Analyzing 5,886,0405.9M ReviewsFor 16,24716.2K Experts

Experts Reviews · Company report
Metro Motor logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%82+44.7Reliability 24%72+17.5Value 14%99+14Replies to reviews 7%33+2.3Craft & service penalty94−0.6Experts Score= 78Grade B: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.78SCORE

Metro Motor

Washington, DC · Grade BLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #29Position by Experts Score among all companies we track in this category. of 50 oil change services · 4.8★ from 377 Google reviews

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Report card

Percentile vs other oil change services (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and value; weakest: replies to reviews.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Metro Motor is better than 82% of oil change services.A
82
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Metro Motor is better than 72% of oil change services.B
72
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Metro Motor is better than 94% of oil change services.A
94
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Metro Motor is better than 99% of oil change services.A
99
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Metro Motor is better than 100% of oil change services.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Metro Motor is better than 33% of oil change services.D
33

Reviews for your job

Customers hired Metro Motor for 8 kinds of job.

Metro Motor for steering & suspension repair

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.10
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).4.60
Usually paidThe price range customers picked most often for this job.—
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 60/100.How Job match is calculatedBuilt only from reviews Google tagged “Steering & suspension repair”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#28 / 30
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.100%

All 10 Google reviews tagged “Steering & suspension repair”

AlmaLocal Guide · 17 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a month ago★★★★★

The replacement of the passenger side view mirror was expedient and well done.

Great priceSteering & suspension repairOil change
James1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

Best mechanic I’ve ever been to. Knowledgeable, fast, and always have my best interests in mind. You won’t find more consistent service in the area.

Great priceTiresSteering & suspension repairElectrical
Bill7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★

Thank you to Dontaye and Marlo!! Ok, I never write reviews but the outcome and service for my last necessary repair went above and beyond. I always end up returning to these guys. They really take care of my 27 year old Honda Accord stickshift car beautifully. I needed help with passing the emissions test and they…

Great priceExhaustSteering & suspension repairVehicle safety inspection
Summer6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★

IF I COULD GIVE ZERO STARS I WOULD!!! I am woman, how cliche of this shop to get over on me! Smh! I had my car towed into METRO MOTOR for one issue: a broken FRONT RIGHT tie rod. The moment my car arrived, they immediately started listing off a bunch of other “problems” with my vehicle and pressuring me into…

Customer photo from Summer's reviewCustomer photo from Summer's reviewCustomer photo from Summer's review
TiresSteering & suspension repair
Diane7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 7 months ago★★★★★

Always a great experience! I thought I needed brakes, but when they checked, I did not need. They could have very easily put on brakes (that I did not need) and I would not have been any wiser. I appreciate their honesty!!

Reasonable priceSteering & suspension repair
Matt2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 9 months ago★★★★★

Consistently have a fantastic experierience here. Dontaye is reliable, helpful, and honest, and always has the customer in mind. I would recommend this place to anyone who needs a car repair, big or small.

Great priceAir & cabin filter replacementSteering & suspension repairTire rotations
Tyler7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Dontaye was great! Excellent communication and got the work done super quick. They worked directly with my insurance to make things easy.

Steering & suspension repairWheel alignment
Larry6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 7 months ago★★★★★

Rating only, no written review.

Great priceSteering & suspension repairWheel alignment
H8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 10 months ago★★★★★

Rating only, no written review.

Steering & suspension repairGeneral repairs & maintenanceWheel alignment
Daisy4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Rating only, no written review.

Steering & suspension repairTires

Price

Not enough reviews with a price yet.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 53%Reasonable 46%Overpriced 2%Not sure 0%

Jobs customers hired them for

JobReviewsCategory typical
Oil change36—
General repairs & maintenance29—
Tires28—
Brakes14—
Battery12—
Steering & suspension repair10—
Auto engine diagnostic9—
Wheel alignment9—

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