Analyzing 5,854,0205.9M ReviewsFor 16,18516.2K Experts
Customers frequently praise Metro Motor for its friendly staff, clear communication, and reasonable pricing, noting that the shop often provides detailed inspections and avoids unnecessary upselling. However, several low-star reviews highlight a pattern of significant delays, missed appointments, and inaccurate diagnoses, with some customers reporting that vehicles were not serviced within promised timeframes or that repairs were incomplete.
Data from Google, last updated October 25, 2026.
Score per factor (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and value; weakest: replies to reviews.
Bar = this company · dark tick = category median.
377 Google reviews we collected
Phrases our text analysis found in 282 written reviews
Price verdicts customers left with their Google review
How often each topic comes up in the written reviews
We read 282 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“It took a few hours because of the parts that needed to be delivered, but it was completed the same day.”
“They never called me back all Saturday and then they were closed Sunday so they kept my car hostage all weekend.”
“Thank you Dontaye and the whole crew of friendly mechanics.”
“Rude, manipulative, dismissive, and wildly overpriced.”
“Such great service, so trustworthy and reasonably priced.”
“…ause my FRONT RIGHT wheel bearing and sway bar were severely worn and damaged.…”
“I felt Dontaye was fair with the price I was quoted, and he stuck with that price.”
“Not only was my car’s issue diagnosed quickly, repairs were timely and not over priced.”
“The team are genuine, they kept me informed, answered all my questions, & set clear expectations.”
“I'm not saying they were dishonest about the work that needed to be done, but it was really expensive.”
“I hope I don't need to go back, but they will be my go-to mechanic!”
“Would not recommend!”
“Excellent communication, fair pricing, and generous to their returning customers.”
praise complaint · found by our text analysis, Google review wording unchanged.
Customers hired Metro Motor for 8 kinds of job. Pick one to see what they paid and said.
Super friendly staff. They were able to pull my codes right when I pulled up, gave a detailed inspection (with videos!), a reasonable quote, and quick turn around. Highly recommend stopping in to get your
This place is the best! Such great service, so trustworthy and reasonably priced.
Metro Motors was fantastic! They fixed my baby Lavender after what I thought was just surface damage but was much much more. Took a bit longer than anticipated due to getting the parts they needed but she is good as new! Also fixed the gear shift knob which has been a problem for a few years. And came back cleaner…
I had a great experience at Metro Motor. My car had a significant hum, and I thought my brakes were bad. Dontaye was recommended to me by a friend. Dontaye made an appointment for me that worked out for both of us. He had his mechanic look at my car as soon as I got there. I was given the bad news about what needed…
They love teachers!!! They gave me just about 200 in discounts!! I recommend EVERY TEACHER take their cars there!! Love them and is now the place I will go!!! My one stop place for oil changes and any car issues. Thank you so much. They even said “We love teachers” any WTU teachers they are down the street from the WTU building.
Dontaye & his team are great! The team are genuine, they kept me informed, answered all my questions, & set clear expectations. I feel grateful for their assistance & extremely quick turnaround. Thank you🙏🏽
| Job | Reviews | Category typical |
|---|---|---|
| Oil change | 36 | — |
| General repairs & maintenance | 29 | — |
| Tires | 28 | — |
| Brakes | 14 | — |
| Battery | 12 | — |
| Steering & suspension repair | 10 | — |
| Auto engine diagnostic | 9 | — |
| Wheel alignment | 9 | — |
4.8 ★★★★★ 377 reviews on Google · rating breakdown
Reviews from Google, shown as published (original wording, unedited).
Love Donte and his staff. Best customer service!
Thank you, Emily! Dontaye and the Hill East crew will be glad to hear it.
Super friendly staff. They were able to pull my codes right when I pulled up, gave a detailed inspection (with videos!), a reasonable quote, and quick turn around. Highly recommend stopping in to get your
Thank you, David! Pulling codes on the spot, walking you through the inspection with video, and getting you a fair quote and quick turnaround is how we like every visit to go. Glad the team made it easy, and we appreciate the recommendation!
This place is the best! Such great service, so trustworthy and reasonably priced.
Thank you, Sharon! Trustworthy service at a fair price is what we want Metro Motor Hill East to be known for, so this means a lot. We'll see you next time!
Metro Motors was fantastic! They fixed my baby Lavender after what I thought was just surface damage but was much much more. Took a bit longer than anticipated due to getting the parts they needed but she is good as new! Also fixed the gear shift knob which has been a problem for a few years. And came back cleaner than when I dropped her off! I hope I don't need to go back, but they will be my go-to mechanic!
We'll be here whenever you need us, Catherine! Thank you for choosing Metro Motor to care for your vehicle!
I had a great experience at Metro Motor. My car had a significant hum, and I thought my brakes were bad. Dontaye was recommended to me by a friend. Dontaye made an appointment for me that worked out for both of us. He had his mechanic look at my car as soon as I got there. I was given the bad news about what needed repair. It took a few hours because of the parts that needed to be delivered, but it was completed the same day. I felt Dontaye was fair with the price I was quoted, and he stuck with that price. He didn't give me any surprise charges. I have already scheduled an oil change for my other car. It feels good to have a mechanic who isn't trying to rip me off. Thank you Dontaye and the whole crew of friendly mechanics.
Thank you, Sharon! A referral from a friend is the best kind of first visit, and we're glad Dontaye lived up to it, getting you in quickly, being straight with you about what was needed, and holding to the quote with no surprise charges. That's exactly how it should be. We appreciate you already booking your other car in, and we'll be ready! Thank you for trusting Dontaye and the Metro Motor crew.
They love teachers!!! They gave me just about 200 in discounts!! I recommend EVERY TEACHER take their cars there!! Love them and is now the place I will go!!! My one stop place for oil changes and any car issues. Thank you so much. They even said “We love teachers” any WTU teachers they are down the street from the WTU building.
We really do love teachers, Jennifer, so we're thrilled you felt that! Being a convenient one-stop spot for your oil changes and anything else that comes up, right down the street, is exactly what we want to be for you. Thank you for the wonderful recommendation, and for all you do in the classroom!
Dontaye & his team are great! The team are genuine, they kept me informed, answered all my questions, & set clear expectations. I feel grateful for their assistance & extremely quick turnaround. Thank you🙏🏽
Thank you, Kutoof! Keeping you informed and setting clear expectations is exactly how Dontaye and the team like to work. So glad the quick turnaround and honest communication made a difference. We appreciate you!
I have to tell you that Anthony is one of the most amazing human beings that I met today. I went over there to get a leaking tire fixed he did it within 10 minutes and hand me back on the road. It is very rare to find people like that! Muchísimas gracias Anthony for helping the Sailor get back on the road! 🙏🏽💪🏼
Anthony will be so glad to hear this, Noel! Getting that leaking tire fixed and you back on the road in 10 minutes is exactly the kind of quick, kind service we love to see. ¡Muchísimas gracias a usted! Thank you for the wonderful words, and fair winds to you!
The replacement of the passenger side view mirror was expedient and well done.
Glad the side mirror replacement went smoothly. Thank you for the perfect review, Alma!
Great experience. Did not attempt to sell me repairs that I did not need.
Honest recommendations over unnecessary upsells, that's a promise we take seriously, Nathaniel! Glad it showed. Thank you for the kind words.
Analyzing 5,854,0205.9M ReviewsFor 16,18516.2K Experts
