Experts Reviews · Company report
Michael & Company Auto Body And Auto Repair Shop in San Jose, Ca. logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%78+42.5Reliability 24%75+18.2Value 14%95+13.4Replies to reviews 7%99+7Craft & service penalty95−0.5Experts Score= 81Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.81SCORE

Michael & Company Auto Body And Auto Repair Shop in San Jose, Ca.

San Jose, CA · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #326Position by Experts Score among all companies we track in this category. of 482 auto repair shops · 4.8★ from 538 Google reviews

Report card

Percentile vs other auto repair shops (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and replies to reviews; weakest: reliability.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Michael & Company Auto Body And Auto Repair Shop in San Jose, Ca. is better than 78% of auto repair shops.B
78
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Michael & Company Auto Body And Auto Repair Shop in San Jose, Ca. is better than 75% of auto repair shops.B
75
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Michael & Company Auto Body And Auto Repair Shop in San Jose, Ca. is better than 95% of auto repair shops.A
95
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Michael & Company Auto Body And Auto Repair Shop in San Jose, Ca. is better than 95% of auto repair shops.A
95
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Michael & Company Auto Body And Auto Repair Shop in San Jose, Ca. is better than 100% of auto repair shops.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Michael & Company Auto Body And Auto Repair Shop in San Jose, Ca. is better than 99% of auto repair shops.A
99

Reviews for your job

Customers hired Michael & Company Auto Body And Auto Repair Shop in San Jose, Ca. for 8 kinds of job.

Michael & Company Auto Body And Auto Repair Shop in San Jose, Ca. for general repairs & maintenance

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.60
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).5.00
Usually paidThe price range customers picked most often for this job.—
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 87/100.How Job match is calculatedBuilt only from reviews Google tagged “General repairs & maintenance”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#39 / 307
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.100%

All 60 Google reviews tagged “General repairs & maintenance” · showing 40

duPreezLocal Guide · 18 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★★

I've been going to Michael and company for years for all my mechanical needs. Mostly in emergencies when my 2008 Prius broke down unexpectedly. Philip processed my order in my car was back in my possession within 24 hours. I've had terrible experiences with other yards where arrogance and disrespect awaited me not…

Electrical repairExhaustGeneral repairs & maintenance
JamesLocal Guide · 25 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a week ago★★★★★

Michael & Company do quality work at a very reasonable price. They are exceptionally honest and don’t nickel and dime like many other places. My wife and I are very happy to have discovered them.

Reasonable priceGeneral repairs & maintenanceTire rotationsVehicle Inspection
Jimmy1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

Staff is very courteous. Diagnostics and repair were professionally done.

Reasonable priceGeneral repairs & maintenanceAuto engine diagnosticEngine repair
Jennifer12 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a month ago★★★★★

We own several vehicles new and old - thank goodness for Michael and Company!

Reasonable priceA/C installation & repairAir & cabin filter replacementAuto glass repair
Steve9 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

Our go-to in San Jose for any mechanic needs.

General repairs & maintenance
tony1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 months ago★★★★★

I've been going to Michael and Co for years and have always been pleased with the service and the wonderful staff. I have sent a good number of my family and friends over the years, to have their cars serviced here. Always highly recommend.

Great priceGeneral repairs & maintenance
Danny6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★

Really appreciated how helpful and supportive they were in dealing with both the rental company and insurance company during repairs.

Reasonable priceAuto body & trim repairPaintingGeneral repairs & maintenance
DavidLocal Guide · 15 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 4 months ago★★★★★

Easy to get appt. Prompt service. They assess problem but don't overtreat or increase repair costs. Hourly rate high but comparable. have used Michael & Co for over a decade. Always excellent service and fair pricing. Most recently (Jan 2023) the service agent Brian helped me arrange the service. Brian was…

General repairs & maintenance
Jennifer3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 7 months ago★★★★★

Friendly and helpful staff. They are my new go-to for auto body repair and any mechanical car issues. They’re a family owned business, and they look out for their customers. I completely trust them and their service!

Auto body & trim repairGeneral repairs & maintenanceBody & Trim
Beth11 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 9 months ago★★★★★

Very welcoming. Great communication throughout the repair process. Fair pricing.

Reasonable priceGeneral repairs & maintenanceAuto engine tuningBrakes
Adryan2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 9 months ago★★★★★

James was very helpful in getting my car fixed as well as communicating every detail throughout the entire process. Price was fairly explained. I would highly recommend this place for your maintenance and auto repairs

Reasonable priceAuto engine diagnosticGeneral repairs & maintenanceOil change
Lorraine3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 10 months ago★★★★★

What brought me to the shop initially was the need to have my steering column rebuilt after an attempted theft. Parts were scarce, so it took awhile to get it back, but that's an issue all shops were dealing with. Since they do body work, I asked them to also repair my front bumper, which had suffered damage from…

Auto body & trim repairAuto maintenanceElectrical repair
Patrick6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a year ago★★★★★

I've been going to Michael and Company for many years, even before the founding owner Mike Lamantia started the current company. Over the years they have maintained several of my cars and my GMC pickup. In addition to general auto repair and maintenance, I had their body shop repaint a classic BMW 6-Series. The…

Reasonable priceAuto glass repairBatteryBody & Trim+ Punctuality+ Quality+ Professionalism
Josh8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Couldn't recommend the team more! Honest and great work. Kay is a pleasure to deal with!! A+

Great priceGeneral repairs & maintenanceAuto engine diagnosticEngine repair
ChristineLocal Guide · 21 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

We are really pleased with the excellent service, thorough inspection and reasonable rates Michael &Company offers. We have had our cars serviced here for 16 years and we highly recommend them for car maintenance and auto body work! They are exceptional.

Reasonable priceAir & cabin filter replacementGeneral repairs & maintenanceA/C installation & repair
Rita3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Always reliable and quality service.

General repairs & maintenanceOil changeTire rotations
Carolyn8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Clear and timely repair cost. Car repair done as promised and has a relationship with Enterprise Car Rental.

General repairs & maintenance
Turtle2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Friendly and courteous

General repairs & maintenanceVehicle safety inspection
Lofiee7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Great experience with service! Thank you! Professional and done very quickly. Thank you.

BrakesGeneral repairs & maintenanceWiper blade installation
juanLocal Guide · 28 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 4 years ago★★★★★

Great trusting service, very friendly service, I will use them again and again !!

Engine repairGeneral repairs & maintenanceAuto engine tuning
John5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

I’m really picky with who performs work on my vehicles. If I can’t do it myself , Michael and Company performs the work. Chris in Service is exceptional along with all the office staff and the mechanics are experienced , trained and trust worthy. I would strongly recommend using Michael and Company for your next…

Brake service & repairGeneral repairs & maintenanceWheel alignment
NathanielLocal Guide · 3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

I've been bringing my cars here all of my adult life. I got it from my dad who brought our family cars here when I was a teenager. They are legitimately nice people. They always do what they can to keep the price down, and when I'm struggling they'll break down what needs to be done right now and what can wait.…

Engine repairGeneral repairs & maintenance
AndrewLocal Guide · 34 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 5 years ago★★★★★

Recently purchased a restomod (restored and modified) 1930 Chevrolet Universal Club Sedan. It has a 1984 engine under the hood - and because of this none of my usual mechanics were willing to touch it. Michael & Company was willing to give it a go, and were able to identify and remedy all of my unique car's urgent…

ElectricalEngine repairGeneral repairs & maintenance
Bob1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

We where very satisfied with their repair of our vehicle after a major accident.

General repairs & maintenance+ Punctuality+ Quality+ Professionalism
Libre1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Hands down they are on a top level. Went threw 4 axles before giving them a call. Fixed it with no issue and even checked my car for free when i brought it back months later..A 1 service indeed! ..

General repairs & maintenance+ Professionalism
JaneLocal Guide · 19 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 5 years ago★★★★★

They took care of my CRV for 15 years (before it was stolen with 260k miles), now with my 2015 Pilot. Won't take it anywhere else.

General repairs & maintenanceOil change
Dianne2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

I have used Michael and Company for many years, and I have never been disappointed. The employees are kind, friendly, and professional. They go out of their way to ensure that your auto repair experience is excellent. I've had my windshield repaired, yearly maintenance work, as well as bodywork from an accident, and…

Auto glass repairBody & TrimBrakes
Thurber3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 5 years ago★★★★★

I rely on their expert advice to keep my now 15-yr-old car running. I've been coming to Michael & Company for maintenance and repairs to my Mazda 5 since ~2009.

BatteryBrakesGeneral repairs & maintenance
AnaisLocal Guide · 15 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Great service! Chris is a wonderful representative to work with. Clear and thorough communication from him about my car problem. Don’t live in the area, but will definitely return if I (God forbid) break down in San Jose again!

General repairs & maintenance+ Quality
Kerry6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Hands down the best service I’ve ever experienced at a mechanic. I loved the full check over of my vehicle. And everyone I spoke with was so nice. I had a previous quote of $5000 and then I took my car for a second opinion. And I’m so glad I did! Not only was the other mechanic wrong about what was going on with my…

General repairs & maintenance+ Punctuality+ Quality+ Professionalism
Patricia2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Always timely, reliable service and clear, honest communication. I have taken all of our cars, from old beaters to new cars under warranty, to Michael & Company for over 30 years. They have consistently delivered value and excellence.

Auto engine diagnosticGeneral repairs & maintenance+ Punctuality+ Quality+ Professionalism
Trevor6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

This was my first time working with the folks over at Michael & Co. after someone tried to steal my vehicle and left a ton of damage. I received timely and regular updates on the status of my vehicle as the repairs were being made, everyone I spoke with was courteous and very helpful, and I received my truck back…

BatteryBody & TrimGeneral repairs & maintenance+ Punctuality+ Quality+ Professionalism
Daryl1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 years ago★★★★★

Good Shop. Good experience with Chris. Highly recommend this business!

A/C installation & repairGeneral repairs & maintenance+ Professionalism
Joan3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 years ago★★★★★

I've been going to Michael's through 5 cars and 22 years. They are unequaled for service, quality, and price.

BatteryGeneral repairs & maintenanceSteering & suspension repair+ Quality+ Professionalism+ Value
Greg6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 years ago★★★★★

I have been using Michael & Company for about 30 years. They have done just about everything for me on my fleet of vehicles. Always professional and helpful. I have referred alot of people over the years and will continue to do so.

BatteryBody & TrimBrakes+ Punctuality+ Quality+ Professionalism
Kaitlyn4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 years ago★★★★★

My family has been coming to Michael and Co. for years. We find them to be professional and trustworthy. My most recent experience was improved by an online/texting system that made it easy to communicate and view my invoice.

Engine repairGeneral repairs & maintenanceTires+ Punctuality+ Quality+ Professionalism
William1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 6 years ago★★★★★

I've been using Michael & Co. for all my family's auto maintenance and repair needs since 1985, from my 1985 Toyota Corolla through my wife's 2018 Toyota Corolla and all in between. They are responsive to my needs, practical, have very qualified workmen, and simply do the right jobs well at a reasonable cost. Plus,…

General repairs & maintenanceOil changeTires
Lynn1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 years ago★★★★★

Awesome service. I have been taking my vehicles here for 20+ years and will not go anywhere else. This is an EXCELLENT and very trustworthy shop. Very skilled mechanics. Very nice, helpful staff. My vehicles have been maintained in perfect order for years, and what few repairs I’ve needed have been very clearly…

Air & cabin filter replacementAuto glass repairBattery+ Punctuality+ Quality+ Professionalism
Steve1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 years ago★★★★★

I’ve had my cars serviced at Michael & Co. for 35 years. I trust them completely and rely on them to do excellent work. I recommend them enthusiastically and without any reservation.

Air & cabin filter replacementBody & TrimBrakes+ Punctuality+ Quality+ Professionalism
STEWARTa month ago★★★★★

Rating only, no written review.

Reasonable priceGeneral repairs & maintenance

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Price

Not enough reviews with a price yet.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 18%Reasonable 70%Overpriced 5%Not sure 7%

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