Analyzing 5,886,0405.9M ReviewsFor 16,24716.2K Experts

Experts Reviews · Company report
Metropolitan Garden Design logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 59%87+51.1Reliability 26%79+20.6Value 15%100+15.2Craft & service penalty98−0.2Momentum penalty55−4.5Experts Score= 82Not enough data for replies to reviews; its weight is shared by the others.Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.82SCORE

Metropolitan Garden Design

New York, NY · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #23Position by Experts Score among all companies we track in this category. of 28 mulching services · 4.9★ from 54 Google reviews

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Report card

Percentile vs other mulching services (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and craft & service; weakest: momentum.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Metropolitan Garden Design is better than 87% of mulching services.A
87
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Metropolitan Garden Design is better than 79% of mulching services.B
79
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Metropolitan Garden Design is better than 98% of mulching services.A
98
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Metropolitan Garden Design is better than 100% of mulching services.A
100
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Metropolitan Garden Design is better than 55% of mulching services.C
55
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Metropolitan Garden Design is better than —% of mulching services.–
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Reviews for your job

Customers hired Metropolitan Garden Design for 3 kinds of job.

Metropolitan Garden Design for irrigation system repair & maintenance

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.5
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).4.40
Usually paidThe price range customers picked most often for this job.—
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 58/100.How Job match is calculatedBuilt only from reviews Google tagged “Irrigation system repair & maintenance”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#6 / 7

All 5 Google reviews tagged “Irrigation system repair & maintenance”

BrianLocal Guide · 21 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★

Don't waste your time contacting them as they are not taking new clients. In their email response to my inquiry about a small project, they said: "We're trying to focus on maintaining the systems we've installed."

Not sureIrrigation system repair & maintenance
Sandy7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

We use Metropolitan Garden Design for maintaining our roof top terrace and they are incredible. Extraordinary attention to detail, they work quietly (a thoughtful extra considering the neighbors below!) and thoroughly. Thanks to them our plants are well maintained and as a result they are thriving. I would…

Gardening servicesIrrigation system repair & maintenanceMulching+ Responsiveness+ Punctuality+ Quality
Allison5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Ben and his team installed an entire irrigation system for both of my rooftop terrace gardens last minute before I had to go out of town. So quick and professional, they got the whole order and install done in a few days. There's even an app you can get on your phone to view and control the garden's water usage with…

Irrigation system repair & maintenance+ Punctuality+ Quality+ Professionalism
Gerda2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

It was the best decision to contract with Metropolitan Garden Design for our terraces. Ben is very pleasant to work with, trustworthy, competent and above all reliable. I highly recommend him for all your terrace and garden needs. Gerda Hoehm

Irrigation system repair & maintenance+ Responsiveness+ Professionalism
Michael1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Ben and his team did great work with planting and setting up the irrigation system for our brand new rooftop educational garden. Ben listened and was responsive and adaptable in order to help us get the end result we were looking for.

Irrigation system repair & maintenance+ Responsiveness+ Quality+ Professionalism

Price

Not enough reviews with a price yet.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 0%Reasonable 0%Overpriced 0%Not sure 100%

Jobs customers hired them for

JobReviewsCategory typical
Irrigation system repair & maintenance5—
Mulching2—
Yard work2—

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