Experts Reviews · Company report
Metro Junk Removal logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%99+54Reliability 24%100+24.2Value 14%100+14.1Replies to reviews 7%26+1.8Experts Score= 94Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.94SCORE

Metro Junk Removal

Wheaton, IL · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #45Position by Experts Score among all companies we track in this category. of 62 furniture removal services · 5.0★ from 431 Google reviews

Report card

Percentile vs other furniture removal services (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: reliability and craft & service; weakest: replies to reviews.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Metro Junk Removal is better than 99% of furniture removal services.A
99
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Metro Junk Removal is better than 100% of furniture removal services.A
100
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Metro Junk Removal is better than 100% of furniture removal services.A
100
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Metro Junk Removal is better than 100% of furniture removal services.A
100
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Metro Junk Removal is better than 100% of furniture removal services.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Metro Junk Removal is better than 26% of furniture removal services.D
26

Reviews for your job

Customers hired Metro Junk Removal for 8 kinds of job.

Metro Junk Removal for trash removal & disposal

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.16
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).5.00
Usually paidThe price range customers picked most often for this job.—
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 87/100.How Job match is calculatedBuilt only from reviews Google tagged “Trash removal & disposal”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#15 / 29

All 16 Google reviews tagged “Trash removal & disposal”

Alan6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Metro Junk is a great company! Prompt response to my inquiry about device. The owner came out and walked the job with me before scheduling and fit me in the next day. The team was kind and professional and even helped move some furniture so it was easier to move around my garage. They did such a great job that I am…

Furniture removalHouse & garage cleanoutsTrash removal & disposal+ Responsiveness+ Punctuality+ Quality
CathyLocal Guide · 1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

I couldn't be happier with the service we received from Metro Junk removal. From start to finish, Marion and his crew were friendly, caring, conscientious, careful, and thorough. We had a huge job and the crew arrived on time and had the job finished in record time. I would definitely reccomend this business!

Appliance removal & disposalElectronic waste removal & disposalFurniture removal+ Responsiveness+ Punctuality+ Quality
Kate2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

The owner, Marion, came out to give me a quote before coming back with his crew to remove the garage of construction debris I had. It was a large job but they were thorough, they even swept the garage after they were done! Highly recommend Metro Junk.

Construction debris removalHouse & garage cleanoutsTrash removal & disposal
Stacy3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Working with Metro Junk was easy and convenient. When we moved into our new home, the previous owners left the garage full. There was also a bunch of junk left under the deck. I reached out to Metro and received a response immediately. The process was simple; I took a photo and received a quote very soon after.…

Appliance removal & disposalElectronic waste removal & disposalTrash removal & disposal+ Responsiveness+ Professionalism
Michael1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Love this place. Can’t imagine calling anyone else. Legendary service.

Junk removalHouse & garage cleanoutsTrash removal & disposal+ Responsiveness+ Punctuality+ Quality
Margaret2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

The team is amazing! They are very friendly and listen to exactly what I need and they do it perfectly. I've been a realtor for over 30 years and have seen them do many jobs for my clients. Every one of them has high praise for their work. They are the best!

Donated goods pickupHouse & garage cleanoutsTrash removal & disposal+ Responsiveness+ Punctuality+ Quality
John9 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Very good work. Easy to work with. On time. Did exactly what we had discussed. Very happy with the results. Would use this business again.

Trash removal & disposal+ Responsiveness+ Punctuality+ Quality
Elisabeth3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Outstanding service! From estimate meeting to the final load out the door: professional, efficient, friendly service at a reasonable price -- Thank you Metro Junk Removal!!

Furniture removalJunk removalTrash removal & disposal+ Responsiveness+ Punctuality+ Quality
Todd7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Great service, reasonable price!

Appliance removal & disposalFurniture removalTrash removal & disposal+ Responsiveness+ Punctuality+ Quality
Nora16 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Metro has helped me twice, they are totally professional and very kind people!

Junk removalHouse & garage cleanoutsTrash removal & disposal+ Responsiveness+ Quality+ Professionalism
Julie2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

I would highly recommend Metro Junk Removal. They are professional, hardworking, caring people who make your project so much easier. They do all the work for you! I am extremely satisfied with the services you provided. Thank you so much!!

Donated goods pickupFurniture removalJunk removal+ Responsiveness+ Punctuality+ Quality
Joshua1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Metro was incredibly efficient when I contacted them. They responded in less than 30 minutes and were able to help me out on the same day (within a few hours!) - all at a very fair price (substantially more affordable than a comparable service I've used in the past). I will definitely be using them again and highly recommend!

House & garage cleanoutsTrash removal & disposal+ Responsiveness+ Professionalism+ Value
Kate5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

We moved and they cleared out the house. Very friendly crew. I’d absolutely use again.

Electronic waste removal & disposalHazardous waste removal & disposalHouse & garage cleanouts+ Responsiveness+ Punctuality+ Quality
Kyle4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Metro is top tier. I am a new homeowner in Oak Park IL. And this team was readily available when needed. I started working on home projects; I had to dispose carpet and construction material that would have cost a lot to remove. Metro has very competitive pricing and very responsive. I prefer communication through…

Construction debris removalJunk removalTrash removal & disposal+ Responsiveness+ Punctuality+ Quality
Trisha3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

I was moving out of storage and realized my sofa was super nasty. I couldn't leave it at the storage facility and I sure as hell wasn't packing that in my U-Haul...so I called these fellas and they were life savers! The stars aligned and they were able to help me that same day. Very professional, they called me…

Furniture removalTrash removal & disposal+ Responsiveness+ Punctuality+ Quality
George3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Rating only, no written review.

Appliance removal & disposalDonated goods pickupFurniture removal+ Punctuality+ Professionalism+ Value

Price

Not enough reviews with a price yet.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 0%Reasonable 0%Overpriced 0%Not sure 0%

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