Analyzing 5,890,1035.9M ReviewsFor 16,26616.3K Experts

Experts Reviews · Company report
Metro Motor logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%82+44.7Reliability 24%72+17.5Value 14%99+14Replies to reviews 7%33+2.3Craft & service penalty94−0.6Experts Score= 78Grade B: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.78SCORE

Metro Motor

Washington, DC · Grade BLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #29Position by Experts Score among all companies we track in this category. of 50 oil change services · 4.8★ from 377 Google reviews

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Report card

Percentile vs other oil change services (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and value; weakest: replies to reviews.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Metro Motor is better than 82% of oil change services.A
82
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Metro Motor is better than 72% of oil change services.B
72
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Metro Motor is better than 94% of oil change services.A
94
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Metro Motor is better than 99% of oil change services.A
99
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Metro Motor is better than 100% of oil change services.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Metro Motor is better than 33% of oil change services.D
33

Reviews for your job

Customers hired Metro Motor for 8 kinds of job.

Metro Motor for brakes

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.14
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).5.00
Usually paidThe price range customers picked most often for this job.—
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 81/100.How Job match is calculatedBuilt only from reviews Google tagged “Brakes”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#11 / 37
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.100%

All 14 Google reviews tagged “Brakes”

sharonLocal Guide · 32 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 weeks ago★★★★★

I had a great experience at Metro Motor. My car had a significant hum, and I thought my brakes were bad. Dontaye was recommended to me by a friend. Dontaye made an appointment for me that worked out for both of us. He had his mechanic look at my car as soon as I got there. I was given the bad news about what needed…

Reasonable priceBrakesService not listed
Mia3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 months ago★★★★★

My go to mechanic! I will never stop recommending this location. I’m always so happy with their professionalism and Dontae has saved me and really made sure my car is in good shape! These guys work hard and will make sure you are taken care of!

Reasonable priceGeneral repairs & maintenanceTire rotationsBrakes
Delaney9 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★

Metro Motor - Hill East is the best! Both of my urgent experiences were handled with care and they helped me with a fast turn around time. The staff is very respectful and responsive. Couldn’t recommend enough.

TiresBrakes
Andrew2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★

Great garage for repairs and keeping your ride alive.

Great priceTransmissionTiresGeneral repairs & maintenance
Samantha12 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★

I definitely recommend Metro Motor and will be going back. They were able to look at my car and tell me what was wrong within 15 mins of arriving without an appointment. The repairs were done quickly and well and they helped me with transportation to and from the shop while my car was being worked on. I feel like I got a good price and great service.

Brakes
Tom1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★

Easy to schedule service. work was completed quickly.

Reasonable priceBrakes
TawandaLocal Guide · 15 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 7 months ago★★★★★

I would like to take a moment to thank everyone at Metro Car Repair for the amazing service I received. From the moment I walked in, the staff treated me with kindness, respect, and genuine care. Everyone was so friendly and welcoming, and they made me feel comfortable right away. The team was very professional,…

Great priceTransmissionCarburetor cleaningAuto body & trim repair
Matt2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 9 months ago★★★★★

Consistently have a fantastic experierience here. Dontaye is reliable, helpful, and honest, and always has the customer in mind. I would recommend this place to anyone who needs a car repair, big or small.

Great priceAir & cabin filter replacementSteering & suspension repairTire rotations
Anna3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

In short, they’re quick to inspect vehicle, clearly communicate issues found and cost to resolve, and most importantly actually solve the problem. Really appreciate inspection report they text over that has a price breakdown included. They are great at taking quick phone calls to talk through high priority versus…

Great priceAir & cabin filter replacementTiresBrakes
Nicole10 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

This Metro Motors is our go to car repair place in the DMV! Dontaye is reliable, trustworthy, and runs a tight ship. All the staff there are very helpful. And it’s not just me! When I was last there another man stepped in and to express his gratitude for helping his daughter. His exact words were “Dontaye walks on…

Reasonable priceTiresTire rotationsEngine repair
Cole3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Great service, fast and friendly. Will be going back for any future issues

A/C installation & repairBrakes
SIXEBMEIGHT3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

I'm from outta town with my family and ran into a BRAKE PROBLEM! Thankfully, , a gentleman named Dontaye, to whom I spoke to on Friday, had me come through, took care of what needed to get done, and gave me a DAMN GOOD price! Can't FRONT ON GOOD SERVICE, and as far as I'm concerned, Y'ALL GOTit! The RIGGINS…

Brakes
Jimi6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

You guys are always the best. Thanks for always providing great service to keep our vehicles running well and my family safe!

Brakes
Cliff2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Rating only, no written review.

Brakes

Price

Not enough reviews with a price yet.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 53%Reasonable 46%Overpriced 2%Not sure 0%

Jobs customers hired them for

JobReviewsCategory typical
Oil change36—
General repairs & maintenance29—
Tires28—
Brakes14—
Battery12—
Steering & suspension repair10—
Auto engine diagnostic9—
Wheel alignment9—

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