Moving and storage service · Joliet, IL · reviewed since 2015
iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 59%99+58.1Reliability 26%98+25.6Value 15%100+15.2Craft & service penalty99−0.1Experts Score= 99Not enough data for replies to reviews; its weight is shared by the others.Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.99SCORE
AGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#8 of 85 moversiPosition by Experts Score among all companies we track in this category. · better than 92%
5.0★★★★★132 Google reviews · 24 photos
98%five-star reviews
5.00★last 12 monthsiAverage stars on reviews from the last 12 months only.
0%1–2★ in 2 yearsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
95%reviews answered by the owner
$278typical billiMedian bill customers of this company reported in their reviews (needs 3+ priced reviews).
MI-BOX Moving & Mobile Storage of Chicagoland at a glance
Customers rate the company five stars based on 132 reviews, praising punctual delivery, flexible scheduling, and responsive communication. Reviewers frequently note competitive pricing without hidden fees and the clean condition of the storage containers. The service accommodates local moves, garage renovations, and long-term storage needs, with staff often coordinating directly with contractors or neighbors to ensure smooth drop-offs and pickups.
Google rating: 5.0 out of 5 from 132 reviews (98% five-star).
Reviews on this page: 132 Google reviews (120 with written comments, 5 with photos).
Owner responses: the business replied to 95% of reviews.
Most recent review: October 20, 2026.
Service: Mover serving Joliet, Illinois.
Data from Google, last updated October 25, 2026.
Score profile vs other movers
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: reliability.
This companyMovers median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.MI-BOX Moving & Mobile Storage of Chicagoland: 99/100 on this factor. Category median: 93.A
99
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.MI-BOX Moving & Mobile Storage of Chicagoland: 98/100 on this factor. Category median: 90.A
98
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.MI-BOX Moving & Mobile Storage of Chicagoland: 99/100 on this factor. Category median: 94.A
99
ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.MI-BOX Moving & Mobile Storage of Chicagoland: 100/100 on this factor. Category median: 100.A
100
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.MI-BOX Moving & Mobile Storage of Chicagoland: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Not enough reviews for this factor yet. Category median: 84.–
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Bar = this company · dark tick = category median.
Star ratings
132 Google reviews we collected
5.0of 5
5 stars13098%
4 stars11%
3 stars11%
2 stars00%
1 star00%
Praise vs complaints
Phrases our text analysis found in 120 written reviews
99%praise
Praise26599%
Complaints21%
PriceiGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Price verdicts customers left with their Google review
100%fair
Great price1357%
Reasonable1043%
Overpriced00%
Not sure00%
$278-70% vs typical movers
Middle half of what 15 customers paid ($89–$559) · gold mark = category median.
Topic share
How often each topic comes up in the written reviews
7topics
Would recommend7026%
Staff & attitude4517%
Speed & response4517%
Quality & results3212%
Price & value3212%
Communication2911%
Honesty & trust145%
What customers talk about
We read 120 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“I will absolutely be a return customer and highly recommend MI-BOX for any type of storage needs.”
“He communicated well and he was very kind and accommodating.”
“…ved us a major headache when we needed to move a lot of things around quickly.…”
“We had an excellent experience with Mi-Box from start to finish.”
“We highly recommend Mi-Box to anyone needing affordable, convenient, clean, and reliable storage.”
“Quick on time delivery, great customer service and great communication”
“They were communicative, timely, and upfront and honest about all pricing.”
People customers mention
Joe36 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired MI-BOX Moving & Mobile Storage of Chicagoland for 3 kinds of job. Pick one to see what they paid and said.
Victoria6 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 weeks ago★★★★★
MI-BOX is highly recommended. Price was great, delivery and pickup a breeze. Storage box was clean and had plenty of room for our needs. and Joe was wonderful!
Paid $1–500Great price
Michael3 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
Joe was amazing and very responsive. He was able to accommodate our schedule very quickly and willing be flexible with initial delivery, pick-up and redelivery. Pod was clean and easily to load. Their price was also very competitive. Would happily use them again and refer them to friends and clients.
Michael5 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
Great experience. Quick on time delivery, great customer service and great communication
Paid $1–500Reasonable priceMoving-related storage
DanielLocal Guide · 32 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
100% fantastic experience! My first time & wife's second time using mi box with no complaints! Even the driver was extremely polite and enquired about the mi box experience! Absolutely would recommend and is the best way to move! 1 box delivered and picked up/stored in June and 1 box delivered a week before moving…
Melissa2 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a month ago★★★★★
We rented boxes a handful of times to move our home locally. Response time, price, size/condition of box, and customer service were excellent! Saved us thousands!
Paid $500–1,000Great priceLocal moving
CynthiaLocal Guide · 28 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★
I was completely satisfied with the services of Mi Box!! Pricing was excellent and they really cared about all of my belongings.
This company stored my items safely for two weeks and delivered it back to my new location with everything intact, nothing was broken or bent, and overall it was a really phenomenal…
Joe from MI Box was great. He delivered on time and picked up on time. He communicated well and he was very kind and accommodating. I would definitely use MI Box again.
Response from the owner · 3 days ago
Mary, thank you so much for the kind words and 5-star review! We’re glad to hear you had a great experience with MI-BOX®. We always strive to make the process as easy and convenient as possible for our customers. We truly appreciate your business and look forward to helping you again in the future!
Sam PatrickLocal Guide · 17 reviewsiTotal number of Google reviews Sam has written across all businesses on Google Maps, not just this one.
We rented a Mi Box. It was dropped off and picked up when and where we asked. They did a nice job and it helped us in our move.
Response from the owner · a week ago
Sam Patrick, thank you for the 5-star review! We're glad we could make your move a little easier and get the MI-BOX® delivered and picked up exactly where and when you needed it. We appreciate your business and thank you for choosing MI-BOX®! Enjoy your new home!
Victoria Hofstetter6 reviewsiTotal number of Google reviews Victoria has written across all businesses on Google Maps, not just this one.
MI-BOX is highly recommended. Price was great, delivery and pickup a breeze. Storage box was clean and had plenty of room for our needs. and Joe was wonderful!
Price assessment: Great price
Price: $1–500
Response from the owner · 2 weeks ago
Thank you so much for the great review and recommendation! We’re glad to hear everything from the pricing to the delivery and pickup process went smoothly and that the MI-BOX® worked well for your needs. It was a pleasure working with you, and we truly appreciate you choosing MI-BOX®!
Michael Rossman3 reviewsiTotal number of Google reviews Michael has written across all businesses on Google Maps, not just this one.
Joe was amazing and very responsive. He was able to accommodate our schedule very quickly and willing be flexible with initial delivery, pick-up and redelivery. Pod was clean and easily to load. Their price was also very competitive. Would happily use them again and refer them to friends and clients.
Price assessment: Reasonable price
Price: $500–1,000
Services: Moving-related storage
Response from the owner · a month ago
Michael, thank you so much for the great review! We’re glad we could accommodate your schedule and make the delivery, pickup, and redelivery process as easy and flexible as possible. We truly appreciate your business and especially your willingness to recommend MI-BOX® to your friends and clients. We’d be happy to help you again anytime!
Eric Andrews4 reviewsiTotal number of Google reviews Eric has written across all businesses on Google Maps, not just this one.
From the start of our interaction with MI-BOX, everything went extremely easily and really saved us a major headache when we needed to move a lot of things around quickly. We needed to clear out the contents of our garage so that it could be water-proofed. Joe was especially kind, helpful, and genuine. There were no surprises or delays in the delivery process and everyone at MI-BOX was extremely responsive. Our unit was delivered exactly as we requested (landed on one half of our driveway, down to the inch, so as to avoid weight placed on adjacent pavers), safely. I will absolutely be a return customer and highly recommend MI-BOX for any type of storage needs.
Price assessment: Great price
Response from the owner · a month ago
Eric, thank you so much for the kind words and 5-star review! We’re glad we could make the process easy and help take some of the stress out of your garage project. We always do our best to place our MI-BOX® containers exactly where our customers need them while protecting the surrounding property. We truly appreciate your business, your recommendation, and your trust in our team. We’ll be happy to help anytime you need us again!
Michael Barriball5 reviewsiTotal number of Google reviews Michael has written across all businesses on Google Maps, not just this one.
Great experience. Quick on time delivery, great customer service and great communication
Price assessment: Reasonable price
Price: $1–500
Services: Moving-related storage
Response from the owner · a month ago
Michael, thank you for the 5-star review! We’re glad you had a great experience with MI-BOX® and appreciated the on-time delivery and communication. Thank you for choosing us for your moving and storage needs!
James Buchler9 reviewsiTotal number of Google reviews James has written across all businesses on Google Maps, not just this one.
I highly recommend the Joliet office of MI-BOX. Working with Joe at the Joliet MI-BOX team was a pleasure from start to finish. Their pricing was competitive, but their customer service is what really sets them apart (they respond to emails quickly—imagine that these days). I had to reschedule my delivery date twice, and Joe accommodated every change smoothly and without issue.
Delivery was on time with plenty of advance notice. He arrived right on schedule and maintained clear, proactive communication throughout the entire process. He even helped me load an extremely heavy toolbox into the container before he left. If you need mobile storage in the area, I recommend the Joliet MI-BOX.
Response from the owner · a month ago
Jim, thank you so much for the great review and for choosing MI-BOX! We really appreciate you taking the time to share your experience.
We know plans can change during a move or project, so we’re always happy to be as flexible and accommodating as possible. It is a pleasure working with you, and I’m glad we could make the entire process, from scheduling to delivery as smooth as possible.
Thank you again for your business and for recommending MI-BOX. We truly appreciate it!
Daniel BrehmerLocal Guide · 32 reviewsiTotal number of Google reviews Daniel has written across all businesses on Google Maps, not just this one.
100% fantastic experience! My first time & wife's second time using mi box with no complaints! Even the driver was extremely polite and enquired about the mi box experience! Absolutely would recommend and is the best way to move! 1 box delivered and picked up/stored in June and 1 box delivered a week before moving end of August. Both were delivered to new house and able to go thru and move in with a better more controlled and much less chaotic way.
100% fantastic experience!!!!!
Thank you Mi Box!!!!!!
Price assessment: Great price
Price: $1–500
Services: Local moving, Moving-related storage, In-state moving, Service not listed
Response from the owner · a month ago
Daniel, thank you so much for the fantastic review! We’re thrilled to hear that MI-BOX helped make your move more organized, controlled, and less stressful. It’s great to hear that everything went smoothly from the deliveries and storage to getting both boxes to your new home.
We truly appreciate you choosing MI-BOX and taking the time to share your experience. Thank you again for your business and recommendation, and we hope you’re enjoying your new home!
Melissa McKirdie2 reviewsiTotal number of Google reviews Melissa has written across all businesses on Google Maps, not just this one.
We rented boxes a handful of times to move our home locally. Response time, price, size/condition of box, and customer service were excellent! Saved us thousands!
Price assessment: Great price
Price: $500–1,000
Services: Local moving
Response from the owner · 2 months ago
Melissa, thank you so much for the great review! We’re glad we could make your local move easier while helping you save some money along the way. We truly appreciate you choosing MI-BOX and wish you all the best in your new home!
Brandy Kientzel2 reviewsiTotal number of Google reviews Brandy has written across all businesses on Google Maps, not just this one.
We had an excellent experience with Mi-Box from start to finish. Joe delivered our storage container and was exceptionally professional, courteous, and accommodating. He went above and beyond to work around our schedule for the delivery and pick-up. His flexibility made the entire process stress-free.
We used a 16' Mi-Box container while cleaning out and reorganizing a packed two-car garage, and it proved to be the perfect temporary storage solution. For an entire month, it served as an extra storage closet right in our driveway, allowing us to create the workspace we needed inside the garage.
The container itself was immaculate inside, well-constructed, and provided excellent protection from the weather. We felt confident that all our belongings were secure throughout the project.
We highly recommend Mi-Box to anyone needing affordable, convenient, clean, and reliable storage. Outstanding customer service, a high-quality product, and an overall five-star experience!
Price assessment: Great price
Price: $1–500
Services: Moving-related storage
Response from the owner · 2 months ago
Brandy, thank you so much for the incredible review! We’re glad we could make the entire process easy and stress-free for you. Using a MI-BOX as an extra “storage closet” during a garage cleanout is a perfect way to create some much needed workspace without having to move everything far from home.
We truly appreciate your business and your kind words about our service and containers. Thank you for choosing MI-BOX and for recommending us!
