How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%91+49.6Reliability 24%93+22.5Value 14%100+14.1Replies to reviews 7%100+7.1Craft & service penalty99−0.1Experts Score= 93Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.93SCOREMetro Towing
Fremont, CA · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #20Position by Experts Score among all companies we track in this category. of 60 towing services · 4.9★ from 1,414 Google reviews
Report card
Percentile vs other towing services (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: satisfaction.
Reviews for your job
Customers hired Metro Towing for 8 kinds of job.
Metro Towing for long distance hauling
Clear ✕All 34 Google reviews tagged “Long distance hauling”
Our tire blew on the 580. The receptionist was so nice and helpful. Sami the tow truck driver was so kind and arrived quickly on an early Sunday morning in the rain. His main concern was our safety. When our spare wouldn’t hold air, he helped us find a tire shop and even helped us call a couple of places while we…
They were on time and did great job towing my truck! Everything was perfect.
Tow driver was very helpful and fun to talk to.Did his job well.
Excellent service, driver came late night after getting flat tire. Also told me to call back if anything else was wrong with the car. I ended up calling again to check something and driver met me again to check the car. Then offered to tow the car if I still felt nervous, so I just did that since it felt safer.…
My Tesla got a flat, Omar was pleasant, polite and respectful! I felt comfortable riding in the truck during a stressful time!
Very knowledgeable to what needed to be done making the experience better than being terrible already.
Ramzi was great to help with towing my car about 100 miles. Prompt, friendly and professional service. Had a great conversation on the way and he waited until my car dealership was done with initial quick review of the car for repair.
My BMW stalled completely on a Sunday evening in Livermore. AAA gave us an estimate if 3 hrs for a tow truck to arrive. We contacted Metro Towing who were there in an hour. The dispatcher lady was very polite although struggling to meet the demand for drivers that evening. Matt from Metro Towing towed our BMW from…
Matt was very professional, friendly and helpful. I would highly recommend Metro towing to my friend and family in the future. Thanks again Matt.
After a frustrating ordeal with Tesla roadside service, Matt came and help tow my vehicle from Castro Valley back to my residence in Daly City. I was very impressed with the techniques utilized to load and unload my vehicle from the flat bed tow truck. In addition, Matt was an extremely safe driver for my trip…
Very fast and efficient. Excellent service. Thank you Ameer!
Metro towing answered the call when I needed it most! Starter was shot...stuck at my gym parking lot. They responded and came within the hour, took my car over 20 miles and dropped my keys off to the shop since I was too busy with work. Awesome service, would definitely use them again.
Omar was an incredible driver! I really appreciate his help in this process and was able to help me so professionally!
Great service!!! while on the freeway my car experienced a malfunction and needed to be towed. The operator on the phone was patient as he guided me through the appropriate steps. They also arrived within the time they estimated and accommodated to our needs. Since, my family and I needed a ride they contacted a…
He was on time and did his job very well. No complaints at all
Metro towing was amazing with my car towing. Allen was able to help us tow our car from Livermore to San Jose. He was extremely professional and trustworthy. They really helped relieve some of the stress that comes with a car breaking down. I would highly recommend them!
A few nights ago we needed a tow from Livermore to Modesto , car problems are always a stressful situation especially when you get the quote I won't lie about that, we all know towing is pricey BUT the young man that came out 'Eric' put some ease on us by being friendly ,courteous and right on time as promised. He…
Omar was professional and arrived onsite quickly. He treated my family well and took great care of my Tesla that he towed from San Ramon to San Jose. I highly recommend Metro Towing if you need someone to depend on.
Shaq was very professional and a pleasure to communicate with. It made the whole process very much less stressful. He was courteous and took great care of my vehicle from start to finish
This was the quickest response tow I have ever had!! Great experience and super friendly and helpful staff. I will definitely use Metro again! 10 out of 10!
My son had wrecked his motorcycle when I called to get the tow they looked up address and found I was about 60 miles from there shop. The gentleman that I talk to you on the phone was really nice and caring and said that he would take them about 50 minutes to get to me I was totally blown away I’ve used tow…
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Price
Not enough reviews with a price yet.
Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Jobs customers hired them for
| Job | Reviews | Category typical |
|---|---|---|
| Car towing | 553 | — |
| Special vehicle towing | 102 | — |
| Battery service | 93 | — |
| Local hauling | 75 | — |
| Battery | 42 | — |
| Tire change | 36 | — |
| Long distance hauling | 34 | — |
| Car lockouts | 28 | — |
