Window cleaning service · Lafayette, CO · reviewed since 2019
iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%92+50.2Reliability 24%85+20.6Value 14%100+14.1Replies to reviews 7%86+6.1Craft & service penalty94−0.6Momentum penalty75−2.5Experts Score= 88Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.88SCORE
AGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#55 of 63 roof cleaningiPosition by Experts Score among all companies we track in this category. · better than 13%
4.9★★★★★342 Google reviews · 23 photos
97%five-star reviews
4.78★last 12 monthsiAverage stars on reviews from the last 12 months only.
3%1–2★ in 2 yearsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
Reviewers with a 4.9 rating from 342 reviews frequently cite punctuality, thorough window and gutter cleaning, and fair pricing. Office staff are noted for responsive communication and easy scheduling. However, low-star reviews indicate a recurring issue with missed appointments and a lack of follow-up communication after initial contact or service errors.
Google rating: 4.9 out of 5 from 342 reviews (97% five-star).
Reviews on this page: 342 Google reviews (284 with written comments, 3 with photos).
Owner responses: the business replied to 99% of reviews.
Most recent review: October 31, 2026.
Service: Roof Cleaning Company serving Lafayette, Colorado.
Data from Google, last updated November 3, 2026.
Score profile vs other roof cleaning
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and craft & service; weakest: momentum.
MG Cleaning SystemsRoof Cleaning median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.MG Cleaning Systems: 92/100 on this factor. Category median: 97.A
92
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.MG Cleaning Systems: 85/100 on this factor. Category median: 97.A
85
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.MG Cleaning Systems: 94/100 on this factor. Category median: 100.A
94
ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.MG Cleaning Systems: 100/100 on this factor. Category median: 100.A
100
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.MG Cleaning Systems: 75/100 on this factor. Category median: 100.B
75
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.MG Cleaning Systems: 86/100 on this factor. Category median: 100.A
86
Bar = this company · dark tick = category median.
Star ratings
342 Google reviews we collected
4.9of 5
5 stars33397%
4 stars41%
3 stars00%
2 stars00%
1 star51%
Praise vs complaints
Phrases our text analysis found in 284 written reviews
98%praise
Praise57798%
Complaints102%
PriceiGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Price verdicts customers left with their Google review
100%fair
Great price338%
Reasonable450%
Overpriced00%
Not sure113%
Topic share
How often each topic comes up in the written reviews
7topics
Quality & results17830%
Staff & attitude13924%
Would recommend9416%
Speed & response8815%
Price & value559%
Communication234%
Honesty & trust102%
What customers talk about
We read 284 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Matt was a professional technician, thorough in his work and pleasant in throughout- even in most unideal conditions (cold & rainy).”
“He was very thorough, professional, friendly and thoughtful.”
“This should be your only go-to for gutter/exterior home cleaning in the Denver area.”
“MG Cleaning Systems is not a company I would recommend (and would give 0 stars) based on their poor communication, lack of timely updates or follow-up…”
“From estimate inquiry through appointment communication and billing, Eden in the office was very responsive, timely and considerate.”
“Setup an appointment online and they were a no-call, no-show.”
“Great value, excellent results and customer service!”
“He estimated it would cost about $50 to replace, and although it was his mistake, I volunteered to pay half.”
“I had a few questions and Matt was easy to work with.”
“…a company I would recommend (and would give 0 stars) based on their poor communication, lack of timely updates or follow-up, unfulfilled promise to r…”
“I trust Matt and his team implicitly to deliver the best possible results!”
People customers mention
Matt43 reviews
Garcia8 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired MG Cleaning Systems for 6 kinds of job. Pick one to see what they paid and said.
JJeanette7 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 days ago★★★★★
Used for window cleaning. Matt is great! Service is easy to schedule and cleaning is superior. Premium prices for a premium service. Have used MG Cleaning Systems for 5 years now! I will continue to use and recommend them!
MMichelle4 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 weeks ago★★★★★
As always, Matt did a great job on my windows. I will only use MG Cleaning Systems!
Reasonable price
JJoshLocal Guide · 18 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 weeks ago★★★★★
Highly Recommended!
From estimate inquiry through appointment communication and billing, Eden in the office was very responsive, timely and considerate.
Matt was a professional technician, thorough in his work and pleasant in throughout- even in most unideal conditions (cold & rainy).
Great value, excellent results and customer service!
Great price
JJoshLocal Guide · 51 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 weeks ago★★★★★
We gave MG Cleaning Services a try in Golden, CO, and were very impressed. Matt did a fantastic job cleaning all the windows in our house. He was very thorough and very firendly and accommodating. I will definitely use MG Cleaning Services in the future for all my window cleaning needs. Their prices seem very fair…
CCLocal Guide · 26 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 4 weeks ago★★★★★
Matt did a great job. He was very thorough, professional, friendly and thoughtful. I have a lot of windows and this was the 6th time Matt has cleaned my windows. He even went back to a window he wanted to touch up. Matt was very prompt worked quickly but thoroughly. He pointed out some issues with the screens and…
Reasonable price+ Professionalism
KKalley2 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★
Such a great experience once again. So smiley, kind and polite! Would hire again in a second!
Used for window cleaning. Matt is great! Service is easy to schedule and cleaning is superior. Premium prices for a premium service. Have used MG Cleaning Systems for 5 years now! I will continue to use and recommend them!
Highly Recommended!
From estimate inquiry through appointment communication and billing, Eden in the office was very responsive, timely and considerate.
Matt was a professional technician, thorough in his work and pleasant in throughout- even in most unideal conditions (cold & rainy).
Great value, excellent results and customer service!
Price assessment: Great price
Response from the owner · 2 weeks ago
Thank you Josh! We’re glad you found great value in our service and appreciated both the office communication and Matt’s thorough work. Your recommendation means a lot to us, and we truly appreciate your support.
J
Josh HananLocal Guide · 51 reviewsiTotal number of Google reviews Josh has written across all businesses on Google Maps, not just this one.
We gave MG Cleaning Services a try in Golden, CO, and were very impressed. Matt did a fantastic job cleaning all the windows in our house. He was very thorough and very firendly and accommodating. I will definitely use MG Cleaning Services in the future for all my window cleaning needs. Their prices seem very fair too and more reasonable than the other companies I spoke with.
Response from the owner · Edited 2 weeks ago
Thank you so much for your wonderful review, Josh! We’re thrilled to hear you were impressed with your experience and Matt’s service. Your satisfaction means a lot to everyone at MG Cleaning Systems. We look forward to helping with your future window cleaning needs!
C
C FredriksenLocal Guide · 26 reviewsiTotal number of Google reviews C has written across all businesses on Google Maps, not just this one.
Matt did a great job. He was very thorough, professional, friendly and thoughtful. I have a lot of windows and this was the 6th time Matt has cleaned my windows. He even went back to a window he wanted to touch up. Matt was very prompt worked quickly but thoroughly. He pointed out some issues with the screens and told us how to fix them. I definitely recommend MG cleaning systems...Matt does it right...I am so happy with the job done! Thanks, Matt!
Price assessment: Reasonable price
Positive: Professionalism
Response from the owner · Edited 2 weeks ago
Thank you so much, Cindy, for your wonderful review! We’re thrilled to hear you’re happy with Matt’s work and appreciate your loyalty to MG Cleaning Systems. Your recommendation means a lot to us, and we look forward to serving you again!
K
Kalley Wheat2 reviewsiTotal number of Google reviews Kalley has written across all businesses on Google Maps, not just this one.
Such a great experience once again. So smiley, kind and polite! Would hire again in a second!
Response from the owner · Edited 2 months ago
Thank you so much, Kalley! We truly appreciate your kind words and continued trust in our service. It’s always a pleasure to bring a smile while making your home shine. We look forward to helping you again anytime!
K
Karima Tannis16 reviewsiTotal number of Google reviews Karima has written across all businesses on Google Maps, not just this one.
Thank you so much for your wonderful review, John! We truly appreciate your kind words and are delighted to hear you were happy with our service. Your satisfaction means a lot to everyone at MG Cleaning Systems!
N
Nancy Locklin9 reviewsiTotal number of Google reviews Nancy has written across all businesses on Google Maps, not just this one.
