How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%83+45.3Reliability 24%76+18.4Value 14%83+11.7Replies to reviews 7%100+7.1Craft & service penalty85−1.5Experts Score= 81Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.81SCOREMichael & Son Services
Holly Springs, NC · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #28Position by Experts Score among all companies we track in this category. of 30 water softener repair · 4.8★ from 14,480 Google reviews
Report card
Percentile vs other water softener repair (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and replies to reviews; weakest: reliability.
Reviews for your job
Customers hired Michael & Son Services for 8 kinds of job.
Michael & Son Services for a/c system maintenance
Clear ✕All 603 Google reviews tagged “A/C system maintenance” · showing 20
Angelus Breidenstein was the service technician with Michael and Son who came out last week to inspect my mother-in-law's two year-old heating unit. Angelus was remarkably professional, polite, and courteous and quickly conducted a comprehensive inspection of the attic unit. I very much appreciated the service he…
Carlo did a great job of getting everything completed in a timely and thorough manner. He was polite and explained everything very well. Have used Michael & sons for the service plan in the past and will continue based on our experience with Carlo
The Michael and sons technician, Bruce, did our bi annual Check up on our HVAC systems. He was polite and efficient. He took his time on each HVAC Unit I did an excellent job
Very nice service men
Alexia was great!! She came in got the work done and educated me on stuff that would help and why!! In the end we are very satisfied and will definitely have her back!!
Michael and Sons is the best so far in our book. Chris was professional and very helpful. He went the extra mile by helping me replace some lightbulbs on a ceiling fan. He gets an A+from me and my husband.
George came before the time , which was perfect and he was very professional and polite, and explain all the questions I had!
Erique did a great job and had a very positive and professional attitude. I highly recommend him and Michael and Sons for any of you HVAC, Plumbing, and electrical needs.
5-star service across the board. I could not have asked for, nor expected, a better customer service experience. A++++++++++++. Same day service on a net-new install for the whole-house filtering system. EXCEPTIONAL service!!
John Alonso is courteous, pleasant, polite, and very respectful. He's also very knowledgeable in what he does and takes pride in his work. Not only he took his time to do his job well but also spent a few minutes afterwards and show me pictures and videos of the entire work he did on my two A/C units. I strongly…
Today, Erique and Owen showed up to service my cooling systems. They did an outstanding job! The kindness, professionalism, and expertise were stellar! Erique helped me find a viable option that fit the service fee into my budget, and I am so grateful for that!!! I was experiencing an odor coming from organic…
Problem fixed! AC back online.
Tyler Lynch came and presented options to me for three different HVAC units. He never pressured me and gave honest answers to my questions. He is a great asset of Michael & Son.
John is very professional and extremely knowledgeable. He took the time to answer my questions in a way I could understand. He took the time to do the job completely, not rushing to get done. John is very pleasant and personable as well. His is worthy of a five star rating.
Zechariah quickly fixed our malfunctioning breaker and installed surge protection. Was very professional every step of the way.
Jordi was great. Serviced my ac unit and listened to my concerns.
Alexia is a great communicator and gets me up to date on service needed and time of completion. Her quality workmanship and professional demeanor was on display during the service encounter. She was professional, knowledgeable, and an expert in her field. We would highly recommend her to any of our friends and family. Thank you, Alexia.
They provided timely, efficient, and skillful service. Got our AC working again in less than an hour :).
Great job by Ivery I have total confidence my unit is ready for another year at least.
Great service from Michael & Son! I’ve used them for plumbing, HVAC, and electrical work and have always had a positive experience. Their technicians are professional, knowledgeable, courteous, and show up when expected. They take the time to explain the work, answer questions, and make sure everything is done…
Price
Bar = middle half of what customers paid · gold mark = category median.
Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Jobs customers hired them for
| Job | Reviews | Category typical |
|---|---|---|
| HVAC system maintenance | 1110 | $19–$176 |
| HVAC system repair | 611 | $83–$1.2k |
| A/C system maintenance | 598 | $27–$529 |
| Plumbing pipe repair | 558 | $317–$1.2k |
| Water heater installation | 546 | $1.4k–$2.8k |
| Toilet repair | 473 | $205–$786 |
| Plumbing leak detection | 451 | $122–$593 |
| Plumbing | 319 | — |
