Analyzing 5,854,0205.9M ReviewsFor 16,18516.2K Experts

Experts Reviews · Company report
Metro Motor logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%82+44.7Reliability 24%72+17.5Value 14%99+14Replies to reviews 7%33+2.3Craft & service penalty94−0.6Experts Score= 78Grade B: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.78SCORE

Metro Motor

Washington, DC · Grade BLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #29Position by Experts Score among all companies we track in this category. of 50 oil change services · 4.8★ from 377 Google reviews

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Report card

Percentile vs other oil change services (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and value; weakest: replies to reviews.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Metro Motor is better than 82% of oil change services.A
82
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Metro Motor is better than 72% of oil change services.B
72
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Metro Motor is better than 94% of oil change services.A
94
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Metro Motor is better than 99% of oil change services.A
99
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Metro Motor is better than 100% of oil change services.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Metro Motor is better than 33% of oil change services.D
33

Reviews for your job

Customers hired Metro Motor for 8 kinds of job.

Metro Motor for auto engine diagnostic

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.9
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).4.56
Usually paidThe price range customers picked most often for this job.—
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 58/100.How Job match is calculatedBuilt only from reviews Google tagged “Auto engine diagnostic”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#29 / 32
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.100%

All 9 Google reviews tagged “Auto engine diagnostic”

DavidLocal Guide · 59 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 weeks ago★★★★★

Super friendly staff. They were able to pull my codes right when I pulled up, gave a detailed inspection (with videos!), a reasonable quote, and quick turn around. Highly recommend stopping in to get your

Reasonable priceAuto body & trim repairAuto glass repairGeneral repairs & maintenance
Charles1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 months ago★★★★★

Communicative, fast repair, and reasonable price

Great priceGeneral repairs & maintenanceAuto engine diagnostic
Wanancii8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 8 months ago★★★★★

Metro Motor at Hill East has the best customer service I have ever experienced. I was in a pinch and they treated me wonderfully.I was back on the road in no time. My car was fixed. Staff was professional and reliable. The price for the repairs were reasonable and transparent. Thanks to Mr. Hansford and his team!

Great priceTransmissionAuto engine diagnosticAuto engine tuning
D.Local Guide · 22 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 9 months ago★★★★★

Highly professional and flawless work on my vehicle (Porsche). No problems with oil changes, tire mounting, or tune up. Porsche is a fickle car. Not just anyone can service it. Never a problem when coming to Metro Motor. Very honest about what they can and can't do. Some places will claim they can do job x just to…

Auto engine diagnosticElectrical repairGeneral repairs & maintenance+ Quality+ Professionalism+ Value
Van3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 years ago★★★★

Staff were very professional. Delivered services in a timely manner. Emphasis was placed on customer service/satisfaction.

Auto engine diagnosticGeneral repairs & maintenance
Ryan2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Dontaye has been super helpful for me over the past couple months. My old car has had several maintenance issues. During COVID, I've been driving my wife (who is an essential worker) to and from work every day so she doesn't have to take public transit. This has made it difficult to find a time to leave the car for…

Auto engine diagnosticGeneral repairs & maintenanceOil change+ Punctuality+ Quality+ Professionalism
Terry6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

USA 🇺🇸

Auto engine diagnosticEngine repairExhaust+ Professionalism
HeatherLocal Guide · 44 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 years ago★★

Went in for an oil change, and my check engine light was on. Came out with a bill for almost $1,100. I'm not saying they were dishonest about the work that needed to be done, but it was really expensive. I called around for quotes for the same work and got estimates that were hundreds of dollars less—especially for…

Auto engine diagnosticGeneral repairs & maintenanceOil change− Value
Austin8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Rating only, no written review.

Auto engine diagnosticElectrical repairOil change+ Quality+ Professionalism+ Value

Price

Not enough reviews with a price yet.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 53%Reasonable 46%Overpriced 2%Not sure 0%

Jobs customers hired them for

JobReviewsCategory typical
Oil change36—
General repairs & maintenance29—
Tires28—
Brakes14—
Battery12—
Steering & suspension repair10—
Auto engine diagnostic9—
Wheel alignment9—

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