PACKING SERVICES · LITTLE ROCK, AR
Metro Moving Company logoHow the Experts Score is calculatedEach factor is a percentile (0–100) against the other companies in this category, then weighted:Satisfaction 35%55+19.3Reliability 15%42+6.3Craft & service 20%7+1.4Value 10%30+3Momentum 8%32+2.6Track record 7%8+0.6Accountability 5%30+1.5Experts Score= 35Grade D: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.35SCORE

Metro Moving Company

Better than 23% of packing services · #23 of 30

4.9★96 Google reviewsGoogle star rating as shown on Google Maps.
4.84★last 12 monthsAverage stars on reviews from the last 12 months only.
2.8%1–2★ in 2 yrs (avg 2.8%)Share of reviews from the last 24 months that gave 1 or 2 stars.
50%complaints answeredShare of 1–3★ reviews the owner publicly replied to.

Metro Moving Company for moving-related junk removal

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.2
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).5.00
Usually paidThe price range customers picked most often for this job.$600–800
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.100%

All 2 Google reviews tagged “Moving-related junk removal”

★★★★★ Micah · Edited 7 months ago

I hired Metro Moving to move my 86 year old mom into Memory Care and I was so happy with the results that I wanted to share this recommendation with you.<br><br>Sean and Eric were terrific at communicating, planning, organizing and finishing our move.They were relaxed but stayed on task. They got the job done faster…

Paid $600–800Great priceSenior movingLocal movingMoving-related junk removal
★★★★★ PH · a year ago

We had the best team, Kalvin, Eric, Shawn and Gerald. They were polite, friendly, and aiming to please! I could not have asked for a better crew. They worked non stop all three days. They packed things well and placed the furniture where I requested. Kalvin even helped with a couple of things that I would have had…

Reasonable priceSenior movingLocal movingMoving-related packing

vs category

Blue = Metro, grey = packing services average

SatisfactionReliabilityCraftValueMomentumTrackAccountability
This companyCategory average

Rating over time

4.04.55.02024-Q1: 5.00★ (4 reviews)2024-Q2: 5.00★ (3 reviews)2024-Q3: 5.00★ (2 reviews)2024-Q4: 5.00★ (4 reviews)2025-Q1: 5.00★ (5 reviews)2025-Q2: 5.00★ (5 reviews)2025-Q3: 5.00★ (7 reviews)2025-Q4: 4.73★ (15 reviews)2026-Q1: 5.00★ (8 reviews)2026-Q2: 5.00★ (13 reviews)2026-Q3: 4.77★ (13 reviews)2026-Q4: 5.00★ (3 reviews)2024-Q12024-Q42025-Q32026-Q22026-Q4
This companyIndustrydot size = review count

Price

$1.5k+39% vs typical packing services

Bar = middle half of what customers paid · gold mark = category median.

Great price 46%Reasonable 51%Overpriced 2%Not sure 0%

Score factorsHow the Experts Score is calculatedEach factor is a percentile (0–100) against the other companies in this category, then weighted:Satisfaction 35%55+19.3Reliability 15%42+6.3Craft & service 20%7+1.4Value 10%30+3Momentum 8%32+2.6Track record 7%8+0.6Accountability 5%30+1.5Experts Score= 35Grade D: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.

SatisfactionSatisfaction · 35%Recency-weighted star average (2-year half-life), shrunk toward the category mean by review volume.Bar = this company’s percentile, tick = category average.
55
ReliabilityReliability · 15%How rarely jobs go badly: share of 1–2★ reviews in the last 24 months (fewer = better).Bar = this company’s percentile, tick = category average.
42
Craft & serviceCraft & service · 20%Google review highlights: Quality, Professionalism, Responsiveness, Punctuality — net praise per review.Bar = this company’s percentile, tick = category average.
7
ValueValue · 10%Customers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights.Bar = this company’s percentile, tick = category average.
30
MomentumMomentum · 8%Last 12 months vs lifetime average — improving or slipping.Bar = this company’s percentile, tick = category average.
32
Track recordTrack record · 7%Review volume and years with reviews.Bar = this company’s percentile, tick = category average.
8
AccountabilityAccountability · 5%Owner replies to 1–3★ reviews.Bar = this company’s percentile, tick = category average.
30

Praised for

Google highlights · percentile vs peersGoogle review highlights (Quality, Professionalism…): positive minus negative mentions per review, as a percentile vs peers.

Quality
+7 / −0
Professionalism
+8 / −0
Responsiveness
+6 / −0
Punctuality
+0 / −0
Value
+6 / −0

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