PACKING SERVICES · LITTLE ROCK, AR
Metro Moving Company logoHow the Experts Score is calculatedEach factor is a percentile (0–100) against the other companies in this category, then weighted:Satisfaction 35%55+19.3Reliability 15%42+6.3Craft & service 20%7+1.4Value 10%30+3Momentum 8%32+2.6Track record 7%8+0.6Accountability 5%30+1.5Experts Score= 35Grade D: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.35SCORE

Metro Moving Company

Better than 23% of packing services · #23 of 30

4.9★96 Google reviewsGoogle star rating as shown on Google Maps.
4.84★last 12 monthsAverage stars on reviews from the last 12 months only.
2.8%1–2★ in 2 yrs (avg 2.8%)Share of reviews from the last 24 months that gave 1 or 2 stars.
50%complaints answeredShare of 1–3★ reviews the owner publicly replied to.

Metro Moving Company for in-state moving

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.7
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).5.00
Usually paidThe price range customers picked most often for this job.$2,000+
Category typicalWhat the middle half of customers paid for this job across all companies in the category.$1.3k–$3.2k
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 65/100.How Job match is calculatedBuilt only from reviews Google tagged “In-state moving”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#9 / 17
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.100%

All 7 Google reviews tagged “In-state moving”

★★★★★ Christy · a month ago

We moved from a home we’d lived in for 28 years in June and metro did a great job moving us. So when we finished out our detached garage to moved my in-laws on property with us we called Metro. They packed and moved my in-laws on September 11th from a house they’d lived in for over 30 years. Metro was very…

Paid $4,000–4,500Reasonable priceSenior movingIn-state moving
★★★★★ Christy · 4 months ago

The movers were so kind and efficient!! I can’t recommend them enough!

Paid $2,500–3,000Reasonable priceIn-state moving
★★★★★ Parker · 6 months ago

Sean and the team were amazing! Highly recommend Metro Moving Company! The team was punctual, professional, and handled everything with great care. They made what could have been a stressful day feel smooth and organized. Communication was excellent from start to finish, and nothing was damaged during the move. I…

Great priceLocal movingIn-state moving
★★★★★ Layton · 6 months ago

These guys did great work. Helped us move our entire office to a new location. Would recommend if needing a moving service.

Great priceIn-state moving
★★★★★ Annette · 11 months ago

Kalvin, Eric and Austin were so efficient , patient,respectful and kind! True professionals. We have used Metro 3 times in the past 2 years, because they are trustworthy with my fragile furnishings and dependable. Many thanks for a very pleasant experience.

Paid $2,000+Reasonable priceIn-state moving
★★★★★ Tom · a year ago

Quality movers, respectful of our furnishings, timely and responsive at a quality price

Paid $2,000+Reasonable priceIn-state moving
★★★★★ PH · a year ago

We had the best team, Kalvin, Eric, Shawn and Gerald. They were polite, friendly, and aiming to please! I could not have asked for a better crew. They worked non stop all three days. They packed things well and placed the furniture where I requested. Kalvin even helped with a couple of things that I would have had…

Reasonable priceSenior movingLocal movingMoving-related packing

vs category

Blue = Metro, grey = packing services average

SatisfactionReliabilityCraftValueMomentumTrackAccountability
This companyCategory average

Rating over time

4.04.55.02024-Q1: 5.00★ (4 reviews)2024-Q2: 5.00★ (3 reviews)2024-Q3: 5.00★ (2 reviews)2024-Q4: 5.00★ (4 reviews)2025-Q1: 5.00★ (5 reviews)2025-Q2: 5.00★ (5 reviews)2025-Q3: 5.00★ (7 reviews)2025-Q4: 4.73★ (15 reviews)2026-Q1: 5.00★ (8 reviews)2026-Q2: 5.00★ (13 reviews)2026-Q3: 4.77★ (13 reviews)2026-Q4: 5.00★ (3 reviews)2024-Q12024-Q42025-Q32026-Q22026-Q4
This companyIndustrydot size = review count

Price

$1.5k+39% vs typical packing services

Bar = middle half of what customers paid · gold mark = category median.

Great price 46%Reasonable 51%Overpriced 2%Not sure 0%

Score factorsHow the Experts Score is calculatedEach factor is a percentile (0–100) against the other companies in this category, then weighted:Satisfaction 35%55+19.3Reliability 15%42+6.3Craft & service 20%7+1.4Value 10%30+3Momentum 8%32+2.6Track record 7%8+0.6Accountability 5%30+1.5Experts Score= 35Grade D: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.

SatisfactionSatisfaction · 35%Recency-weighted star average (2-year half-life), shrunk toward the category mean by review volume.Bar = this company’s percentile, tick = category average.
55
ReliabilityReliability · 15%How rarely jobs go badly: share of 1–2★ reviews in the last 24 months (fewer = better).Bar = this company’s percentile, tick = category average.
42
Craft & serviceCraft & service · 20%Google review highlights: Quality, Professionalism, Responsiveness, Punctuality — net praise per review.Bar = this company’s percentile, tick = category average.
7
ValueValue · 10%Customers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights.Bar = this company’s percentile, tick = category average.
30
MomentumMomentum · 8%Last 12 months vs lifetime average — improving or slipping.Bar = this company’s percentile, tick = category average.
32
Track recordTrack record · 7%Review volume and years with reviews.Bar = this company’s percentile, tick = category average.
8
AccountabilityAccountability · 5%Owner replies to 1–3★ reviews.Bar = this company’s percentile, tick = category average.
30

Praised for

Google highlights · percentile vs peersGoogle review highlights (Quality, Professionalism…): positive minus negative mentions per review, as a percentile vs peers.

Quality
+7 / −0
Professionalism
+8 / −0
Responsiveness
+6 / −0
Punctuality
+0 / −0
Value
+6 / −0

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