How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%91+49.6Reliability 24%93+22.5Value 14%100+14.1Replies to reviews 7%100+7.1Craft & service penalty99−0.1Experts Score= 93Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.93SCOREMetro Towing
Fremont, CA · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #20Position by Experts Score among all companies we track in this category. of 60 towing services · 4.9★ from 1,414 Google reviews
Report card
Percentile vs other towing services (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: satisfaction.
Reviews for your job
Customers hired Metro Towing for 8 kinds of job.
Metro Towing for battery service
Clear ✕All 94 Google reviews tagged “Battery service” · showing 80
I had a great experience with Naseer from Metro Towing through Geico roadside assistance. He was prompt, friendly, and professional, making a stressful situation much easier to handle. I really appreciate his helpful attitude and excellent customer service. Thanks, Naseer, for a job well done!
Omar came to pick up my model 3. He was courteous and cared a lot about making sure that he was able to do the job without damaging my driveway. He yielded to his colleague. I appreciate Omar's dedication. Few years later, the same excellent service, this time from Nasser. He replaced my battery. Completed the work…
Excellent turnaround time and served with smile keeping best interest of customer in mind. Will definitely recommend if you need help with road side assistance.
NASEER came out and it was fast. Only for spare tire change. But it was faster than expected. He made sure that he had all the tools, not the cheap tools either. He came really equipped, didnt use any of my tools. I definitely recommend them to others.
Naseer was a God send! He went above and beyond to make sure I was taken care of and wouldn’t have anymore problems! Quick, knowledge, professional and polite!
Naseer technician was the best . Did a Jump start of my battery and changed my flat tire
Great experience. Naseer was able to detect issue with my battery and fix it in less than 2 hrs
I had a great experience with Metro Towing for roadside assistance. Wes was incredibly helpful, professional, and efficient throughout the process. He made a stressful situation much easier to handle. Thank you for the quick and excellent service!
Recently, my car wouldn't start because of a dead battery, and Naseer from Metro Towing came to provide roadside assistance. He quickly jump-started the vehicle, carefully inspected the battery, and recommended replacing it due to its condition. When the battery died again the following day, I contacted Naseer for…
My children and I were on our way back from San Jose and decided to stop at In n out in Livermore. When we got in the car it wouldn’t start. I called AAA and they were able to get a driver to me within 30 minutes. Little did I know the tow truck driver was in the same parking lot and arrived immediately. I was…
The guy at metro towing was fast and professional.
Had a very prompt service by them .
Habib was super helpful. Grateful for not only his help but his spot on advice. Made me look smart at the auto shop lol
Great service! Prompt and courteous and good communication.
Prompt, fast, competent. I was back on the road in no time...
Was assigned to their service from Geico when the car battery went weak. They were courteous to offer a jump start attempt, before arranging for tow back home. Overall clean service. No complaints 😀
Naseer from Metro Towing Company provided excellent service! He arrived on time, was super friendly, and got my battery jump-started quickly. Highly recommend! 👍
He was very prompt and helpful. Would definitely go for their services in the future
Very helpful and did the job! Thanks!
Great service
Omar was incredible!!!! My car was having issues; he showed up in incredible timing. Helped me try and figure it out. After awhile, I decided to tow it to the dealership. Omar is a great individual and I am thankful he was there that night to help me.
Good
Response time was quick. Very helpful and without hassle my car was fixed.
Metro towing was quick and effective. 10/10
Within 30 minutes of making my first call, Metro Towing was there, my battery charged and I was on my way! Mirwais was professional and knew exactly what he was doing. Thank you Metro Towing! 👍
Technician arrived very quick & started the car (battery was down)
Naseer was incredibly helpful
Naseer did excellent job in helping me dealing with dead battery.
Naseer was very helpful. Showed up very quickly and was able to help us out with jump starting the car..thank you.
Good service Mr tank you very friendly
Was fast and neat!
03/19/24 Musa was excellent, professional and friendly when I had called Metrotowing again today. He took care of the issues within few minutes and advised me on how to take care of my vehicle as well 2023 Excellent service in few minutes. Very friendly and professional team
Metro towing did the amazing job. They were on time once my car had the battery issue last night. The person who came to fix the issue was very friendly and professional. He quickly resolve the issue and we were able to take our car back home. Thanks for the help.
Great on time service. Jump start my car.
Great service from Alex. Was quick and provided good updates over the phone.
Excellent service. I recommend the company
Timely service, very professional
Had to replace alternator for my car, and they did it swiftly. So far working good.
Ramzi was great!! Helped pick up a new battery and install it for me!!
Nasir from Metro Towing came on time (actually came early) did a jump start and towed my car to repair shop. Very professional & great service.
Quick and easy service. Omar provided great communication throughout the entire process. Definitely recommend!
Matt was great! He came & helped me get my car going. Even gave some suggestions on where to go & what to do next. 10/10, definitely recommend.
Shukran arrived earlier than the estimated time. He was very helpful, friendly and efficient! I would definitely use Metro Towing again!
Shukran from Metro Towing Service showed up on time and helped us get back on the road in no time. Very professional and highly recommend.
Alex came to my rescue last week while I was out of town. I always say, I’m just a girl! Lol I truly appreciate this tow service.. Very Professional. It was a fast easy fix and I was on the road again.
Great help! My service person is Shukran. He did a fast and friendly service. And he kept good communication with me.
I called for a jump start and was told they would be there within 45 min. Matt the driver showed up within 45 min which was awesome. They were very organized and professional. I can only recommend them
Pretty standard, quoted 30 minutes, took a bit longer but not much. $95 for a batter jump, not sure how competitive the pricing is. Nice driver.
I used their services through my insurance. They replaced my car battery. Everything was done super quick. I recommend their services.
Omar was very helpful, he contacted me with his arrival time (which was accurate) and when he arrived to my location he was friendly and funny. Nice for a stressful situation. He was able to jump start my vehicle right away and get me going. Highly recommend Metro Tow and a huge THANK YOU to OMAR!!!!!
The experience I had with Metro Towing was by far the greatest service I have ever experienced. Alex is confident and knew what he was doing . He started my car in 5 minutes after I tried myself for 2.5 hours. I was really thankful for Alex . Perfect example of above and beyond service.
Mat came for towing to my home. My car didn’t start engine. I asked already jump start service one day before ( insurance sent me other service a day before and failed.) But he tried jump start and it worked. He told me your car is ok , no need to go repair shop. Also. told me auto zone does free installation…
Hash did an excellent job of arriving on time and helping us with our battery.
Excellent service, very courteous and really goes beyond the call of their duty to help customer - our car battery was dead - some jumpstarted the car real quick, even helped me park the car, well beyond what was needed. Will use again and highly recommend!
My car wouldn't start and we thought it needed towing. Omar from Metro towing was great and helped us fix our car without the need to tow. Car was up and running in no time. Would recommend!
Tesla roadside assistance sent Metro Towing to me when my car couldn't power on. Omar came and I was more than satisfied with Omar's service and assistance. Omar is very knowledgeable with the handling of Tesla cars, believe me, not all towing technicians know how to handle Tesla's and that can cause damage to the…
Alex was a wonderful professional, very courteous and always helpful, he performed over 100%, he is the best, thank you very much ALEX!!!!
Omar was an incredible driver! I really appreciate his help in this process and was able to help me so professionally!
Omar did a great job in providing excellent service late in the evening. My battery was replaced quickly and efficiently as possible and the car worked.
Technician is really good and professional and able to identify the issue and resolve the battery issue and on time
Needed my car towed to the service center on Friday 9/3/21. Omar did a great job. He jump started the car to get it operational, then towed it to the service center for further repair. Was professional and courteous. Highly recommend Omar and Metro Towing.
Omar helped out on a late night.
I requested the service because a delivery car broke down and needed towing. They came out and decided to test jumping the car, and got it working again. They called whenever they could to give me updates and they were very friendly on every call I had with them, and they really seem like they are not out to price…
Very prompt and professional service. I appreciate the positive demeanor-Highly recommended.
Thank you , from Metro Towing, for changing my daughter’s car battery. Quick, affective, and friendly.
My car stopped in the middle of I - 84, Sam from Metro Towing came to help me. He was on time and very professional. Geico asked him to take 1 liter of fuel. But he got 2 liters for me just to be on the safe side. He also communicated regularly and very well as he was coming to the spot where I was. All in all excellent service.
Very prominent and best service
I was stranded with my car at N Livermor rd side. Called my insurance StateFarm. They kept me waiting for 3 hrs!!!. No Tow Car. Then my Agent calls Metro Towing for me and they come in 10 minutes. Allen from Metro Towing showed up & advised to check battery instead of my suggestion of Towing to my mechanic for…
The specialist was an expert and fixed the issue promptly.
I needed a jump and to confirm if I needed a new battery and or alternator. I called for roadside assistance through my insurance company and luckily was connected right away to Metro Towing. Hands down the BEST and most Efficient, Friendliest, Patient, and Knowledgeable experience I've ever had. I mean from the…
We were stuck at a shopping center parking lot because our car wouldn’t start. Saeed from Metro Towing was dispatched to help us through our insurance provider. He brought a tow truck with him since we weren’t sure if we had a battery problem or something else. Luckily he gave our car a jump and it started up. We’re…
Arrived quicker than expected and was able to take care of my battery issue very quickly. Super helpful.
Good courteous service. Rashed helped jump start the vehicle and avoided a tow trip to the car mechanic!
Great customer service and very efficient!
My experience was on Saturday October 24th. The driver who helped me is Omar. I had so much anxiety at the time because I didn't know how I was getting home. The driver seemed to bring all the good luck with him. Transportation home became available, car was being taken to a reputable repair shop, and my wife was…
My car battery was completely drained out. Rashed from Metro towing replaced my car battery. He was absolutely fantastic! and got a great customer service
Rating only, no written review.
Rating only, no written review.
Rating only, no written review.
Rating only, no written review.
Price
Not enough reviews with a price yet.
Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Jobs customers hired them for
| Job | Reviews | Category typical |
|---|---|---|
| Car towing | 553 | — |
| Special vehicle towing | 102 | — |
| Battery service | 93 | — |
| Local hauling | 75 | — |
| Battery | 42 | — |
| Tire change | 36 | — |
| Long distance hauling | 34 | — |
| Car lockouts | 28 | — |
