Security system installation service · Indianapolis, IN · reviewed since 2020
iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 59%92+54Reliability 26%81+21.1Value 15%100+15.2Craft & service penalty99−0.1Experts Score= 90Not enough data for replies to reviews; its weight is shared by the others.Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.90SCORE
AGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#23 of 44 security system installersiPosition by Experts Score among all companies we track in this category. · better than 49%
5.0★★★★★86 Google reviews · 24 photos
99%five-star reviews
5.00★last 12 monthsiAverage stars on reviews from the last 12 months only.
5%1–2★, last 20 reviewsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
Customers frequently praise the professional installation, competitive pricing, and prompt communication from the staff. Reviewers note that the team is punctual, knowledgeable, and respectful of the property during the setup process. A recurring criticism in the low-star excerpts describes the camera system's software as difficult to operate, specifically citing complex navigation for viewing previous footage on mobile devices.
Google rating: 5.0 out of 5 from 86 reviews (99% five-star).
Reviews on this page: 86 Google reviews (76 with written comments, 2 with photos).
Owner responses: the business replied to 5% of reviews.
Most recent review: March 16, 2026.
Service: Security System Installer serving Indianapolis, Indiana.
Data from Google, last updated October 29, 2026.
Score profile vs other security system installers
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: reliability.
This companySecurity System Installers median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Mia's Home Security & Automation: 92/100 on this factor. Category median: 92.A
92
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Mia's Home Security & Automation: 81/100 on this factor. Category median: 92.A
81
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Mia's Home Security & Automation: 99/100 on this factor. Category median: 98.A
99
ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Mia's Home Security & Automation: 100/100 on this factor. Category median: 100.A
100
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Mia's Home Security & Automation: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Not enough reviews for this factor yet. Category median: 45.–
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Bar = this company · dark tick = category median.
Star ratings
86 Google reviews we collected
5.0of 5
5 stars8599%
4 stars00%
3 stars00%
2 stars00%
1 star11%
Praise vs complaints
Phrases our text analysis found in 76 written reviews
98%praise
Praise17698%
Complaints42%
Topic share
How often each topic comes up in the written reviews
7topics
Staff & attitude3821%
Would recommend3721%
Quality & results3519%
Speed & response2614%
Price & value2313%
Communication179%
Honesty & trust42%
What customers talk about
We read 76 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“The technicians were knowledgeable and professional, taking the time to ensure everything was set up perfectly.”
“If you're looking for a reliable, affordable, and trustworthy home security solution, look no further than Mia's!”
“Jordan genuinely care about his customers and prioritize delivering exceptional service.”
“Camera system is horrible, very difficult to operate when needing to look at previous footage from main system.”
“**Installation:** The installation process was seamless and efficient.”
“**Pricing:** One of the standout features of Mia's is their competitive pricing.”
“They walked me through the system's features, making it easy to understand and use.”
“Their transparent pricing structure made the decision-making process easy and stress-free.”
People customers mention
Jordan10 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Recent reviews
DDonuts4 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 9 months ago★★★★★
The install was fast and very clean, the. Camera placement and quality are a Night and Day difference from the other system. I would highly recommend them to anyone. 5 stars.
Great price
BBriana4 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★
Customer service and support are top notch. We had many questions and Jordan was very quick to respond and help us. His team are professional and friendly. Would recommend to anyone considering home security!
Great price
TThomasLocal Guide · 30 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★
We love working with Jordan. His installs are the most professional looking installs I've ever seen.
TTrenton2 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 years ago★★★★★
The best company in the world to work with!!! The installation was quick and smooth. They were so professional!!!
TTanessa1 reviewiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 years ago★★★★★
Jordan and his company did a amazing job on our installation!! They explained everything to us. The system is so easy to use. They have responded to any of our questions or concerns in a timely manner! It has been an amazing experience all around! Would recommend them to anyone!
LLindsay5 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 years ago★★★★★
Jordan and his team at Mia’s Home Security did an amazing job on our high tech security system. I highly recommend them and will definitely be doing business with them in the future!!
I have had the pleasure of working with Mia's Home Security, on several occasions to include my church, a Condo community and my personal home and I cannot recommend them highly enough. From start to finish, the experience was outstanding.
**Pricing:** One of the standout features of Mia's is their competitive pricing. They offer various packages to suit different budgets without compromising on quality. Their transparent pricing structure made the decision-making process easy and stress-free.
**Safety:** I feel safer than ever since installing Mia's security system. The comprehensive features they provide, including 24/7 monitoring and advanced technology, give me peace of mind knowing that my home and loved ones are protected.
**Installation:** The installation process was seamless and efficient. The technicians were knowledgeable and professional, taking the time to ensure everything was set up perfectly. They walked me through the system's features, making it easy to understand and use.
**Integrity:** What truly sets Mia's apart is their integrity. Jordan genuinely care about his customers and prioritize delivering exceptional service. They followed up after installation to ensure everything was functioning to my satisfaction, which speaks volumes about their commitment to customer care.
Overall, Mia's Home Security exceeded my expectations on every front. If you're looking for a reliable, affordable, and trustworthy home security solution, look no further than Mia's!
Response from the owner · 7 months ago
Thank you!
D
Donuts 14 reviewsiTotal number of Google reviews Donuts has written across all businesses on Google Maps, not just this one.
The install was fast and very clean, the. Camera placement and quality are a Night and Day difference from the other system. I would highly recommend them to anyone. 5 stars.
Price assessment: Great price
B
Briana Charles4 reviewsiTotal number of Google reviews Briana has written across all businesses on Google Maps, not just this one.
Customer service and support are top notch. We had many questions and Jordan was very quick to respond and help us. His team are professional and friendly. Would recommend to anyone considering home security!
Price assessment: Great price
T
Thomas and Cassandra JeffriesLocal Guide · 30 reviewsiTotal number of Google reviews Thomas has written across all businesses on Google Maps, not just this one.
Jordan and his company did a amazing job on our installation!! They explained everything to us. The system is so easy to use. They have responded to any of our questions or concerns in a timely manner! It has been an amazing experience all around! Would recommend them to anyone!
L
Latorious Wilkes7 reviewsiTotal number of Google reviews Latorious has written across all businesses on Google Maps, not just this one.
Camera system is horrible, very difficult to operate when needing to look at previous footage from main system. When operating from phone you have to go through multiple selections just to view anything. If your looking for something simple and gets the job done I would NOT use this company!!!
Your company did install my camera system. I was serviced and have been talking to the OWNER (Jordan) I have receipts and proof that I have been communicating with Jordan I will gladly post them as well!!!!
There was no side job ever discussed, I wanted six cameras instead of 8. I told no lies my experience has been horrible with using your camera system and I told you that more than once. It's clear you told lies, you said your company never did any work for me that's untrue. (Messages shows). Please get legal involved just as well as you got money to pay legal fees (as you stated in message posted) I do as well!!!!! Good Luck
Response from the owner · 2 years ago
We apologize for any inconvenience that our equipment may have caused you. It is always our goal to help everyone understand how the system works. It can definitely be difficult to first time users. We apologize that we did not do an adequate enough job to train you on the system. We would be more than happy to switch it out with a different system that is to you're liking. We also would be more than happy to come to the location and helped you with any questions that you would have about the system. We are truly sorry that this caused you in inconvenience. We are willing to fix this situation in any way that is needed. We appreciate your time, and apologize once again for any issues that may have been caused.
B
Barb Kindred6 reviewsiTotal number of Google reviews Barb has written across all businesses on Google Maps, not just this one.
I spent quite a bit of time researching options for home security. From do it yourself (Ring, Simplisafe etc) to hiring a professional. I had multiple quotes and ending up going with Mia's and I'm glad I did. Jordan and team were very professional and easy to work with. Since this is my first system, I had many questions and concerns and Jordan was always available. A few months after installation, I decided I wanted to add a few more cameras outside and I could not be happier with the result. Jordan had to come back out several times to get my trip zones set up exactly where I wanted them to be and I really appreciated this. Having never owned a home security system before now, I had no idea there might be some tweaking that needed to occur with the trip zones and Jordan never made me feel I was that "needy" customer when changing the trip zones. Jordan and crew (Jake and Jordan) have been professional, respectful and always available to answer questions. If you need a home security system, make sure you contact Mia's Home Security!
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Lindsay Graham5 reviewsiTotal number of Google reviews Lindsay has written across all businesses on Google Maps, not just this one.
Jordan and his team at Mia’s Home Security did an amazing job on our high tech security system. I highly recommend them and will definitely be doing business with them in the future!!
