How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%91+49.6Reliability 24%93+22.5Value 14%100+14.1Replies to reviews 7%100+7.1Craft & service penalty99−0.1Experts Score= 93Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.93SCOREMetro Towing
Fremont, CA · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #25Position by Experts Score among all companies we track in this category. of 70 towing services · 4.9★ from 1,414 Google reviews
Report card
Percentile vs other towing services (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: satisfaction.
Reviews for your job
Customers hired Metro Towing for 8 kinds of job.
Metro Towing for car towing
Clear ✕All 553 Google reviews tagged “Car towing” · showing 160
Zia did a great job i got stuck at the altamont hills
Omar came to pick up my model 3. He was courteous and cared a lot about making sure that he was able to do the job without damaging my driveway. He yielded to his colleague. I appreciate Omar's dedication. Few years later, the same excellent service, this time from Nasser. He replaced my battery. Completed the work…
Great customer service!!! One of the best tow truck drivers I met! Thank you sir!!! 👍🏼👍🏼👍🏼
NASEER came out and it was fast. Only for spare tire change. But it was faster than expected. He made sure that he had all the tools, not the cheap tools either. He came really equipped, didnt use any of my tools. I definitely recommend them to others.
Had a flat and called AAA and the tow truck came right away…driver was very professional
As promised. Mirwais was great and kind and took care of my disabled car . Great attitude too. Thanks again
Driver Matt arrived super quickly with great customer service and very friendly and helpful. We hit something on the highway and were stranded on the shoulder late in the afternoon with all shops closed. Matt loaded the car quickly and towed my car safely to my home while I find a repair shop. Thank you Matt for your incredible service!
Jay from Metro Towing provides great service.
My children and I were on our way back from San Jose and decided to stop at In n out in Livermore. When we got in the car it wouldn’t start. I called AAA and they were able to get a driver to me within 30 minutes. Little did I know the tow truck driver was in the same parking lot and arrived immediately. I was…
The driver was on time and very nice.
They are very dependable professionals. I was very impressed with the way they got my car where it needed to be both times. Pleasant and easy going. If I ever need a car towing again in the future I’m definitely calling them.
My car hot flat tire and I got stuck around midnight with my family. Jamil was very knowledgeable, friendly and helped us tow our car. It showed estimated time 40 minutes but he confirmed and reached there in 15 minutes.
Waited 90 minutes after repeated promises that a tow truck was on the way, only for them to cancel. The reason given was that they were unable to tow a Tesla. How could they not have known this when they accepted the service request? Extremely poor customer service.
Our tire blew on the 580. The receptionist was so nice and helpful. Sami the tow truck driver was so kind and arrived quickly on an early Sunday morning in the rain. His main concern was our safety. When our spare wouldn’t hold air, he helped us find a tire shop and even helped us call a couple of places while we…
Metro Towing was prompt, responsive, and flexible to my needs. I couldn't have expected better service for the situation.
Matt was great at helping me with my car with a bad starter!!
Zia did a great job! On time and on course!
Matt, Hashmat and team are prompt and on time and ensured my van is towed to service center safe and secure! Appreciate your service thank you!
I needed to get a car towed from my home to a garage due to some mechanical issues. GEICO assigned Metro Towing to help. The service was rescheduled once (15 minutes later than the initial estimate); but once the assigned truck driver—Mirwais—arrived, he immediately started to get my car moved, wasted no time, and…
Extremely good customer service. I didn't have to wait long for the tow truck to arrive. Loading up my truck onto the tow bed was a very quick process. Within 15 minutes of arriving he was done. I had to get a ride to the tire shop and i felt very safe and comfortable. I would definitely recommend and use their services again.
Matt was awesome and very friendly. My tire blew out and I was stranded on highway. Matt arrived quickly and towed my car to local tire shop and I was back on the road safely. Thank you Matt!
I had an excellent experience with Metro Towing during a really stressful situation dealing with horrible vandalism. Matt was efficient and made the entire process easy. I highly recommend this company.
Quick response
Ramzi was very kind and patient and understanding. Helped tow me from CV to the tire shop in Livermore. Highly recommended. Drive was very safe and very friendly.
Omar was incredible!!!! My car was having issues; he showed up in incredible timing. Helped me try and figure it out. After awhile, I decided to tow it to the dealership. Omar is a great individual and I am thankful he was there that night to help me.
Munir was quick and efficient. Wait time was stated as 40 minutes, he got there within 10-15 minutes! He took care of my car loading onto the bed. The tow truck was also in good shape! Highly recommend Metro Towing for your towing needs!
I had just got off my shift at amazon when my car wouldn't start thankfully I was able to get quick and reliable help from Ramzi over at metro and they have been a godsend since. If you need towing or any kind of service they provide I cannot recommend them enough!
He was nice, helpful and quickly reached and tow my car and drop at American Tire shop. I would highly recommend Metro Tow service.
Metro towing was there for me when I needed my car towed to a shop for it being vandalized. They have Great service fast service and very professional with the tow itself. The guy took his time with my car which I appreciated very much. Thank you metro towing. Keep up the great work.
Came out quick and got my car on the flatbed and got it to the shop A+
I had my tire blow out on the freeway. Sami from Metro Towing was so quick and efficient. The service was great and I was very thankful!
Hashmatt was very friendly and professional.
Excellent service!
Good fast service via Geico roadside. I had a flat tire and Sami was flexible about where to take me. Friendly courteous service.
My car battery was dead and insurance called Metro Towing to come help tow my car to the shop. Pedro came within the time frame and was very quick and efficient in what he was doing. He was very professional.
Very professional, well communicated. They even sent me a picture of when my car reached its destination. I highly recommend them!
Had a flat tire on a Sunday afternoon and Juan from Metro Towing came quickly. After loading my car into the truck he took me to a service station. I had very positive experience using Metro towing and Juan was great.
Juan got to where my car was super fast and got the car towed to the dealership before I could even get there and made sure they had my contact information!
I was at Livermore when my car start having problems. Alex arrived within 15 to 20 minutes and take care of business. Alex was very helpful and friendly. I highly recommend Metro towing. Excellent Service!
Zamir from Metro Towing did a great job. He was on time and dropped my car at the dealership.
Ramzi was the best! He went above and beyond to assist me when my vehicle broke down. 10/10
My car’s battery was dead and I needed a tow truck to carry my car back home. Sam showed up and checked in with me 5&10mins before his arrival and he provided excellent services. ⭐️⭐️⭐️⭐️⭐️
They guy that towed my car was very nice and worked me on everything !
Ghafoori was the driver that towed my son and I from the Altamont to Pleasanton. The communication was smooth. The trip was pleasant. The conversation was friendly. Very professional.
My Sienna was stalled at Chipotle and Metro Towing came for help via Geico Roadside assistance. Matt was quick in his actions. He carefully hooked up and loaded my Sienna on the truck and perfectly delivered to my mechanic's place which is quite congested area. Thanks Matt!
Excellent service. I recommend the company
Very professional
Great tow, thanks!
Polite and helpful. Omar from Metro Towing reached within 30 mins soon after a request was made through my auto insurance. He went above and beyond to drop off my vehicle at the designated spot.
Contracted through insurance to tow my car to an auto shop. Driver didn’t show up. Contacted again about two hours later and got a new request. Driver didn’t show up again. Contracted a different company through insurance for the following day because the auto shop was no longer opened, then they showed up that…
Fast & friendly.
My insurance company contacted metro towing for me. Matt from metro towing was nice and professional.
The best possible service with good attitude, communication and trustworthy. The truck driver Ramzi was very helpful and made me feel comfortable that he will take care of the job.
Thanks Masud for the excellent service! My car engine gave up suddenly and was blocking traffic. Masud did an expert job loading the car and towing it to the dealer for repair.
Alex was great! Gave eta and stayed true to it and great communication at every step!
Wonderful and friendly service. Scheduled to arrive in 20 minutes but Ramzi arrived within 15 minutes. Very pleasant and reassured us it will be ok. He tested the car’s battery which the dealership confirmed was the problem. Rode with him in the truck and it was clean. Thank you Ramzi for the great customer service
Rashed was very professional, knowledgeable, prompt and kind. I appreciate that he took the time to call me to let me know that my truck was safely dropped off to the mechanics shop. I would definitely do bust with Metro Towing again.
Ameer did a great job towing my car, very satisfied with my experience. Very friendly and will use again if I find myself on the side of the road again. Thank you for not leaving me on the off ramp. Highly recommend.
Excellent experience. Quick arruval, very professional. I would highly recommend this business.
Excellent service, driver came late night after getting flat tire. Also told me to call back if anything else was wrong with the car. I ended up calling again to check something and driver met me again to check the car. Then offered to tow the car if I still felt nervous, so I just did that since it felt safer.…
Omar was my driver&got to me quickly. I was stuck in a dangerous part of the freeway. He not only made sure my vehicle was taken care of but also my personal safety was a top priority of his. Service was very professional. I will definitely use this service again in the future& recommend to family&friends.
Hamed came in a timely manner, loaded up my Jeep, and got me to my destination. We were a bit concerned with driving the vehicle, but he took it easy when driving onto and off of the truck.
Faisal helped me get my car from Livermore to Lake Camanche after I crashed it. He was a very pleasant, helpful and efficient. I would definitely use your services again.
Great drive on time and overall great guy thank you guys
I highly appreciate and recommend the services of Metro Towing. Omar rendered a great service.
It was raining and he came on time to help me tow vehicle. He was very helpful and I really appreciate it.
My car broke down in the middle of the road and Metro Towing company was there in a heart beat. I have never had a towing company that came that fast. Also the person they send was very professional and very patient and he went above and beyond to help me. I will recommend this company for any towing need. Thank you…
After a flat tire on I680, I was stranded on the freeway and called roadside assistance. Gafoori from Metro Towing called me in no time and reached in a few minutes to help me with towing the car to the nearest service. Great service with empathy and excellent communication throughout.
Our one month old Tesla not working suddenly and Masud was our tow guy who is very professional, he handle our new car professionally and careful and we were worried free to let him dropped the car without following him as we trust him very much! Thanks Masud! We are very happy with your service.
On time and friendly customer service.
Prompt & professional towing service...Thk U 👍
They were fast to get to my location. Driver was friendly also i would definitely use them again and I would recommend them also
Excellent service from Zamir with Metro Towing. He’s fast and professional.
Very friendly and professional service.
My Driver arrived on time with communication all the way through and carefully towed my vehicle to it's destination. Extremely professional and a pleasure to deal with.
Staff is very friendly and knowledgeable
I needed a truck towed that didn’t run. I received an over the phone estimate based on the addresses. I made the appointment and driver showed up on time. He was professional and he worked with us move things around since it didn’t run. The price was exactly as quoted. I will recommend Metro to my friends! Thanks again.
They were prompt and even earlier than the reported time. Very nice and helpful
Great service
Ramzi was great! He was very respectful and delivered my car with care.
Very professional. Communication was great. I received texts letting me know the tow truck was en route. Zamir made the process very easy. Highly recommend!
Overall a great service, first time I called they said wait time about an hour due to them being busy took about 40 minutes had to cancel for a reason but rebooked them and it took only 30 minutes the 2nd time around. Very fast service, friendly driver, good friendly customer service. Reasonable price for their service overall a very great experience.
Great get me home. Thanks
The tower showed up sooner than expected, and offered extremely helpful advice that saved me about 300 bucks down the road.
My car had a flat along with some other damage due to a collision so my insurance had Ramzi from Metro Towing pick it up from my home. His service was great, first thing he did was make sure I was okay and safe. He had great clear communication and arrived at a timely manner.
Great service, on time and helpful
The driver showed up on time, was polite and got me and my car to the dealership safely!
Masud, what a professional he is! Punctual, he was right here when ETA was decided at the time of my call. Thanks a lot!
My car broke down on the road needed some help. Metro came in a timely fashion and got me exactly where I needed to go. I highly recommend metro if you are in a situation where you need your car towed.
Efficient and effective tow. Driver was friendly and helpful. Great customer service!
Friendly and on time
Awesome service, very professional and car was towed safely to destination
👍👍👍👍
the guy who arrived was very respectful and knowledgeable. he helped me check my car and provided advise that has helped me save money and time! these guys are great! highly recommended!
Service was good. They were on time and very helpful
I used Metro towing for my Acura MDX. The gentleman was extremely helpful, polite and quick. He knew his work well and was able to tow my car out of a tight parking spot.
Driver was very professional. Came in on time to tow my car.
Very mediocre, I was told 45min wait and ended up waiting 3 hours with a charge of $250 for a tow from san Ramon to Pleasanton. I would strongly recommend another company and I hope your day doesn’t go to waste due to a tow truck taking 3 hours to come get your car
Metro is awesome, I’ve used them a few times and they are always quick and friendly, thanks guys!
My SUV broke down. ZAmir from Metro trucking was very responsive. He arrived b fore the ETA. He loaded the SUV and drove it to my home safely. Very happy customer for friendly and professional service.
Excellent Service by the driver much appreciated!!
I want to acknowledge the tow service I received from MetroTowing. The driver was awesome, prompt, and he was able to provide quality Customer Service and towed my vehicle without any hassle. I am a satisfied customer who received excellent customer service. I highly recommend Metro Towing service (Livermore)….. Thanks again for your prompt service.
I was on the highway and waiting for them with three kids in my car. They came pretty quick once I texted my location to the toll guy. I’m glad that I don’t have to wait when all those fast trucks and cars keep passing by.
Excellent service, quick and very helpful.
Ameer was friendly and personable. Great service. I would call again in the future.
Showed up fast, careful and attentive with the vehicle, nice ride over to the service center. Don’t remember the driver’s name (maybe Amir?), but he was a great guy. Thanks, all.
Omar was very helpful, soft spoken, and took our car to the mechanic where we wanted it to go. He called us before reaching and confirmed that he was on his way. Thank you Metro Towing for your great service
Hamid was nice and got to my car really fast.
We were on our way out and as we got 20 minutes into the drive we noticed the car wobbling. So my husband pulled over and my tire was shredded. Alex arrived to help us get back home. He was very professional, knowledgeable, and cared about our safety being on a busy 2 lane commuter road which a fatal accident…
Metro arrived right in time and made the experience so convenient. I'll say it's the smoothest and quickest towing experience I've had. I'd recommend calling them whenever in need.
He was patient understanding very excellent customer service. 👏 Thank you very much. I will recommend him .
My car was break down because of weak battery. Jay was very helpful and he did tow my car to Honda service center.
I called for help and I mistakenly left the car’s key at home ! Omar was so so helpful, he quickly gave me a solution to go home get it while he ran his next job. No complaints and no frowns, just dedicated help from this gentleman. Many thanks Omar !
My Tesla needed towing. Masud from Metro towing was prompt and courteous and took good care. Highly recommended if you want good care of your car while it’s being secured and towed.
Best tow I’ve ever got Jay was there within 15-20 minutes and my car was up in less than 5 minutes I was extremely happy with the service he was also very friendly and accommodating
My Tesla got a flat, Omar was pleasant, polite and respectful! I felt comfortable riding in the truck during a stressful time!
My van unexpectedly turn off and wouldn’t start. I called multiple towing businesses and they were all charging a crazy amount of money and they could come get me in 3 hours it qas late and an extremely hot day. After calling a few places I finally came across metro towing and my call got answered right away i spoke…
Ramzi was great. He helped get my car to the shop and was very patient and had excellent communication.
We have 2020 Rav4 that suddenly didn’t start, so we called GEICO and requested a tow truck to bring our car to Toyota service center, we are happy about the service of metro towing, Alex and his co worker are courteous and gentle to handle our car from home to the service center , this company is highly recommended
Sam was amazing. Handled my stressful attitude with flying colors. Thanks for saving me : )
Nasir from Metro Towing came on time (actually came early) did a jump start and towed my car to repair shop. Very professional & great service.
Great fast service, would definitely recommend! Called Metro Towing after a mechanic messed my car’s brakes up. Shah came out there super quick, loaded up the car, and we were on our way in less than 15 minutes. Very professional attitude from the driver. He even waited for me to talk to the dealership on where to…
Nice job!!
The technician is very helpful person And politeness
Awesome excellent work especially Nasir he was very professional and knowledgeable and I will always use this Company for all my towing needs and I will recommend it to all my friends
Metro Towing got me and my ProMaster Cargo Van from Fremont to Mountain View hassle free definite five star service with 20 thumbs up!
Satified with the towing service. On time and the driver Nasir is friendly…
Luis was great helping me to tow my car to the service shop. His attention to details and knowledge of the vehicle are greatly appreciated.
Omar came out to my house. He was very prompt. Very knowledgeable about the situation and had my vehicle back up and running. He was very polite. Thank you
I called Metro Towing because my car wouldn’t start up. Initially I though I have some major issue with car and needed to be towed to car repair shop. Luis came in after 55 mins which they told me earlier. He helped me identify the problem and jumped started the car, which saved towing to car repair shop. He was…
Towed my car twice. Very punctual and professional.
Matt was very kind and helpful. I felt safe and respected. Thank you for your service.
For the second time OMAR my man from Metro Towing came to my rescue after my motorcycle broke down along hwy 84. Like the first time, he came with professionalism. Asking me if I'm OK and then proceed to do his job. He is so great recurring my motorcycle in his towing truck and making sure to me that it will be…
After my car broke down and I got with my insurance, Ramzi was called to tow my car and give me a ride to the dealership. He was amicable and made me feel at ease. Highly recommend.
Omar was awesome! Went out of his way to make sure my new Tesla was looked after. I really appreciate his care and professionalism
Metro Towing arrived significantly faster than the 60 minutes ETA dispatched by Geico Roadside Assistance. Although Masoud was able to jumpstart my car, he suggested that I have my vehicle towed to ensure that I would get home safely. He took the time to make sure that my car was loaded on the tow truck properly. I…
Used Metro Towing. Great Service. Highly recommend. Jay was super friendly and was quick in towing.
Matt was very helpful and cooperative. He also arrived much faster than the expected arrival time!
I used the service for towing my car. The towing truck came within reasonable time. And driver Matt was really helpful. He suggested me to get a new battery since that’s what the problem really was. Even though I still asked him to tow my car to the dealer but I really appreciate his honest advice and he was really…
Amir was great! Was quick and efficient and helped get my car to the towing destination.
Rashed fixed my battery issue. He was very cordial and completed the job in less than 10 minutes. I would highly recommend Rashed for jobs pertaining road side assistance.
Good. Service with. Professional knowledge
Arrived quickly at at a camping site and towed car to repair center. Recommend the services . Thank you
Ramzi was great to help with towing my car about 100 miles. Prompt, friendly and professional service. Had a great conversation on the way and he waited until my car dealership was done with initial quick review of the car for repair.
Great service, no fuss! Quick, friendly and knowledgeable. I recommended highly.
Omar was prompt, professional and courteous. I was pleased with the service he provided.
I got helped out by omar and his service was amazing. thank you!!
Recently got into a car accident and my car was not drivable. I’ve tried many other towing companies and often they’re unreliable and always late. Matt was great help and was able to help tow my car to my destination on time. Easy process.
Excellent service and was quick and informative
Jeff did an awesome job for picking my Tesla to tow to the service center. Picked up the vehicle on time and handled everything professionally. Will call him again, if any towing service needed again.
Our Tesla had a flat tire and clearly we couldn't drive it anywhere! Metro towing was prompt in arriving to our home and professionally loaded our vehicle. We didn't set up towing, as Tesla did it for us but Allen was very reassuring and communicative. Their text message updates were also very nice. Thanks Allen!!!!
Excellent service. Good manner and very courteous.
Our car broke down at work so we left the vehicle at my workplace and waited to call the tow truck the next morning. Ramzi was assigned to our location in Livermore and helped us towed it to the mechanic’s house in Tracy ca. He was very friendly and helpful and took care of our situation immediately. He was on time…
Friendly and professional service. Musa arrived on time handled vehicle careful to load. I will recommend Musa and Metro Towing 👍👍
I got my car towed in under 15 minutes of calling. Hadesh actually helped me figure out what was wrong with my car based on how it wasn't starting, all I needed was a new fuel pump.
I feel blessed to have had such excellent help quickly with Metro Towing in a frightening situation on the highway when I became stranded on the shoulder. They very quickly communicated their ETA to me and arrived ready to work. They got me and my vehicle safely off the highway. I felt so grateful for their bravery and competence.
Excellent Service. Needed a tow, they got to me within 10 minutes! Najeeb is a cool dude. Very helpful.
My Ford F250 Diesel towing a cargo trailer broke down on HW 680 on the Sunol Grade. Not a good place to break down! Metro Towing came quickly with a flatbed for my F250 and they towed my cargo trailer behind the flatbed. Thank you to Metro Towing for getting me, my truck, my trailer, and my passengers back to safety!
My car broke down on a road trip. Called AAA and they told me it was going to be a couple hours for a truck to arrive. Looked on yelp to find local towing companies and Metro Towing came up. Called them and had a truck picking me up in about 30 minutes and had me at a local shop fairly quickly. Matt was a very…
Had a flat tire with no spare while driving on a busy freeway. My insurance company referred me to Metro Towing. When Ameer showed up, he was professional, friendly, and took really good care of my car. He took the stress out of a very stressful situation. Definitely my new “go to” tow service.
Price
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Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Jobs customers hired them for
| Job | Reviews | Category typical |
|---|---|---|
| Car towing | 553 | — |
| Special vehicle towing | 102 | — |
| Battery service | 93 | — |
| Local hauling | 75 | — |
| Battery | 42 | — |
| Tire change | 36 | — |
| Long distance hauling | 34 | — |
| Car lockouts | 28 | — |
