How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%82+44.7Reliability 24%72+17.5Value 14%99+14Replies to reviews 7%33+2.3Craft & service penalty94−0.6Experts Score= 78Grade B: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.78SCOREMetro Motor
Washington, DC · Grade BLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #29Position by Experts Score among all companies we track in this category. of 50 oil change services · 4.8★ from 377 Google reviews
Report card
Percentile vs other oil change services (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and value; weakest: replies to reviews.
Reviews for your job
Customers hired Metro Motor for 8 kinds of job.
Metro Motor for general repairs & maintenance
Clear ✕All 29 Google reviews tagged “General repairs & maintenance”
Super friendly staff. They were able to pull my codes right when I pulled up, gave a detailed inspection (with videos!), a reasonable quote, and quick turn around. Highly recommend stopping in to get your
Great experience. Did not attempt to sell me repairs that I did not need.
Fabulous follow up and response time.
Communicative, fast repair, and reasonable price
Excellent t customer service, keeps you updated on costs and other issues they may find. Fast service. Love the people who work here
I had an excellent experience with Metro Motor, and a big part of that was thanks to Dontaye. From the moment we arrived, he was professional, patient, and genuinely committed to making sure everything was taken care of. He went above and beyond to help my mom and me with her Infiniti, kept us informed throughout…
My go to mechanic! I will never stop recommending this location. I’m always so happy with their professionalism and Dontae has saved me and really made sure my car is in good shape! These guys work hard and will make sure you are taken care of!
Great garage for repairs and keeping your ride alive.
I would like to take a moment to thank everyone at Metro Car Repair for the amazing service I received. From the moment I walked in, the staff treated me with kindness, respect, and genuine care. Everyone was so friendly and welcoming, and they made me feel comfortable right away. The team was very professional,…
Highly professional and flawless work on my vehicle (Porsche). No problems with oil changes, tire mounting, or tune up. Porsche is a fickle car. Not just anyone can service it. Never a problem when coming to Metro Motor. Very honest about what they can and can't do. Some places will claim they can do job x just to…
Metro Motors service is always Superb with me. They're humble, helpful & I will continue being apart of their family. 🥰
Needed a taillight replaced - team was knowledgable and fast. Was safely back on the road in less than 30 minutes!
Love the team at Metro Motor. Dontaye and his guys always take care of my car, even when I have limited time. Can't recommend them enough!
Fast, complete and keeps my vehicle safe
Staff were very professional. Delivered services in a timely manner. Emphasis was placed on customer service/satisfaction.
Great customer service. Fast efficient. Was a new customer and now a returning customer.
Very friendly, honest and reliable service.
Great Customer Service. The Technicians did outstanding service repairing my vehicle.
I was concerned about my car and it’s safety! Donte and Caesar quickly helped me and provided me with an assurance that all was well. I drive a lot for work and being Safe is so important! Thank you foe everything. For being so professional and for truly going above and beyond the call of duty!!!! Y’all rock!!!…
Metro Motor Penn Ave Exxon is the real deal. I had many problems with my 2011 Chevy Cruze happen within about a 1.5 month period. Needed electrical repairs, fixes to radiator, and other various general repairs. Dontaye and his team are professional, kind, responsive and never did I feel I was being taken advantage…
Dontaye was extremely professional and responsive. I dropped the car off in the morning before the shop was open. He called me once he came in. Once the work was complete he reached out and had the paperwork ready to go. Easy as that!
Dontaye has been super helpful for me over the past couple months. My old car has had several maintenance issues. During COVID, I've been driving my wife (who is an essential worker) to and from work every day so she doesn't have to take public transit. This has made it difficult to find a time to leave the car for…
Dontaye and his team have always been helpful any time I've stopped by with car troubles. During a particularly stressful situation where my car battery died and I needed to go on a cross country trip in two days, Dontaye drove to me, jumped my car and took it back to Metro Motor. And this was all 30 minutes before…
Jamie and his team manage convenient, professional customer-centric service.
Went in for an oil change, and my check engine light was on. Came out with a bill for almost $1,100. I'm not saying they were dishonest about the work that needed to be done, but it was really expensive. I called around for quotes for the same work and got estimates that were hundreds of dollars less—especially for…
Rating only, no written review.
Rating only, no written review.
Rating only, no written review.
Rating only, no written review.
Price
Not enough reviews with a price yet.
Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Jobs customers hired them for
| Job | Reviews | Category typical |
|---|---|---|
| Oil change | 36 | — |
| General repairs & maintenance | 29 | — |
| Tires | 28 | — |
| Brakes | 14 | — |
| Battery | 12 | — |
| Steering & suspension repair | 10 | — |
| Auto engine diagnostic | 9 | — |
| Wheel alignment | 9 | — |
