Experts Reviews · Company report
Michael & Company Auto Body And Auto Repair Shop in San Jose, Ca. logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%78+42.5Reliability 24%75+18.2Value 14%95+13.4Replies to reviews 7%99+7Craft & service penalty95−0.5Experts Score= 81Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.81SCORE

Michael & Company Auto Body And Auto Repair Shop in San Jose, Ca.

San Jose, CA · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #326Position by Experts Score among all companies we track in this category. of 482 auto repair shops · 4.8★ from 538 Google reviews

Report card

Percentile vs other auto repair shops (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and replies to reviews; weakest: reliability.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Michael & Company Auto Body And Auto Repair Shop in San Jose, Ca. is better than 78% of auto repair shops.B
78
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Michael & Company Auto Body And Auto Repair Shop in San Jose, Ca. is better than 75% of auto repair shops.B
75
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Michael & Company Auto Body And Auto Repair Shop in San Jose, Ca. is better than 95% of auto repair shops.A
95
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Michael & Company Auto Body And Auto Repair Shop in San Jose, Ca. is better than 95% of auto repair shops.A
95
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Michael & Company Auto Body And Auto Repair Shop in San Jose, Ca. is better than 100% of auto repair shops.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Michael & Company Auto Body And Auto Repair Shop in San Jose, Ca. is better than 99% of auto repair shops.A
99

Reviews for your job

Customers hired Michael & Company Auto Body And Auto Repair Shop in San Jose, Ca. for 8 kinds of job.

Michael & Company Auto Body And Auto Repair Shop in San Jose, Ca. for general repairs & maintenance

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.60
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).5.00
Usually paidThe price range customers picked most often for this job.—
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 87/100.How Job match is calculatedBuilt only from reviews Google tagged “General repairs & maintenance”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#39 / 307
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.100%

All 60 Google reviews tagged “General repairs & maintenance” · showing 20

duPreezLocal Guide · 18 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★★

I've been going to Michael and company for years for all my mechanical needs. Mostly in emergencies when my 2008 Prius broke down unexpectedly. Philip processed my order in my car was back in my possession within 24 hours. I've had terrible experiences with other yards where arrogance and disrespect awaited me not…

Electrical repairExhaustGeneral repairs & maintenance
JamesLocal Guide · 25 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a week ago★★★★★

Michael & Company do quality work at a very reasonable price. They are exceptionally honest and don’t nickel and dime like many other places. My wife and I are very happy to have discovered them.

Reasonable priceGeneral repairs & maintenanceTire rotationsVehicle Inspection
Jimmy1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

Staff is very courteous. Diagnostics and repair were professionally done.

Reasonable priceGeneral repairs & maintenanceAuto engine diagnosticEngine repair
Jennifer12 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a month ago★★★★★

We own several vehicles new and old - thank goodness for Michael and Company!

Reasonable priceA/C installation & repairAir & cabin filter replacementAuto glass repair
Steve9 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

Our go-to in San Jose for any mechanic needs.

General repairs & maintenance
tony1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 months ago★★★★★

I've been going to Michael and Co for years and have always been pleased with the service and the wonderful staff. I have sent a good number of my family and friends over the years, to have their cars serviced here. Always highly recommend.

Great priceGeneral repairs & maintenance
Danny6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★

Really appreciated how helpful and supportive they were in dealing with both the rental company and insurance company during repairs.

Reasonable priceAuto body & trim repairPaintingGeneral repairs & maintenance
DavidLocal Guide · 15 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 4 months ago★★★★★

Easy to get appt. Prompt service. They assess problem but don't overtreat or increase repair costs. Hourly rate high but comparable. have used Michael & Co for over a decade. Always excellent service and fair pricing. Most recently (Jan 2023) the service agent Brian helped me arrange the service. Brian was…

General repairs & maintenance
Jennifer3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 7 months ago★★★★★

Friendly and helpful staff. They are my new go-to for auto body repair and any mechanical car issues. They’re a family owned business, and they look out for their customers. I completely trust them and their service!

Auto body & trim repairGeneral repairs & maintenanceBody & Trim
Beth11 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 9 months ago★★★★★

Very welcoming. Great communication throughout the repair process. Fair pricing.

Reasonable priceGeneral repairs & maintenanceAuto engine tuningBrakes
Adryan2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 9 months ago★★★★★

James was very helpful in getting my car fixed as well as communicating every detail throughout the entire process. Price was fairly explained. I would highly recommend this place for your maintenance and auto repairs

Reasonable priceAuto engine diagnosticGeneral repairs & maintenanceOil change
Lorraine3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 10 months ago★★★★★

What brought me to the shop initially was the need to have my steering column rebuilt after an attempted theft. Parts were scarce, so it took awhile to get it back, but that's an issue all shops were dealing with. Since they do body work, I asked them to also repair my front bumper, which had suffered damage from…

Auto body & trim repairAuto maintenanceElectrical repair
Patrick6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a year ago★★★★★

I've been going to Michael and Company for many years, even before the founding owner Mike Lamantia started the current company. Over the years they have maintained several of my cars and my GMC pickup. In addition to general auto repair and maintenance, I had their body shop repaint a classic BMW 6-Series. The…

Reasonable priceAuto glass repairBatteryBody & Trim+ Punctuality+ Quality+ Professionalism
Josh8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Couldn't recommend the team more! Honest and great work. Kay is a pleasure to deal with!! A+

Great priceGeneral repairs & maintenanceAuto engine diagnosticEngine repair
ChristineLocal Guide · 21 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

We are really pleased with the excellent service, thorough inspection and reasonable rates Michael &Company offers. We have had our cars serviced here for 16 years and we highly recommend them for car maintenance and auto body work! They are exceptional.

Reasonable priceAir & cabin filter replacementGeneral repairs & maintenanceA/C installation & repair
Rita3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Always reliable and quality service.

General repairs & maintenanceOil changeTire rotations
Carolyn8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Clear and timely repair cost. Car repair done as promised and has a relationship with Enterprise Car Rental.

General repairs & maintenance
Turtle2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Friendly and courteous

General repairs & maintenanceVehicle safety inspection
Lofiee7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Great experience with service! Thank you! Professional and done very quickly. Thank you.

BrakesGeneral repairs & maintenanceWiper blade installation
juanLocal Guide · 28 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 4 years ago★★★★★

Great trusting service, very friendly service, I will use them again and again !!

Engine repairGeneral repairs & maintenanceAuto engine tuning

Show more general repairs & maintenance reviews (40 more) →

Price

Not enough reviews with a price yet.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 18%Reasonable 70%Overpriced 5%Not sure 7%

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