Experts Reviews · Company report
Michael & Company Auto Body And Auto Repair Shop in San Jose, Ca. logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%78+42.5Reliability 24%75+18.2Value 14%95+13.4Replies to reviews 7%99+7Craft & service penalty95−0.5Experts Score= 81Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.81SCORE

Michael & Company Auto Body And Auto Repair Shop in San Jose, Ca.

San Jose, CA · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #326Position by Experts Score among all companies we track in this category. of 482 auto repair shops · 4.8★ from 538 Google reviews

Report card

Percentile vs other auto repair shops (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and replies to reviews; weakest: reliability.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Michael & Company Auto Body And Auto Repair Shop in San Jose, Ca. is better than 78% of auto repair shops.B
78
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Michael & Company Auto Body And Auto Repair Shop in San Jose, Ca. is better than 75% of auto repair shops.B
75
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Michael & Company Auto Body And Auto Repair Shop in San Jose, Ca. is better than 95% of auto repair shops.A
95
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Michael & Company Auto Body And Auto Repair Shop in San Jose, Ca. is better than 95% of auto repair shops.A
95
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Michael & Company Auto Body And Auto Repair Shop in San Jose, Ca. is better than 100% of auto repair shops.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Michael & Company Auto Body And Auto Repair Shop in San Jose, Ca. is better than 99% of auto repair shops.A
99

Reviews for your job

Customers hired Michael & Company Auto Body And Auto Repair Shop in San Jose, Ca. for 8 kinds of job.

Michael & Company Auto Body And Auto Repair Shop in San Jose, Ca. for engine repair

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.18
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).5.00
Usually paidThe price range customers picked most often for this job.—
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 83/100.How Job match is calculatedBuilt only from reviews Google tagged “Engine repair”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#48 / 236
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.100%

All 18 Google reviews tagged “Engine repair”

Jimmy1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

Staff is very courteous. Diagnostics and repair were professionally done.

Reasonable priceGeneral repairs & maintenanceAuto engine diagnosticEngine repair
Jennifer12 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a month ago★★★★★

We own several vehicles new and old - thank goodness for Michael and Company!

Reasonable priceA/C installation & repairAir & cabin filter replacementAuto glass repair
Josh8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Couldn't recommend the team more! Honest and great work. Kay is a pleasure to deal with!! A+

Great priceGeneral repairs & maintenanceAuto engine diagnosticEngine repair
jay1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 years ago★★★★★

AN EXCELLENT OUTFIT. THANKU!!

ElectricalAuto engine diagnosticEngine repair
RonnLocal Guide · 25 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Very friendly, was up front with my previous I bl d ms and repairs were done in a timely manner.

Engine repair
Aemal4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Helped me get my starter replaced.

Engine repair
juanLocal Guide · 28 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 4 years ago★★★★★

Great trusting service, very friendly service, I will use them again and again !!

Engine repairGeneral repairs & maintenanceAuto engine tuning
Bob2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Service was great, they communicated well and got me back on the road quickly. A great place to have repairs done.

Engine repairTransmission
NathanielLocal Guide · 3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

I've been bringing my cars here all of my adult life. I got it from my dad who brought our family cars here when I was a teenager. They are legitimately nice people. They always do what they can to keep the price down, and when I'm struggling they'll break down what needs to be done right now and what can wait.…

Engine repairGeneral repairs & maintenance
AndrewLocal Guide · 34 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 5 years ago★★★★★

Recently purchased a restomod (restored and modified) 1930 Chevrolet Universal Club Sedan. It has a 1984 engine under the hood - and because of this none of my usual mechanics were willing to touch it. Michael & Company was willing to give it a go, and were able to identify and remedy all of my unique car's urgent…

ElectricalEngine repairGeneral repairs & maintenance
Jim4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Been going there for years, great service, friendly, courteous staff

Engine repair
Tim9 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Excellent job in breaking down exactly what was wrong with my vehicle. They took the time and kept me updated throughout the process. They will not give up until they got it right. Job well done!

Engine repair+ Punctuality+ Quality+ Professionalism
Greg6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 years ago★★★★★

I have been using Michael & Company for about 30 years. They have done just about everything for me on my fleet of vehicles. Always professional and helpful. I have referred alot of people over the years and will continue to do so.

BatteryBody & TrimBrakes+ Punctuality+ Quality+ Professionalism
Kaitlyn4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 years ago★★★★★

My family has been coming to Michael and Co. for years. We find them to be professional and trustworthy. My most recent experience was improved by an online/texting system that made it easy to communicate and view my invoice.

Engine repairGeneral repairs & maintenanceTires+ Punctuality+ Quality+ Professionalism
Ray5 years ago★★★★★

Rating only, no written review.

Body & TrimBrake service & repairAir conditioning+ Professionalism
Ron5 years ago★★★★★

Rating only, no written review.

Engine repair+ Punctuality+ Professionalism+ Value
Kurt4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Rating only, no written review.

Auto engine diagnosticElectrical repairEngine repair+ Punctuality+ Quality+ Professionalism
Fran4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 6 years ago★★★★★

Rating only, no written review.

Engine repair

Price

Not enough reviews with a price yet.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 18%Reasonable 70%Overpriced 5%Not sure 7%

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