Analyzing 8,065,3418.1M ReviewsFor 22,86822.9K Experts

Experts Reviews · Company report
Michael & Company Auto Body And Auto Repair Shop in San Jose, Ca. logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%78+42.5Reliability 24%75+18.2Value 14%95+13.4Replies to reviews 7%99+7Craft & service penalty95−0.5Experts Score= 81Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.81SCORE

Michael & Company Auto Body And Auto Repair Shop in San Jose, Ca.

San Jose, CA · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #326Position by Experts Score among all companies we track in this category. of 482 auto repair shops · 4.8★ from 538 Google reviews

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Report card

Percentile vs other auto repair shops (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and replies to reviews; weakest: reliability.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Michael & Company Auto Body And Auto Repair Shop in San Jose, Ca. is better than 78% of auto repair shops.B
78
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Michael & Company Auto Body And Auto Repair Shop in San Jose, Ca. is better than 75% of auto repair shops.B
75
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Michael & Company Auto Body And Auto Repair Shop in San Jose, Ca. is better than 95% of auto repair shops.A
95
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Michael & Company Auto Body And Auto Repair Shop in San Jose, Ca. is better than 95% of auto repair shops.A
95
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Michael & Company Auto Body And Auto Repair Shop in San Jose, Ca. is better than 100% of auto repair shops.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Michael & Company Auto Body And Auto Repair Shop in San Jose, Ca. is better than 99% of auto repair shops.A
99

Reviews for your job

Customers hired Michael & Company Auto Body And Auto Repair Shop in San Jose, Ca. for 8 kinds of job.

Michael & Company Auto Body And Auto Repair Shop in San Jose, Ca. for steering & suspension repair

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.15
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).5.00
Usually paidThe price range customers picked most often for this job.—
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 83/100.How Job match is calculatedBuilt only from reviews Google tagged “Steering & suspension repair”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#70 / 288
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.100%

All 15 Google reviews tagged “Steering & suspension repair”

Jennifer12 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a month ago★★★★★

We own several vehicles new and old - thank goodness for Michael and Company!

Reasonable priceA/C installation & repairAir & cabin filter replacementAuto glass repair
Patrick6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a year ago★★★★★

I've been going to Michael and Company for many years, even before the founding owner Mike Lamantia started the current company. Over the years they have maintained several of my cars and my GMC pickup. In addition to general auto repair and maintenance, I had their body shop repaint a classic BMW 6-Series. The…

Reasonable priceAuto glass repairBatteryBody & Trim+ Punctuality+ Quality+ Professionalism
Nancy3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

I asked a trusted contractor for a recommendation for car repair. He takes his vehicles to Michael and Co. I took my car in with some safety concerns, and I am so glad I did! Very pleased with the results. I have found a car repair place that I can trust.

Auto maintenanceBrake service & repairSteering & suspension repair
Lofiee7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Great experience with service! Thank you! Professional and done very quickly. Thank you.

BrakesGeneral repairs & maintenanceWiper blade installation
Trevor4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Kay and the team provided such great service. My power steering went out and I wasn’t able to get a tow truck out until late in the afternoon. They took the car in after 5 without me having to be there and promptly inspected the next day to quote repair options. Price was significantly less than what the dealer had…

Steering & suspension repair
Jeff1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Alignment: noticed immediate improvement in tracking/steering Excellent results

Steering & suspension repair+ Punctuality+ Quality+ Professionalism
Trevor6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

This was my first time working with the folks over at Michael & Co. after someone tried to steal my vehicle and left a ton of damage. I received timely and regular updates on the status of my vehicle as the repairs were being made, everyone I spoke with was courteous and very helpful, and I received my truck back…

BatteryBody & TrimGeneral repairs & maintenance+ Punctuality+ Quality+ Professionalism
mark5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Very professional. Kept me updated the whole time. Will definitely go back for future repairs. Khuong was very helpful through all this.

Steering & suspension repairWheel alignment+ Punctuality+ Quality+ Professionalism
Joan3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 years ago★★★★★

I've been going to Michael's through 5 cars and 22 years. They are unequaled for service, quality, and price.

BatteryGeneral repairs & maintenanceSteering & suspension repair+ Quality+ Professionalism+ Value
Greg6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 years ago★★★★★

I have been using Michael & Company for about 30 years. They have done just about everything for me on my fleet of vehicles. Always professional and helpful. I have referred alot of people over the years and will continue to do so.

BatteryBody & TrimBrakes+ Punctuality+ Quality+ Professionalism
dLocal Guide · 18 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 years ago★★★★★

Friendly front desk, explained everything, provided update call. Great work, car performs really good.

Steering & suspension repair
Bruce11 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 6 years ago★★★★★

Great Place ,Great Customer Service 5 stars

Steering & suspension repair
Lynn1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 years ago★★★★★

Awesome service. I have been taking my vehicles here for 20+ years and will not go anywhere else. This is an EXCELLENT and very trustworthy shop. Very skilled mechanics. Very nice, helpful staff. My vehicles have been maintained in perfect order for years, and what few repairs I’ve needed have been very clearly…

Air & cabin filter replacementAuto glass repairBattery+ Punctuality+ Quality+ Professionalism
TobyLocal Guide · 1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Rating only, no written review.

BrakesSteering & suspension repair
Julie4 years ago★★★★★

Rating only, no written review.

Steering & suspension repairTires+ Punctuality+ Quality+ Professionalism

Price

Not enough reviews with a price yet.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 18%Reasonable 70%Overpriced 5%Not sure 7%

Jobs customers hired them for

JobReviewsCategory typical
General repairs & maintenance60—
Oil change53—
Wheel alignment26—
Tires23—
Brakes21—
Auto engine diagnostic20—
Engine repair18—
Body & Trim17—

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