Analyzing 8,054,6608.1M ReviewsFor 22,84422.8K Experts
Customers frequently praise the shop for honest communication, fair pricing, and quick turnaround times for mechanical repairs and body work. The owner actively responds to the majority of feedback, highlighting a commitment to customer service. However, some lower-rated reviews criticize the business for high diagnostic costs, unexpected price increases, and instances where repairs were delayed or incomplete.
Data from Google, last updated November 3, 2026.
Score per factor (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and replies to reviews; weakest: reliability.
Bar = this company · dark tick = category median.
538 Google reviews we collected
Phrases our text analysis found in 349 written reviews
Price verdicts customers left with their Google review
How often each topic comes up in the written reviews
We read 349 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“The staff was friendly and welcoming and I have no reservations about getting my car back on the road securely and fully operational.”
“Michael & Company do quality work at a very reasonable price.”
“They LIED my mirror was damaged to avoid a warranty repair!”
“Got an oil change and it was priced very fair in comparison to other places (Mercedes Benz, full synthetic 8qts).”
“Based on my experience this is a 0/5 rating for being overpriced, unable to diagnose properly and giving me a list of recommendations neither of which…”
“Philip processed my order in my car was back in my possession within 24 hours.”
“There's nothing they can't repair and are up front and direct so you don't have to worry.”
“DISHONEST business!”
“They are my new go-to for auto body repair and any mechanical car issues.”
“I would not recommend this shop if you expect quality workmanship or respect for your time.”
“Brian was excellent, kept me informed, offered expert advice and options.”
praise complaint · found by our text analysis, Google review wording unchanged.
Customers hired Michael & Company Auto Body And Auto Repair Shop in San Jose, Ca. for 8 kinds of job. Pick one to see what they paid and said.
Amazing shop. Some of the best work around the Bay Area. Will always take my cars to this place. If you like your car they will take care of it like one of their own.
I've been going to Michael and company for years for all my mechanical needs. Mostly in emergencies when my 2008 Prius broke down unexpectedly. Philip processed my order in my car was back in my possession within 24 hours. I've had terrible experiences with other yards where arrogance and disrespect awaited me not…
Michael & Company do quality work at a very reasonable price. They are exceptionally honest and don’t nickel and dime like many other places. My wife and I are very happy to have discovered them.
They did diagnosed and fixed my vehicles wiring issue, regarding a dual battery set up. Bill is straight to the point about the estimate of labor and parts. Definitely going back there for my next project, which is adding a solar panel to my battery set up.
Overall good service. Only issue is the truck was there from 8am to 630pm & they couldn't replace the drag link. I have to schedule another whole day again next week to have that part replaced.
I've been going to Michael and Co for years and have always been pleased with the service and the wonderful staff. I have sent a good number of my family and friends over the years, to have their cars serviced here. Always highly recommend.
| Job | Reviews | Category typical |
|---|---|---|
| General repairs & maintenance | 60 | — |
| Oil change | 53 | — |
| Wheel alignment | 26 | — |
| Tires | 23 | — |
| Brakes | 21 | — |
| Auto engine diagnostic | 20 | — |
| Engine repair | 18 | — |
| Body & Trim | 17 | — |
4.8 ★★★★★ 538 reviews on Google · rating breakdown
Reviews from Google, shown as published (original wording, unedited).
Amazing shop. Some of the best work around the Bay Area. Will always take my cars to this place. If you like your car they will take care of it like one of their own.
I've been going to Michael and company for years for all my mechanical needs. Mostly in emergencies when my 2008 Prius broke down unexpectedly. Philip processed my order in my car was back in my possession within 24 hours. I've had terrible experiences with other yards where arrogance and disrespect awaited me not so at this well located Auto service. There's nothing they can't repair and are up front and direct so you don't have to worry. The staff was friendly and welcoming and I have no reservations about getting my car back on the road securely and fully operational. The faulty water pump shorted out my entire instrumentation array and left the car powerless. I noticed other pierces present when I dropped off my car for repairs which was comforting. They know all about hybrids.
Thank you so much for your kind words and for being a loyal customer over the years! We're thrilled to hear that Philip and our team were able to get your Prius back on the road quickly and that you felt comfortable and respected throughout the process. Your trust means a lot to us, and we look forward to continuing to provide top-notch service for all your auto repair needs!
Michael & Company do quality work at a very reasonable price. They are exceptionally honest and don’t nickel and dime like many other places. My wife and I are very happy to have discovered them.
Thank you, James, for the great review! We appreciate your kind words and positive feedback :)
Exceptional service, all staff very friendly and helpful. 10/10 reccomend! 💯
Thank you so much for your kind words, Elizabeth! We're happy to hear that you had an exceptional experience with our team at Michael & Company Auto Body and Auto Repair. Your recommendation means the world to us, and we are always happy to help whenever you need us again in the future!
Staff is very courteous. Diagnostics and repair were professionally done.
Hi Jimmy, Thank you for your kind words! We're happy to hear that you had a positive experience with our team and that our diagnostics and repairs met your expectations. We are here to help whenever you need us!
They did diagnosed and fixed my vehicles wiring issue, regarding a dual battery set up. Bill is straight to the point about the estimate of labor and parts. Definitely going back there for my next project, which is adding a solar panel to my battery set up.
Hi Arthur, Thank you for your kind words! We're glad we could help with your vehicle's wiring issue and appreciate your trust in us for future projects!
We own several vehicles new and old - thank goodness for Michael and Company!
Thank you, Jennifer, for the great review and trust in our auto repair shop. We appreciate you!
Our go-to in San Jose for any mechanic needs.
Thank you so much for your kind words, Steve! We're honored to be your go-to choice for auto repair in San Jose. Our team is dedicated to providing top-notch service, and we look forward to helping you with all your future mechanic needs!
Overall good service. Only issue is the truck was there from 8am to 630pm & they couldn't replace the drag link. I have to schedule another whole day again next week to have that part replaced.
Thank you, Mitchell! We appreciate you!
I've been going to Michael and Co for years and have always been pleased with the service and the wonderful staff. I have sent a good number of my family and friends over the years, to have their cars serviced here. Always highly recommend.
Thank you for the 5-star rating! We appreciate your trust and confidence in our team.
Michael & Company Auto Body And Auto Repair Shop in San Jose, Ca. on Google Maps →
Analyzing 8,054,6608.1M ReviewsFor 22,84422.8K Experts
