How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%91+49.6Reliability 24%93+22.5Value 14%100+14.1Replies to reviews 7%100+7.1Craft & service penalty99−0.1Experts Score= 93Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.93SCOREMetro Towing
Fremont, CA · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #20Position by Experts Score among all companies we track in this category. of 60 towing services · 4.9★ from 1,414 Google reviews
Report card
Percentile vs other towing services (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: satisfaction.
Reviews for your job
Customers hired Metro Towing for 8 kinds of job.
Metro Towing for local hauling
Clear ✕All 75 Google reviews tagged “Local hauling” · showing 40
Ameer from Metro Towing provides excellent service towing my car. He called ahead of time to provide the estimate arrival time. Really appreciated!
Excellent customer service.
Excellent service and reasonably priced. Showed up in less than half the time of other tows. Thank you!
Louis waiting for my car to get ready. I knew he was busy but he didn’t show any signs of frustration. I’ll recommend Louis to anyone I know!
Driver was very courteous and prompt. Took care of towing my Tesla to service center with highest care. He was very helpful. Came on time to help us out on freeway where car got flat tire.
Matt was very professional & provided awesome customer service.
Right on time. Safe handling. Polite and nice person who came to pick my car. I strongly recommend them.
Quick response time—when the driver said he would be there in 15 minutes, he was there in 15 minutes to tow my car! Appreciate the care he took to load it up and make sure I was happy. Unexpected tow from a winery in Livermore to Dublin VW was a great experience. Thank you!
Used these guys when my son's car shut down on a busy street. Given ETA by my insurance was 2hrs but arrived within the hour. Super nice and efficient, made it a breeze. Thank you.
The driver showed up on time, was polite and got me and my car to the dealership safely!
My daughter’s car wouldn’t start after school and needed to be hauled to an auto shop 35 minutes away. I called and received prompt service and they had a tow truck out within 45 minutes. The driver, Ramzi, called on his way there and was very communicative and paid attention to detail. He called again when he…
Great service 💯 % recommended to driver Ash H 👍👍thank you for your service man
Jeff came on time and very professional. Great service! Thanks for all the help.
We were on our way out and as we got 20 minutes into the drive we noticed the car wobbling. So my husband pulled over and my tire was shredded. Alex arrived to help us get back home. He was very professional, knowledgeable, and cared about our safety being on a busy 2 lane commuter road which a fatal accident…
He was on time he was very professional and it went very well I will use metro towing again and again and again thank You
Sam was amazing. Handled my stressful attitude with flying colors. Thanks for saving me : )
Luis was awesome to work with and went above and beyond helping me navigate a tough accident. He is a great guy and I highly recommend using Metro Towing Service!
Nasir did a great job!
My car broke down on the freeway during the middle of rush hour & Metro towing helped us out a lot. The driver, Matt, was very friendly & professional. Excellent service would definitely recommend.
Omar was great, friendly and knowledgeable. He helped me with my towing needs to safely take my car to the local garage and also provided effective advice on how to get the problem fixed. I would happily use their service again
Car was delivered safely and on time. Ameer was super friendly and helpful. Would use Metro again!
Thank You Ramzi for your excellent customer service! You called me to give me an ETA as well. You handled my husband’s motorcycle with care.
Matt was professional & courteous. He handled the situation with ease and also offered me a ride.
Their service was good. Though they were late they handled the job nicely. Will recommend for similar usage.
My insurance sent Metro Towing when my car broke down at the Giants ballpark. The driver, Omar, was professional and communicative about his arrival. Upon arrival he was courteous and quick. I had no doubt that he would take god care if our vehicle. Thanks Omar!
Matt was very professional, friendly and helpful. I would highly recommend Metro towing to my friend and family in the future. Thanks again Matt.
Shukran is very nice and accommodating. The tow company overall offered friendly service and a competitive price. I would use them again.
Mike helped me! He was very friendly. Fast and efficient so I could get dropped off at America’s tires (with my car of course) before they closed! Life saver! Thank you :)
I had a flat tire and my insurance road assistance sent me Metro Towing to take my car to the shop. It arrived in less than 10 minutes and promptly towed my car to a nearby shop. The tow truck driver appeared efficient, friendly and not arrogant and I asked for his name to tell him I really appreciated his prompt…
Shukran was great and timely.
Omar came in time and safely loaded my vehicle on to his tow truck. Omar used all the necessary tools to make sure my tires and chassis are protected. Would definitely recommend Omar for future services.
Great experience - arrived in the promised time window and very professional. Two thumbs up!
The driver Hash was very attentive and communicated very well. First time needing the car to be hauled and I’m glad it wasn’t a bad experience. Thank you!
Recently I was in need of a tow from Livermore to Hayward and my AAA roadside assistance had major delays. After 4.5 hour wait, I had enough. Called a 3rd party to try my chances who would be faster and was in contact with Metro Towing who provided a tow within 35min. You can imagine how grateful and exicted to see…
Driver was on time and picked up my vehicle from the garage and brought it to my house as agreed. Placed the vehicle as requested and was professional and helpful. Would use again.
Matt was very helpful and professional. Towing is a frustrating situation but my car made it safe and in a timely manner to it's local mechanic.
Great service. Driver came on time as promised and immediate helped us. We really appreciate the tow truck driver for carefully taking care of our car.
The driver was very friendly and professional, and took great care of my car.
Omar was quick and got the job done easily. Smooth process.
Omar was very professional and provided excellent customer service. He arrived on time and was adaptable to the situation.
Price
Not enough reviews with a price yet.
Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Jobs customers hired them for
| Job | Reviews | Category typical |
|---|---|---|
| Car towing | 553 | — |
| Special vehicle towing | 102 | — |
| Battery service | 93 | — |
| Local hauling | 75 | — |
| Battery | 42 | — |
| Tire change | 36 | — |
| Long distance hauling | 34 | — |
| Car lockouts | 28 | — |
