How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%91+49.6Reliability 24%93+22.5Value 14%100+14.1Replies to reviews 7%100+7.1Craft & service penalty99−0.1Experts Score= 93Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.93SCOREMetro Towing
Fremont, CA · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #20Position by Experts Score among all companies we track in this category. of 60 towing services · 4.9★ from 1,414 Google reviews
Report card
Percentile vs other towing services (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: satisfaction.
Reviews for your job
Customers hired Metro Towing for 8 kinds of job.
Metro Towing for car towing
Clear ✕All 553 Google reviews tagged “Car towing” · showing 20
Zia did a great job i got stuck at the altamont hills
Omar came to pick up my model 3. He was courteous and cared a lot about making sure that he was able to do the job without damaging my driveway. He yielded to his colleague. I appreciate Omar's dedication. Few years later, the same excellent service, this time from Nasser. He replaced my battery. Completed the work…
Great customer service!!! One of the best tow truck drivers I met! Thank you sir!!! 👍🏼👍🏼👍🏼
NASEER came out and it was fast. Only for spare tire change. But it was faster than expected. He made sure that he had all the tools, not the cheap tools either. He came really equipped, didnt use any of my tools. I definitely recommend them to others.
Had a flat and called AAA and the tow truck came right away…driver was very professional
As promised. Mirwais was great and kind and took care of my disabled car . Great attitude too. Thanks again
Driver Matt arrived super quickly with great customer service and very friendly and helpful. We hit something on the highway and were stranded on the shoulder late in the afternoon with all shops closed. Matt loaded the car quickly and towed my car safely to my home while I find a repair shop. Thank you Matt for your incredible service!
Jay from Metro Towing provides great service.
My children and I were on our way back from San Jose and decided to stop at In n out in Livermore. When we got in the car it wouldn’t start. I called AAA and they were able to get a driver to me within 30 minutes. Little did I know the tow truck driver was in the same parking lot and arrived immediately. I was…
The driver was on time and very nice.
They are very dependable professionals. I was very impressed with the way they got my car where it needed to be both times. Pleasant and easy going. If I ever need a car towing again in the future I’m definitely calling them.
My car hot flat tire and I got stuck around midnight with my family. Jamil was very knowledgeable, friendly and helped us tow our car. It showed estimated time 40 minutes but he confirmed and reached there in 15 minutes.
Waited 90 minutes after repeated promises that a tow truck was on the way, only for them to cancel. The reason given was that they were unable to tow a Tesla. How could they not have known this when they accepted the service request? Extremely poor customer service.
Our tire blew on the 580. The receptionist was so nice and helpful. Sami the tow truck driver was so kind and arrived quickly on an early Sunday morning in the rain. His main concern was our safety. When our spare wouldn’t hold air, he helped us find a tire shop and even helped us call a couple of places while we…
Metro Towing was prompt, responsive, and flexible to my needs. I couldn't have expected better service for the situation.
Matt was great at helping me with my car with a bad starter!!
Zia did a great job! On time and on course!
Matt, Hashmat and team are prompt and on time and ensured my van is towed to service center safe and secure! Appreciate your service thank you!
I needed to get a car towed from my home to a garage due to some mechanical issues. GEICO assigned Metro Towing to help. The service was rescheduled once (15 minutes later than the initial estimate); but once the assigned truck driver—Mirwais—arrived, he immediately started to get my car moved, wasted no time, and…
Extremely good customer service. I didn't have to wait long for the tow truck to arrive. Loading up my truck onto the tow bed was a very quick process. Within 15 minutes of arriving he was done. I had to get a ride to the tire shop and i felt very safe and comfortable. I would definitely recommend and use their services again.
Price
Not enough reviews with a price yet.
Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Jobs customers hired them for
| Job | Reviews | Category typical |
|---|---|---|
| Car towing | 553 | — |
| Special vehicle towing | 102 | — |
| Battery service | 93 | — |
| Local hauling | 75 | — |
| Battery | 42 | — |
| Tire change | 36 | — |
| Long distance hauling | 34 | — |
| Car lockouts | 28 | — |
