Analyzing 5,890,1035.9M ReviewsFor 16,26616.3K Experts
Customers frequently praise Michael & Son Services for punctual arrivals, clear communication, and thorough explanations of HVAC, plumbing, and electrical work. Many reviewers note that technicians are professional, friendly, and capable of handling complex repairs efficiently. However, several low-star reviews criticize the company for high pricing relative to the work performed, lack of post-service follow-up, and occasional issues with scheduling accuracy or on-site conduct.
Data from Google, last updated October 27, 2026.
Score per factor (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and replies to reviews; weakest: reliability.
Bar = this company · dark tick = category median.
14,479 Google reviews we collected
Phrases our text analysis found in 2,500 written reviews
Price verdicts customers left with their Google review
Middle half of what 1640 customers paid ($166–$1.2k) · gold mark = category median.
How often each topic comes up in the written reviews
We read 2,500 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Santiago Contrera is very knowledgeable in his area of HVAC.”
“This is inexcusable, unprofessional, and leaves the door wide open for exploitation on your two page terms and warranty information.”
“They worked around my work schedule and helped us understand exactly what happened and how they fixed it.”
“Dealing with this company and their call center has to be my worst experience in the world just to get an estimate.”
“the same day James Devoe arrived on time fixed the leak.”
“You never showed up”
“He was not in a rush explained all the things he was doing and telling me what I can do to get the longest life of my units”
“…ael & Sons, but we had a technician out tonight, Miguel, who had very poor communication when we were clearly stressed out.…”
“From communicating arrival time to walking me through all the troubleshooting and resolution steps—10/10 recommend.”
“I would stay away from these guys as they just charge insanely high prices for simple work.”
“My water heater stopped functioning and it was easy to get them here within a reasonable and quick time frame.”
“He over charged me on the fee and said everything needed to be replaced.”
“He actually saved me a lot of money by his knowledge and honesty.”
“Called to have a water heater which was under warranty repaired, they tried to scam me out of thousands of dollars for a simple fix.”
praise complaint · found by our text analysis, Google review wording unchanged.
Customers hired Michael & Son Services for 8 kinds of job. Pick one to see what they paid and said.
Santiago Contrera is very knowledgeable in his area of HVAC. He actually saved me a lot of money by his knowledge and honesty. I will request him in the future.
We have been using Michael & Sons for a few years now and. Have always been happy with their work. Today Tarone came to fix our leak and even stayed to fix an additional leak. Our home is often a complicated job but Tarone was easy going, friendly, and very service oriented. His shirt said he was a trainee, but he…
Matthew, John, and Alex were al wonderful! They were fast efficient and considerate. They worked around my work schedule and helped us understand exactly what happened and how they fixed it. Definitely will be using Michael and Sons from now on
Jason and Travis are true professionals. They moved the water line for my refrigerator, reworked the kitchen sink pipes and reinstalled new lines for my bathroom tub/shower. Seeing as this house was built in 1954, this was no easy feat. They were in and out in approximately 5 hours with all complete. The only mishap…
Juan was amazing. He was respectful to my whole family while he did his work. My kids loved him. I know I should be talking about his repair but that to me was his job. What he did went way beyond. 100% would recommend him to anyone.
John from Michael and sons came at the beginning of the appointment window which was awesome. Showed up professional, testy to work, looked over my situation and then told me my options. Once I decided which option worked best for me, he acquired the parts and went to work. The finished product was better than…
| Job | Reviews | Category typical |
|---|---|---|
| HVAC system maintenance | 1110 | $19–$176 |
| HVAC system repair | 611 | $83–$1.2k |
| A/C system maintenance | 598 | $27–$529 |
| Plumbing pipe repair | 558 | $317–$1.2k |
| Water heater installation | 546 | $1.4k–$2.8k |
| Toilet repair | 473 | $205–$786 |
| Plumbing leak detection | 451 | $122–$593 |
| Plumbing | 319 | — |
4.8 ★★★★★ 14,480 reviews on Google · rating breakdown
Reviews from Google, shown as published (original wording, unedited).
Ok…
We're delighted you had a great experience with us. Thanks for the 5-star review!
Santiago Contrera is very knowledgeable in his area of HVAC. He actually saved me a lot of money by his knowledge and honesty. I will request him in the future.
We appreciate your feedback and the 5-star rating! It means a lot to us.
We have been using Michael & Sons for a few years now and. Have always been happy with their work. Today Tarone came to fix our leak and even stayed to fix an additional leak. Our home is often a complicated job but Tarone was easy going, friendly, and very service oriented. His shirt said he was a trainee, but he definitely worked and fixed our problem as if he’d been doing this work well beyond his years! Thank you so much for your kindness and diligence in fixing our problem!
Thank you so much for choosing Michael & Sons, Lori! We truly appreciate your kind words and are delighted that Jay was able to provide you with excellent service. We look forward to serving you again in the future!
Matthew, John, and Alex were al wonderful! They were fast efficient and considerate. They worked around my work schedule and helped us understand exactly what happened and how they fixed it. Definitely will be using Michael and Sons from now on
We're delighted you had a great experience with us. Thanks for the 5-star review!
Justin was delightful, professional and gave us background of his knowledge with HVAC systems and other areas of maintenance. He provided information on the type of unit required for my modular home and a quote on what it would cost to repair or replace my HVAC unit. Thank you Justin. Oh and ladies, he’s a tall drink of water too, but he may be off the market.
We appreciate your 5-star rating! It's wonderful to know we met your expectations.
Very patient and thorough technician. He did a great job.
We appreciate your 5-star rating! It's wonderful to know we met your expectations.
We had a leaking commode my wife called Michael and son.the same day James Devoe arrived on time fixed the leak. Plus we enrolled in Michael and son maintenance program. So now we know no matter what the problem is help is a phone call away.thank you James devoe.
We appreciate your 5-star rating! It's wonderful to know we met your expectations.
Chase was great and did an awesome job
We appreciate your 5-star rating! It's wonderful to know we met your expectations.
Michael and Sons did great work and Darrin was awesome
We appreciate your 5-star rating! It's wonderful to know we met your expectations.
The tech (Khori) was extremely thorough and meticulous He was not in a rush explained all the things he was doing and telling me what I can do to get the longest life of my units I wish all tech were a good and honest as he is
Thank you for sharing the kind words.
Analyzing 5,890,1035.9M ReviewsFor 16,26616.3K Experts
