PACKING SERVICES · LITTLE ROCK, AR
Metro Moving Company logoHow the Experts Score is calculatedEach factor is a percentile (0–100) against the other companies in this category, then weighted:Satisfaction 35%55+19.3Reliability 15%42+6.3Craft & service 20%7+1.4Value 10%30+3Momentum 8%32+2.6Track record 7%8+0.6Accountability 5%30+1.5Experts Score= 35Grade D: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.35SCORE

Metro Moving Company

Better than 23% of packing services · #23 of 30

4.9★96 Google reviewsGoogle star rating as shown on Google Maps.
4.84★last 12 monthsAverage stars on reviews from the last 12 months only.
2.8%1–2★ in 2 yrs (avg 2.8%)Share of reviews from the last 24 months that gave 1 or 2 stars.
50%complaints answeredShare of 1–3★ reviews the owner publicly replied to.

Metro Moving Company for moving-related packing

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.5
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).5.00
Usually paidThe price range customers picked most often for this job.$4,500–5,000
Category typicalWhat the middle half of customers paid for this job across all companies in the category.$737–$2.2k
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 63/100.How Job match is calculatedBuilt only from reviews Google tagged “Moving-related packing”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#16 / 19
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.100%

All 5 Google reviews tagged “Moving-related packing”

★★★★★ Craig · 2 months ago

I honestly can’t say enough good things about Metro Moving Co. They helped move my grandma and they made what could have been a really stressful and emotional day so much easier on our family. From the moment they showed up, they were friendly, respectful, and ready to work. They took their time with her things,…

Paid $1,000–1,500Reasonable priceSenior movingInterstate movingLocal moving
★★★★★ Bill · 4 months ago

Hired Metro Moving to pack us and move us to our new home. From start to finish they did a great job. Their crew was very courteous and professional. A special thanks to Shaheid and Austin along with all the other crew members.

Paid $4,500–5,000Reasonable priceLocal movingMoving-related packing
★★★★★ Amanda · 6 months ago

On time, efficient and very positive.

Paid $2,000+Great priceSenior movingLocal movingMoving-related packing
★★★★★ PH · a year ago

We had the best team, Kalvin, Eric, Shawn and Gerald. They were polite, friendly, and aiming to please! I could not have asked for a better crew. They worked non stop all three days. They packed things well and placed the furniture where I requested. Kalvin even helped with a couple of things that I would have had…

Reasonable priceSenior movingLocal movingMoving-related packing
★★★★★ lashaundra · a year ago

Rating only, no written review.

Reasonable priceMoving-related packing

vs category

Blue = Metro, grey = packing services average

SatisfactionReliabilityCraftValueMomentumTrackAccountability
This companyCategory average

Rating over time

4.04.55.02024-Q1: 5.00★ (4 reviews)2024-Q2: 5.00★ (3 reviews)2024-Q3: 5.00★ (2 reviews)2024-Q4: 5.00★ (4 reviews)2025-Q1: 5.00★ (5 reviews)2025-Q2: 5.00★ (5 reviews)2025-Q3: 5.00★ (7 reviews)2025-Q4: 4.73★ (15 reviews)2026-Q1: 5.00★ (8 reviews)2026-Q2: 5.00★ (13 reviews)2026-Q3: 4.77★ (13 reviews)2026-Q4: 5.00★ (3 reviews)2024-Q12024-Q42025-Q32026-Q22026-Q4
This companyIndustrydot size = review count

Price

$1.5k+39% vs typical packing services

Bar = middle half of what customers paid · gold mark = category median.

Great price 46%Reasonable 51%Overpriced 2%Not sure 0%

Score factorsHow the Experts Score is calculatedEach factor is a percentile (0–100) against the other companies in this category, then weighted:Satisfaction 35%55+19.3Reliability 15%42+6.3Craft & service 20%7+1.4Value 10%30+3Momentum 8%32+2.6Track record 7%8+0.6Accountability 5%30+1.5Experts Score= 35Grade D: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.

SatisfactionSatisfaction · 35%Recency-weighted star average (2-year half-life), shrunk toward the category mean by review volume.Bar = this company’s percentile, tick = category average.
55
ReliabilityReliability · 15%How rarely jobs go badly: share of 1–2★ reviews in the last 24 months (fewer = better).Bar = this company’s percentile, tick = category average.
42
Craft & serviceCraft & service · 20%Google review highlights: Quality, Professionalism, Responsiveness, Punctuality — net praise per review.Bar = this company’s percentile, tick = category average.
7
ValueValue · 10%Customers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights.Bar = this company’s percentile, tick = category average.
30
MomentumMomentum · 8%Last 12 months vs lifetime average — improving or slipping.Bar = this company’s percentile, tick = category average.
32
Track recordTrack record · 7%Review volume and years with reviews.Bar = this company’s percentile, tick = category average.
8
AccountabilityAccountability · 5%Owner replies to 1–3★ reviews.Bar = this company’s percentile, tick = category average.
30

Praised for

Google highlights · percentile vs peersGoogle review highlights (Quality, Professionalism…): positive minus negative mentions per review, as a percentile vs peers.

Quality
+7 / −0
Professionalism
+8 / −0
Responsiveness
+6 / −0
Punctuality
+0 / −0
Value
+6 / −0

Compare with