal11—

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