How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%91+49.6Reliability 24%93+22.5Value 14%100+14.1Replies to reviews 7%100+7.1Craft & service penalty99−0.1Experts Score= 93Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.93SCOREMetro Towing
Fremont, CA · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #20Position by Experts Score among all companies we track in this category. of 60 towing services · 4.9★ from 1,414 Google reviews
Report card
Percentile vs other towing services (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: satisfaction.
Reviews for your job
Customers hired Metro Towing for 8 kinds of job.
Metro Towing for car towing
Clear ✕All 553 Google reviews tagged “Car towing” · showing 100
Zia did a great job i got stuck at the altamont hills
Omar came to pick up my model 3. He was courteous and cared a lot about making sure that he was able to do the job without damaging my driveway. He yielded to his colleague. I appreciate Omar's dedication. Few years later, the same excellent service, this time from Nasser. He replaced my battery. Completed the work…
Great customer service!!! One of the best tow truck drivers I met! Thank you sir!!! 👍🏼👍🏼👍🏼
NASEER came out and it was fast. Only for spare tire change. But it was faster than expected. He made sure that he had all the tools, not the cheap tools either. He came really equipped, didnt use any of my tools. I definitely recommend them to others.
Had a flat and called AAA and the tow truck came right away…driver was very professional
As promised. Mirwais was great and kind and took care of my disabled car . Great attitude too. Thanks again
Driver Matt arrived super quickly with great customer service and very friendly and helpful. We hit something on the highway and were stranded on the shoulder late in the afternoon with all shops closed. Matt loaded the car quickly and towed my car safely to my home while I find a repair shop. Thank you Matt for your incredible service!
Jay from Metro Towing provides great service.
My children and I were on our way back from San Jose and decided to stop at In n out in Livermore. When we got in the car it wouldn’t start. I called AAA and they were able to get a driver to me within 30 minutes. Little did I know the tow truck driver was in the same parking lot and arrived immediately. I was…
The driver was on time and very nice.
They are very dependable professionals. I was very impressed with the way they got my car where it needed to be both times. Pleasant and easy going. If I ever need a car towing again in the future I’m definitely calling them.
My car hot flat tire and I got stuck around midnight with my family. Jamil was very knowledgeable, friendly and helped us tow our car. It showed estimated time 40 minutes but he confirmed and reached there in 15 minutes.
Waited 90 minutes after repeated promises that a tow truck was on the way, only for them to cancel. The reason given was that they were unable to tow a Tesla. How could they not have known this when they accepted the service request? Extremely poor customer service.
Our tire blew on the 580. The receptionist was so nice and helpful. Sami the tow truck driver was so kind and arrived quickly on an early Sunday morning in the rain. His main concern was our safety. When our spare wouldn’t hold air, he helped us find a tire shop and even helped us call a couple of places while we…
Metro Towing was prompt, responsive, and flexible to my needs. I couldn't have expected better service for the situation.
Matt was great at helping me with my car with a bad starter!!
Zia did a great job! On time and on course!
Matt, Hashmat and team are prompt and on time and ensured my van is towed to service center safe and secure! Appreciate your service thank you!
I needed to get a car towed from my home to a garage due to some mechanical issues. GEICO assigned Metro Towing to help. The service was rescheduled once (15 minutes later than the initial estimate); but once the assigned truck driver—Mirwais—arrived, he immediately started to get my car moved, wasted no time, and…
Extremely good customer service. I didn't have to wait long for the tow truck to arrive. Loading up my truck onto the tow bed was a very quick process. Within 15 minutes of arriving he was done. I had to get a ride to the tire shop and i felt very safe and comfortable. I would definitely recommend and use their services again.
Matt was awesome and very friendly. My tire blew out and I was stranded on highway. Matt arrived quickly and towed my car to local tire shop and I was back on the road safely. Thank you Matt!
I had an excellent experience with Metro Towing during a really stressful situation dealing with horrible vandalism. Matt was efficient and made the entire process easy. I highly recommend this company.
Quick response
Ramzi was very kind and patient and understanding. Helped tow me from CV to the tire shop in Livermore. Highly recommended. Drive was very safe and very friendly.
Omar was incredible!!!! My car was having issues; he showed up in incredible timing. Helped me try and figure it out. After awhile, I decided to tow it to the dealership. Omar is a great individual and I am thankful he was there that night to help me.
Munir was quick and efficient. Wait time was stated as 40 minutes, he got there within 10-15 minutes! He took care of my car loading onto the bed. The tow truck was also in good shape! Highly recommend Metro Towing for your towing needs!
I had just got off my shift at amazon when my car wouldn't start thankfully I was able to get quick and reliable help from Ramzi over at metro and they have been a godsend since. If you need towing or any kind of service they provide I cannot recommend them enough!
He was nice, helpful and quickly reached and tow my car and drop at American Tire shop. I would highly recommend Metro Tow service.
Metro towing was there for me when I needed my car towed to a shop for it being vandalized. They have Great service fast service and very professional with the tow itself. The guy took his time with my car which I appreciated very much. Thank you metro towing. Keep up the great work.
Came out quick and got my car on the flatbed and got it to the shop A+
I had my tire blow out on the freeway. Sami from Metro Towing was so quick and efficient. The service was great and I was very thankful!
Hashmatt was very friendly and professional.
Excellent service!
Good fast service via Geico roadside. I had a flat tire and Sami was flexible about where to take me. Friendly courteous service.
My car battery was dead and insurance called Metro Towing to come help tow my car to the shop. Pedro came within the time frame and was very quick and efficient in what he was doing. He was very professional.
Very professional, well communicated. They even sent me a picture of when my car reached its destination. I highly recommend them!
Had a flat tire on a Sunday afternoon and Juan from Metro Towing came quickly. After loading my car into the truck he took me to a service station. I had very positive experience using Metro towing and Juan was great.
Juan got to where my car was super fast and got the car towed to the dealership before I could even get there and made sure they had my contact information!
I was at Livermore when my car start having problems. Alex arrived within 15 to 20 minutes and take care of business. Alex was very helpful and friendly. I highly recommend Metro towing. Excellent Service!
Zamir from Metro Towing did a great job. He was on time and dropped my car at the dealership.
Ramzi was the best! He went above and beyond to assist me when my vehicle broke down. 10/10
My car’s battery was dead and I needed a tow truck to carry my car back home. Sam showed up and checked in with me 5&10mins before his arrival and he provided excellent services. ⭐️⭐️⭐️⭐️⭐️
They guy that towed my car was very nice and worked me on everything !
Ghafoori was the driver that towed my son and I from the Altamont to Pleasanton. The communication was smooth. The trip was pleasant. The conversation was friendly. Very professional.
My Sienna was stalled at Chipotle and Metro Towing came for help via Geico Roadside assistance. Matt was quick in his actions. He carefully hooked up and loaded my Sienna on the truck and perfectly delivered to my mechanic's place which is quite congested area. Thanks Matt!
Excellent service. I recommend the company
Very professional
Great tow, thanks!
Polite and helpful. Omar from Metro Towing reached within 30 mins soon after a request was made through my auto insurance. He went above and beyond to drop off my vehicle at the designated spot.
Contracted through insurance to tow my car to an auto shop. Driver didn’t show up. Contacted again about two hours later and got a new request. Driver didn’t show up again. Contracted a different company through insurance for the following day because the auto shop was no longer opened, then they showed up that…
Fast & friendly.
My insurance company contacted metro towing for me. Matt from metro towing was nice and professional.
The best possible service with good attitude, communication and trustworthy. The truck driver Ramzi was very helpful and made me feel comfortable that he will take care of the job.
Thanks Masud for the excellent service! My car engine gave up suddenly and was blocking traffic. Masud did an expert job loading the car and towing it to the dealer for repair.
Alex was great! Gave eta and stayed true to it and great communication at every step!
Wonderful and friendly service. Scheduled to arrive in 20 minutes but Ramzi arrived within 15 minutes. Very pleasant and reassured us it will be ok. He tested the car’s battery which the dealership confirmed was the problem. Rode with him in the truck and it was clean. Thank you Ramzi for the great customer service
Rashed was very professional, knowledgeable, prompt and kind. I appreciate that he took the time to call me to let me know that my truck was safely dropped off to the mechanics shop. I would definitely do bust with Metro Towing again.
Ameer did a great job towing my car, very satisfied with my experience. Very friendly and will use again if I find myself on the side of the road again. Thank you for not leaving me on the off ramp. Highly recommend.
Excellent experience. Quick arruval, very professional. I would highly recommend this business.
Excellent service, driver came late night after getting flat tire. Also told me to call back if anything else was wrong with the car. I ended up calling again to check something and driver met me again to check the car. Then offered to tow the car if I still felt nervous, so I just did that since it felt safer.…
Omar was my driver&got to me quickly. I was stuck in a dangerous part of the freeway. He not only made sure my vehicle was taken care of but also my personal safety was a top priority of his. Service was very professional. I will definitely use this service again in the future& recommend to family&friends.
Hamed came in a timely manner, loaded up my Jeep, and got me to my destination. We were a bit concerned with driving the vehicle, but he took it easy when driving onto and off of the truck.
Faisal helped me get my car from Livermore to Lake Camanche after I crashed it. He was a very pleasant, helpful and efficient. I would definitely use your services again.
Great drive on time and overall great guy thank you guys
I highly appreciate and recommend the services of Metro Towing. Omar rendered a great service.
It was raining and he came on time to help me tow vehicle. He was very helpful and I really appreciate it.
My car broke down in the middle of the road and Metro Towing company was there in a heart beat. I have never had a towing company that came that fast. Also the person they send was very professional and very patient and he went above and beyond to help me. I will recommend this company for any towing need. Thank you…
After a flat tire on I680, I was stranded on the freeway and called roadside assistance. Gafoori from Metro Towing called me in no time and reached in a few minutes to help me with towing the car to the nearest service. Great service with empathy and excellent communication throughout.
Our one month old Tesla not working suddenly and Masud was our tow guy who is very professional, he handle our new car professionally and careful and we were worried free to let him dropped the car without following him as we trust him very much! Thanks Masud! We are very happy with your service.
On time and friendly customer service.
Prompt & professional towing service...Thk U 👍
They were fast to get to my location. Driver was friendly also i would definitely use them again and I would recommend them also
Excellent service from Zamir with Metro Towing. He’s fast and professional.
Very friendly and professional service.
My Driver arrived on time with communication all the way through and carefully towed my vehicle to it's destination. Extremely professional and a pleasure to deal with.
Staff is very friendly and knowledgeable
I needed a truck towed that didn’t run. I received an over the phone estimate based on the addresses. I made the appointment and driver showed up on time. He was professional and he worked with us move things around since it didn’t run. The price was exactly as quoted. I will recommend Metro to my friends! Thanks again.
They were prompt and even earlier than the reported time. Very nice and helpful
Great service
Ramzi was great! He was very respectful and delivered my car with care.
Very professional. Communication was great. I received texts letting me know the tow truck was en route. Zamir made the process very easy. Highly recommend!
Overall a great service, first time I called they said wait time about an hour due to them being busy took about 40 minutes had to cancel for a reason but rebooked them and it took only 30 minutes the 2nd time around. Very fast service, friendly driver, good friendly customer service. Reasonable price for their service overall a very great experience.
Great get me home. Thanks
The tower showed up sooner than expected, and offered extremely helpful advice that saved me about 300 bucks down the road.
My car had a flat along with some other damage due to a collision so my insurance had Ramzi from Metro Towing pick it up from my home. His service was great, first thing he did was make sure I was okay and safe. He had great clear communication and arrived at a timely manner.
Great service, on time and helpful
The driver showed up on time, was polite and got me and my car to the dealership safely!
Masud, what a professional he is! Punctual, he was right here when ETA was decided at the time of my call. Thanks a lot!
My car broke down on the road needed some help. Metro came in a timely fashion and got me exactly where I needed to go. I highly recommend metro if you are in a situation where you need your car towed.
Efficient and effective tow. Driver was friendly and helpful. Great customer service!
Friendly and on time
Awesome service, very professional and car was towed safely to destination
👍👍👍👍
the guy who arrived was very respectful and knowledgeable. he helped me check my car and provided advise that has helped me save money and time! these guys are great! highly recommended!
Service was good. They were on time and very helpful
I used Metro towing for my Acura MDX. The gentleman was extremely helpful, polite and quick. He knew his work well and was able to tow my car out of a tight parking spot.
Driver was very professional. Came in on time to tow my car.
Very mediocre, I was told 45min wait and ended up waiting 3 hours with a charge of $250 for a tow from san Ramon to Pleasanton. I would strongly recommend another company and I hope your day doesn’t go to waste due to a tow truck taking 3 hours to come get your car
Metro is awesome, I’ve used them a few times and they are always quick and friendly, thanks guys!
My SUV broke down. ZAmir from Metro trucking was very responsive. He arrived b fore the ETA. He loaded the SUV and drove it to my home safely. Very happy customer for friendly and professional service.
Price
Not enough reviews with a price yet.
Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Jobs customers hired them for
| Job | Reviews | Category typical |
|---|---|---|
| Car towing | 553 | — |
| Special vehicle towing | 102 | — |
| Battery service | 93 | — |
| Local hauling | 75 | — |
| Battery | 42 | — |
| Tire change | 36 | — |
| Long distance hauling | 34 | — |
| Car lockouts | 28 | — |
