How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%83+45.3Reliability 24%76+18.4Value 14%83+11.7Replies to reviews 7%100+7.1Craft & service penalty85−1.5Experts Score= 81Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.81SCOREMichael & Son Services
Holly Springs, NC · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #28Position by Experts Score among all companies we track in this category. of 30 water softener repair · 4.8★ from 14,480 Google reviews
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Percentile vs other water softener repair (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and replies to reviews; weakest: reliability.
Reviews for your job
Customers hired Michael & Son Services for 8 kinds of job.
Michael & Son Services for a/c system maintenance
Clear ✕All 603 Google reviews tagged “A/C system maintenance” · showing 280
Angelus Breidenstein was the service technician with Michael and Son who came out last week to inspect my mother-in-law's two year-old heating unit. Angelus was remarkably professional, polite, and courteous and quickly conducted a comprehensive inspection of the attic unit. I very much appreciated the service he…
Carlo did a great job of getting everything completed in a timely and thorough manner. He was polite and explained everything very well. Have used Michael & sons for the service plan in the past and will continue based on our experience with Carlo
The Michael and sons technician, Bruce, did our bi annual Check up on our HVAC systems. He was polite and efficient. He took his time on each HVAC Unit I did an excellent job
Very nice service men
Alexia was great!! She came in got the work done and educated me on stuff that would help and why!! In the end we are very satisfied and will definitely have her back!!
Michael and Sons is the best so far in our book. Chris was professional and very helpful. He went the extra mile by helping me replace some lightbulbs on a ceiling fan. He gets an A+from me and my husband.
George came before the time , which was perfect and he was very professional and polite, and explain all the questions I had!
Erique did a great job and had a very positive and professional attitude. I highly recommend him and Michael and Sons for any of you HVAC, Plumbing, and electrical needs.
5-star service across the board. I could not have asked for, nor expected, a better customer service experience. A++++++++++++. Same day service on a net-new install for the whole-house filtering system. EXCEPTIONAL service!!
John Alonso is courteous, pleasant, polite, and very respectful. He's also very knowledgeable in what he does and takes pride in his work. Not only he took his time to do his job well but also spent a few minutes afterwards and show me pictures and videos of the entire work he did on my two A/C units. I strongly…
Today, Erique and Owen showed up to service my cooling systems. They did an outstanding job! The kindness, professionalism, and expertise were stellar! Erique helped me find a viable option that fit the service fee into my budget, and I am so grateful for that!!! I was experiencing an odor coming from organic…
Problem fixed! AC back online.
Tyler Lynch came and presented options to me for three different HVAC units. He never pressured me and gave honest answers to my questions. He is a great asset of Michael & Son.
John is very professional and extremely knowledgeable. He took the time to answer my questions in a way I could understand. He took the time to do the job completely, not rushing to get done. John is very pleasant and personable as well. His is worthy of a five star rating.
Zechariah quickly fixed our malfunctioning breaker and installed surge protection. Was very professional every step of the way.
Jordi was great. Serviced my ac unit and listened to my concerns.
Alexia is a great communicator and gets me up to date on service needed and time of completion. Her quality workmanship and professional demeanor was on display during the service encounter. She was professional, knowledgeable, and an expert in her field. We would highly recommend her to any of our friends and family. Thank you, Alexia.
They provided timely, efficient, and skillful service. Got our AC working again in less than an hour :).
Great job by Ivery I have total confidence my unit is ready for another year at least.
Great service from Michael & Son! I’ve used them for plumbing, HVAC, and electrical work and have always had a positive experience. Their technicians are professional, knowledgeable, courteous, and show up when expected. They take the time to explain the work, answer questions, and make sure everything is done…
Knowledgeable and professional. High quality
New item, same level of high service. Matthew did a great job responding to my injector grinder pump service. === On time, kept me well informed, improved the venting from old setup, clean work area afterward, product works great (new tankless Rinnai). Ryne provided great service - recommend! Follow-up: Same for…
My unit had froze and there was no air flow for days in my home. Technician Santiago said it was regular warranty work. However he pointed out some issue that were present and thoroughly explained them to me. He was pleasant, friendly and thorough. Flat fee was $89 and it cost $139 for 1lb of refrigerant plus taxes.
Very professional and did a great job.
I've had multiple horrible experience with Michael's and Sons. I had an electrical issue and called their service. I paid for everything recommended including work that had nothing to do with my original issue, nearly $6K. Low and behold two days later breaker is flipping again and now I am having to call a…
Always on time, knowledgeable and troubleshooting efficient Miquel is very thorough and knowledgeable about HVAC. I appreciate him taking the time to not only educate me but answer all of my qyestions witg kindness.
Mohammed was wonderfully helpful and kind. Would definitely recommend
Gave us a great price for a new unit. Very honest and professional. Would recommend 100 percent. Not pushy and addressed all my concerns and more. He was super knowledgeable and had some great suggestions. Very happy.
Courteous,punctual,and professional!
Tarik is Excellent very detailed worker.
Great experience working with Alexia.
Always fantastic and great price!!!
Great job
Jordi was fantastic when he was completing our hvac tune up. Very communicative with what he was doing and touched base with us after every step to keep us well informed. He was able to paint a crystal clear picture of how our unit was functioning. He even took extra steps to deep clean our unit for us to ensure…
I used this company for HVAC. My AC wasn’t blowing cold air. The tech, Durham, was awesome. Prompt, friendly, and professional. He took the time to answer all my questions and walk me through what he was doing. 10/10 In addition, Carlo came to do a maintenance check and walked me through everything he found and…
Technician was extremely knowledgable and communicated his findings to me well. He explained the repair options to me in great detail and didn’t apply any pressure to purchase unnecessary repairs or upgrades. I’m very satisfied with the service and the repair results.
Shalita was great! Incredibly thorough and very knowledgeable !
Josh did an excellent and professional job. He checked all my plumbing. Miguel Rivera did an outstanding job today. He cleaned both units and connected a full checkup 8/5/26 Jordi did an amazing job and was very professional and pleasant!
Very friendly, quick and professional. Gave helpful suggestions for upgrades and replacements.
Mohammed Bounagui did a great job checking over our unit to see why it was literally freezing up. He took his time, for which we were not charged by the hour. He was professional and explained everything he was doing, answering all my questions satisfactorily. In the end, we only needed refrigerant. It has been…
Abdel (Aladdin) was great!! He did a very thorough job in cleaning my ductwork. Aladdin definitely went above and beyond to help insure that I understood what he was doing He gave great advice. Thanks so much
Salah went above and beyond. Give him a raise!
Yousef checked my AC for coolant and scheduled an appt for an estimate for a new unit.
Yousef was very knowledgeable, friendly, and personable
Professional and knowledgeable
We used a different plumbing company for over twenty years. They took out loyalty for granted so we switched to Michael & Son. Extremely happy that we made the change. Fast, excellent service. The technician was terrific. Addition review: We were so pleased with the service for our plumbing repairs that we are…
Well mannered and very detailed broke down everything to where I understood what he was talking about
Cannot say enough good things about our experience. The technicians worked so hard in extreme heat. Very professional and knowledgeable. Great experience so far! Thank you.
Very happy with our service. All our questions answered.
Top notch professional His knowledge of the job Outstanding . I told him that There was a popping noise When it comes on he said he can fix the problem and he did. He deserve a good raise when he’s evaluation comes around great job Jordi.
I am very much pleased with, Sean, the technician and the work done including the inspections. He was courteous and professional.
My experience with Michael and Sons was very positive. Scheduling the appointment for maintenance was easy. The two team members showed up on time, and were very courteous, professional, and knowledgeable. They explain the maintenance plan to me thoroughly, and were very thorough in the HVAC service they…
Very thorough and insured that I understood the electrical job he was doing.
I have used M&S for multiple services including HVAC and water heater replacement. They are always timely and professional. Communicate well and guarantee their work.
The best decision I have taken is buy my hvac units with M&S! They are the best. 4th year and still the best! Update 5th year and still the best!
Tarik, The Service Technician, was prompt, courteous, knowledgeable and very professional in performance. I appreciate his attention to details and willingness to explain the range of services and plans the company offers. I felt very much at ease working with him. HURRAY!!! Keep up the good work. 👍
Very friendly and professional, and exceptional service. Hope to see him again
Yousef Abdulraheem provided excellent service while servicing my AC. He arrived on time, and examined all parts to be sure thst everything was working when the job was completed.
John A. did a great job servicing my AC units and answering all my questions. He was knowledgeable, enthusiastic to help, and honest with all of his feedback!
Overall, great experience! So glad we chose them for peace of mind.
Expert review and analysis of potential issues, and intelligent suggestions for the a/c system review today. George was on time, friendly, knowledgeable and professional! Great service!
Darren was my tech this morning. He was on time, very professional and explained everything. I highly recommend Michael & Sons 👍
George was on time and professional he gave a lot of advice during his evaluation. we appreciate his attention to detail, especially on a hot summer day.
Repairs were completed in a very professional manner. I was fully informed at the start what was needed to be done and updated as the project progressed. Very happy with the completion. My only regret for this rating system is that I can't give a rating higher than 5.
Excellent service today by Connor M. Very professional and courteous. I highly recommend Michael & Son.
So far so great!! Great communication skills from Khori!!
Very professional technician. Represents Michael and Son very well.
She was very professional. She took her time and took pictures of the issues. I highly recommend her. She has excellent customer service.
George was prompt, extremely knowledgeable and able to share that knowledge.
Kacey was courteous and professional!
George was awesome. This was just a regular HVAC service. George provided excellent customer Service. And took the time to answer any questions I had about my unit.
Shalita was phenomenal! She was very thorough and explained everything she was doing along the way. Her professionalism guaranteed we I’ll be using M&S again!
Adam found the problem immediately and fixed it.
Shalita did excellent job troubleshooting and repairing the AC unit and the ecobee thermostat. She was friendly, knowledgeable and professional. She explained every step. She checked everything connected to the unit. Now I have AC and a working ecobee thermostat!
Kacey Pratt performed my annual home A/C systems maintenance and inspection. He identified a few important items that needed attention. Kacey fixed all three issues in a timely manner. Kacey was professional, respectful and very pleasant. He even applied a discount which was worthwhile to decrease my cost! I…
Quick and efficient service
Came on time and answered all questions and fix all problems
Erique came with his assistant and both did a marvelous job cleaning them . We were so thankful that they came yesterday to keep us cool all summer. Michael and Son are very lucky to have Erique on their staff. Thank you again for great work!!
Miguel Rivera was awesome. In addition to fixing the issue quickly and explaining it clearly, he was very nice and friendly. We are definitely keeping his card so we get him next time.
Jordi did a wonderful job. Friendly and thorough.
I've called Michael and Son's for years for all my plumbing, heating and cooling needs . Every technician including Henry were professional and knowledgeable. Henry advised me of additional services that would improve cooling in my home such as upgrading attic insulation. He also encouraged me to take advantage of the maintenance plans which made sense.
I scheduled an appointment as part of my plumbing maintenance plan. Yovan came out for a diagnostic and identified a few problems. He scheduled a follow up visit and was able to resolve the issues in a timely manner. I highly recommend getting their maintenance plan, which is affordable and necessary.
Knowledgeable and nice
I recently took advantage of the $69 tune-up special for my gas pack system, and George provided absolutely fantastic service. Since my system is aging, I really appreciated how understanding George was; he gave me a realistic assessment of its condition without any judgment or scare tactics. He wasn't 'salesy' or…
Santiago Contrera Vaz came to our house and fixed our AC unit. He was earlier than scheduled, was very professional, and provided excellent service. He did a great job describing the problem he found and how he planned to fix it. He also offered advice for any possible services that may be required in the future. I am very impressed with my experience.
Kasey Pratt was here almost 3 hrs doing a regular check of my HVAC system which is covered by my service contract. Kasey was very courteous and I hope thorough since he was here a long time. There were no issues with my HVAC units. When i made the appointment, I was given a “window” of service time from 10 am -12…
We recently had Alexia come do our annual HVAC inspection and maintenance, and couldn’t be more pleased with the services. Alexia was prompt, helpful and efficient in being sure our units were working properly before we begin the hot summer. 10/10 for the service and 10/10 for peace of mind.
Amazing technician that was extremely helpful and professional with his explanations. Very timely and polite. Thank you Jordi!
Peter, and crew did an amazing job knowledge, easy, and helpful with everything needed to be done. Would use MnS for any household fixing
Miguel did a amazing job. Identifying and explaining things that were recommended. He was polite and professional from his initial phone call to when he finished and left. Highly recommend him and Michael and Son
Explained that we were having higher than normal gas bills. Jonathan isolated the issue adjusted the gas flow for us. Very knowledgeable!
Technician was great. Professional and thorough.
Connor was thorough and efficient. He answered my question very well and provided top tier service.
Santiago Contrera Vaz was very responsive and professional. Appreciated the work he provided!
Our technician was great he quickly diagnosed the issue and repaired the HVAC for it to operate accordingly.
Kacey Pratt was very pleasant, knowledgeable, service oriented young man. He took time to explain everything to us. We compliment Michael and Son for the quality service staff they employ. Thank you very much.
Shalita was great! Professional, friendly and efficient.
Mohammed was our technician and he was amazing. On time, provided a quick fix and thorough explanation. We have used Michael and sons twice now and both times we were able to get same day service and repair. I seldom leave reviews, but wanted to make sure I recognize good service when I receive.
Carlo Rivera was a very patient technician and helpful. He came out in an emergency situation at night time and was really helpful answering all of our questions. He also cared for our situation as if it was his and that felt good as a customer because it really felt like he was looking out for our best interest. THANK YOU CARLO!!!!!
Very professional and explained everything that was wrong and had to be done and the cost.He did his job cleaned up and left.He always communicated with me whole time he was there and what he did and what needed to be done.
Santiago from Michael and Sons was very accommodating and worked at my home with us until 930pm ensuring we we 100% satisfied. He was organized, methodical, and took photos and videos of everything! He let me watch and ask questions and never got annoyed! He even pointed out when I raised a good question! He pointed…
Technician Marcus Mitchell performed at a very professional and knowledgeable level. He met and exceeded expectations!!
Excellent HVAC service team. Gerigre was awesome, helpful and did a great job.
Henry Morgan was on time , friendly, and very professional. He is and will be a very valuable employee for many years for Michael & Son. When finished he explained all that he did for this A/C service check up and offered some suggestions to help maintain the running efficiency of my new AC unit. Good job !
I was working when the tech Salah arrived. I let him in explained the problem and he started doing what it is he does. I went back to my office. He comes back in I come down stairs and he is on the phone walking around my house like he owns the place. I honestly thought he was casing my house! Ignores me for a…
Jordi was awesome. So quick, knowledgeable, and kind. We are most appreciative of the fine work he did.
Fantastic and incredibly fast service from a very knowledgeable, thoughtful and thorough technician. Thank you again, Yousef!
Service tech Henry performed a very professional and thorough service on our HVAC system.
Andrew was very professional and clearly knew what he was doing. Did a great job and had all issues fixed fast and efficiently.
Jesiah was thorough and professional performing annual AC maintenance and check-up
Miguel was awesome.
Mr Pratt was very informative and professional. He answered all my questions with expertise. I hope to get him for my next inspection.
Erique serviced my HVAC and was very helpful. He answered all my questions thoroughly, so I felt confident in his knowledge and skillset. He was honest and straightforward about costs and explained the options I have in my situation. He seemed to have my best interests in mind, so he earned my trust. Update: Erique…
Abdulraheem was knowledgeable, kind and patient in explaining the process. He also gave his recommendations and shared his findings. I am satisfied with the customer service that was delivered.
Great and knowledgeable technician
I have been a customer of Michael and Son for years... I had my scheduled AC unit maintenance check up this past March. Appointment went well and there were no issues reported. The next day however the temp in the house was 80 degrees. Contacted M&S and they said they would come out a few days later. It was hard to…
Alexia was very nice and very professional. She explained what she was going to do and answered all my questions.
Great service. Very professional. Alexia is a great tech.
Jesiah Tassin came to my home today to tune-up and clean my units. Jesiah was very professional, polite, respectful and very knowledgeable. He did a great job cleaning my units, I was amazed with how my units looked afterwards. He was respectful of my property (interior/exterior). I was very pleased with Jesiah.…
Excellent service!
The technician, Eric, showed up on time for the appointment. Eric was very friendly and professional. I highly recommend Michael & Sons for your HVAC tuneup needs.
Mohammad helped me out with AC maintenance. He did a great job inspecting the unit and pointing out potential issues
Exceptional professionalism. Totally focused on providing awesome service and explaining steps he took to service my hvac.
The technician, Yousef, did a great job. He was professional and courteous. He diagnosed the problem within one minute and got the AC back on. Very sharp young man.
I called today to ask for a 2nd opinion from my current HVAC service. Andrew Large came out (same day) on a diagnostic visit. I didn’t fully say what I was told by the previous provider, I just asked he give it a look over and make recommendations. Andrew found nothing wrong with my system and he had none of the…
Andrew was great! He identified the issue quickly and solved the short promptly and professionally. He provided pictures, videos and clear explanation of the problem and resolution.
On time and very courteous. Provided me with good recommendations.
Mohamed is the man! Diagnosed my issue in mere minutes and had me up and cooling not long thereafter. Totally professional and just a super nice guy.
Christopher McMastets was very professional, pleasant, friendly and knowledgeable and on time.
Yousef did an amazing job start to finish. Quickly diagnosed the issue, had all proper parts for repairs, would have him back again.
Very detailed maintenance report, Andrew the technician was a thorough and knowledgable.
Very pleased with my service- highly recommend!
Alexia was very punctual and informed me of services that would improve the air quality in my home.
We have been loyal Michael & Son customers for nearly 15 years and will definitely continue to be for years to come. Their service, products, and people truly set them apart. We recently had Salah Zaitoun out for a six-month check-up and maintenance on our two HVAC units. He did an outstanding job—I’d highly…
A noise & odor was coming from an electrical outlet
This is my first time using Michael and son and they are impressive. Our tech was amazing! i cannot say enough good things about this company! I'll never call anyone else! Thank you Jordan for making this so easy for us!
We were very pleased with the service we received. Our technician Carlo Rivera was very knowledgeable, thorough and professional. We would highly recommend Michael and Sons.
Santiago was excellent, best technician from Michael & Sons I've ever worked with. very skilled and knowledgeable about his trade, easy to talk to, took time to explain everything and overall did an excellent job. He was here to do the annual spring HVAC warranty service of my 2 HVAC systems.
Great attitude and professionalism!!!
Miguel was professional and very thorough completing all the scheduled work items while respectful to leave all worksites as he found them …recommended a UV light to control mold in the AC send duct which cost $600+, pending review next service date to see if it has value ... hope we have Miguel back next time
Very professional and knowledgeable
Very professional, thorough, and detailed. Took photos, explained the potential issues, and offered suggestions.
Jose was great! On time, checked our entire cooling system, explained everything he did.
7/25/26 Andrew Large identified the issue with the HVAC unit and explained the issue so I could understand. 😄 Andrew ordered the part and had the unit up and running as good as new. Outstanding service call by Michael & Son. 8/27/25 Edward Collins from Michael & Son Heating/Cooling provided the yearly maintenance…
Understood my issue, identified possible solution. Seemed quite knowledgeable of issue, made necessary revisions to electrical system. Hopefully issue is resolved.
Could not have been any better. Michael's job was professional and he explained what our options were and made our decisions easy. Wish everyone was as good
Henry did a fine job checking everything.Was very nice and respectful.
As usual I had exceptional work done. I've had multiple jobs done by this company and their technicians are always polite, knowledgeable, willing to educate, and hard workers.
On time, quick preventative maintenance performed.
Joe and the other tech did a great Job I am very happy with the service they did for me at my house
Having problems with my hvac, I remembered the jingle and decided to give them a call. I’ve had 4 different services and techs. All very professional and very nice. One was for an electrical quote. I really like that I could join their care plan and get discounts on services that include hvac, electric, and plumbing. It’s a one stop shop!
Aware of Covid precautions, professional and courteous. On time. Took time to explain all work.
Yousef was very helpful, knowledgeable, and professional. He answered our questions and concerns easily. Great customer service and friendly to the family. 100% would recommend.
Santiago was efficient, worked around my dogs and my work from home call schedule.
I have used Michael & Son in the past and will continue. I highly recommend this company. The service team is always on time,friendly, and knowledgeable about the needs of the customer.
Mr Farrell was thorough and checked to make sure all connections were in good condition and working order. Furthermore he was friendly and professional.
Carlo was professional and friendly. He took the time to explain what he saw and our options. Carlo deserves a ton of credit.
Robert and the rest of the team were excellent. They showed up right on time, were super polite, and answered all of my questions. I'm always thrilled with my service!
This service was my routine maintenance for my AC system. The technician, Jose, was thorough and explained what he found. I have had maintenance from other companies and I have more confidence that my units are working as they should.
Alexia was amazing very thorough and professional
Always a good experience. We use them for plumbing, HVAC, and water restoration once. They hire good people who seem to generally care about providing a good service. Shoutout to: Malik Taylor John Howell
I have been a Michael & Son Whole-Home Maintenance Plan member for the past year and couldn't be happier - especially after getting burned by another company before this. Everyone who has come out to my house is professional, knowledgeable, and incredibly thorough in the work they do. Today alone, I had James…
I had Adam Parker come by and do diagnostic of our HVAC system. He was thorough, didn’t do anything without me being aware and showing me exactly what was wrong and what he was doing. Phenomenal service. The pricing for soft and hard start installation is absurd though. I’m still giving 5 stars based on my technician being phenomenal.
Thomas, was a great technician , he checked everything with diétalas and answer all my questions.
The technician was on time and checked everything carefully. He also made suggestions about things I could do to make the system last longer without encountering problems..
This business does good quality work. We've done a plumbing and HVAC through them. They clean up after themselves, tell you what they recommend with no pressure and are professional.
Our technician was very knowledgeable and professional. He made sure we were aware of everything and were satisfied with his work. Very neat and thorough Update 8/23/22, Henry was awesome today. Very thorough and explained everything and just a great customer service experience. Update 1/18/26 Angel was very prompt…
The best service pros ever! Justin is the best.
Our technician was on time and performed the job very quickly. He gave me a few suggestions going forward with out plumbing system. Great job!
Tyler did an awesome job locating our breaker tripping issue! He is very professional and courtesy! We would highly recommend Michael and Sons!
Lost my heat and called Michael & Son. Justin had us back up in no time.
Brandon was very knowledgeable, prompt, courteous, and helpful. I would love to have him back for any other repairs and check ups.
Adam was awesome. Showed up on time and was very professional and polite. He got right to work and made sure to explain everything he was doing. Overall a terrific experience. Give Adam a raise .
Great job! Very knowledgeable, great customer service!
Explained everything very well tell me what was needed very friendly
He did a great job was professional but he left a couple of things at my house someone needs to tell him
System was in very good repair. I needed to have an annual maintenance check to maintain the warranty. The tech was knowledgeable and friendly. I needed service at a reasonable price.
Jesiah was wonderful! Very knowledgeable and respectful! I love working with Micheal and Sons they truly are a great company.
Luke, as with every technician I’ve had from Michael and Son over the years, was on time, professional, pleasant and did great work that I had been thinking about doing for years and finally pulled the trigger on.
Years later and still loving Michael and Sons. They've taken great care of us. William Wren was our tech today for routine maintenance and our appointment was 12-6, he called to see if he could come early, ABSOLUTELY. And now he's come and gone and its not even noon yet. Love that, and not waiting around all…
Justin from Michael & Son was terrific. He was right on time and spent the necessary effort working on our issue. He was pleasant and confident and explained what was done. We look forward to working with Justin again.
Good communication and friendly staff, would recommend
Steer clear of these guys! I suggest reading ALL the reviews. Don't be fooled by their 4.8 star rating. They push for good reviews to make those pop up first--hiding the numerous and very recent bad, horrible and scary reviews. They replaced our AC unit in August and botched the install causing us to go through…
Very knowledgeable and friendly.
Justin was very prompt and professional and did a great job on our home.
Great service. Identified the problems, we were very happy with their suggestions, solutions, and pricing. They did recommend upgrading and replacing some things that we aren’t ready to yet, but I’m sure that’s a requirement of the job and they were not pushy at all when we declined. Speedy, friendly, even tried to make friends with my fearful dog.
Michael & Sons is always helpful and convenient for many of my needs HVAC. EDWARD in particular is always helpful respectful professional and resourceful.
On time, very thorough and professional
Very knowledgeable and courteous through the whole process
Jonathan W. has done an amazing job, as have his colleagues in the past. Has advised us on maintenance and soon to be replacement of the old system, and the upcoming regulation that will ban old refrigerant starting Jan 26.
Received excellent service from the technician Justin. Very professional and knowledgeable. Good customer service without being pushy.
Adam was very thorough in his work to repair the gas leak.
Our tech, Darrin, was polite and professional, on time, very thorough in his work, explained photos taken and everything he did, and advised on future inspections . Would like to request he return for future inspections.
Justin was awesome. He explained everything thoroughly and completed all the work to fix a leaky condenser. We moved our maintenance contract to them based on this work.
We are very pleased with the service provide by our Tech Andrew. He was very professional and friendly and knowledgeable about our issue and didn’t not take long to fix it. We think that it was a bit expensive to fix but we are grateful we was able to pay to get it fixed. it was reading 84 degrees upstairs and I…
Dartin Washington was the best explained what he had done, showed images. Most importantly I felt safe.
My technician was Darrin W. He took his time explaining my problem to me and explained what he would recommend. I appreciated his patience, being professional and all with a smile. My husband and I had a lot of questions and Darrin answered all with a smile and explained pros and cons. Customer service was…
Wonderful customer service.
This team is great, from the initial call to the pre-service and service. Incredibly well done. Jesiah was tremendous as well and such a great tech to work with
Miguel and his trainee were very competent and knowledgeable. Respectful of the property and did a great job. Thanks!
Tech was the best very friendly knew what he was doing. Explained everything. Told me about deals. Very impressed.
He did a very good job. He was pleasant , professional, friendly and answered any question I had about the problem and the cause. I would definitely recommend him again.
Technician Khori came in and did great maintenance on my hvac system. Also gave me good and honest advice on the life span of the unit and options.
Excellent response time and service. Professional and courteous. I would not hesitate to use them again!
Jesiah performed annual maintenance on our A/C units. He listened to our concerns, did a thorough inspection, and clearly articulated the need behind the proposed repairs. We highly recommend Michael & Son and Jesiah!
Don was amazing! He was here same day and fixed our AC issue quickly- we would absolutely call Michael & Son again if we have any other issues
As promised, he phoned ahead and gave us about a 20 minute heads up prior to showing up. Wore booties into the house even without being asked! Those are significant "brownie points" with my wife. Extremely pleasant, professional, well-mannered, and he communicates! What a pleasure. I followed him around to see if…
Mohammed Bounagui came to perform the annual Air conditioning check. He was very thorough and clearly explained the results.
Thomas did a very thorough and detailed job running diagnostics and troubleshooting our issue.
I always turn to Michael & Son when we have an AC issue and they’ve been able to help us every time; this past time our technician Thomas C. came out when our upstairs AC stopped working, provided excellent service, and gave me great advice on how to improve and maintain our systems so it’s less likely to happen in…
Chris was so professional and good on explaining his work. He is a very good electrician and was able to put in our ceiling fast in a very efficient manner. He also did inspect our electrical system. Thank you! Carlo is amazing! He is a professional HVAC tech with all the skills you can imagine. He is so efficient…
Reliable; knowledgeable and dependable
Jose was fantastic! He called to make sure it was okay to arrive early, wore shoe covers in our house and was incredibly thorough. He found and fixed our problem and continued to make sure everything else in the system was good. He explained everything to us and gave us incredibly reasonable costs for repairs. You have a customer for life.
The service technician was extremely knowledgeable. He explained what he was going to do before proceeding and make certain that I understood the process . He was respectfully of me and my property. Extremely competent and friendly. This young man, Miguel, has a very promising future.
The whole team at Michael and Son's has been great. From the 2 gentlemen that helped install our new ductwork and HVAC unit to the finance leaders to the admins that helped schedule our appointments. One in particular stood out, Mike Glavin. His professionalism, knowledge of water heaters, wells, plumbing and water…
Salah was very professional and took the time to explain what he found and suggested the different options we could take to correct them.
We have used Michael & Sons for a number of projects over the last 15 years. Always quality work that keeps our home up and running. Their tech Nick helped us out with a water pressure issue this last week. Within minutes Nick had the issue diagnosed and was able to get the part replaced. Great work! Quality Work!…
Miguel was wonderful when he came to do my annual air conditioning tune up. Very thorough and fully explained his findings to me. What a pleasant young man!
Jose seemed to do a very thorough job assessing the AC system. He took his time and gave me a detailed report when he completed the work.
Carlo R. was so thorough, kind, and helpful! This was easily one of the best experiences I’ve had!
Great job!! Tech was really knowledgeable and professional.
Yousef Abdulraheem showed up on time and did a great job. He had our AC fixed in no time. We would definitely recommend him and Michaels and Sons.
Prompt and polite service. Khori is a great tech.
Professional Helpful
Every service person that Michael and son sent is very knowledgeable and through. I've been very satisfied with this company and their technicians. Tremayne Moses does an exceptional job.
Great interaction with call center on setting up a home care plan and with Timothy on my heating/air check. Not only very thorough, he was very helpful in setting my property up for renters.
Allen, our service tech was courteous and friendly. He was able to identify the problem with our A/C unit and get it back running and heating again.
Juan was on time and on point. My pressure relief valve went out and he took care of it right away!
Once again, Michael and Son sent another exceptional service technician in December of 2024. William Wren is not only a good and knowledgeable employee, he is also a wonderful human being. It was a pleasure doing business with him as he explained things no one ever has previously. Thank you Mr. Wren and may life be as kind to you as you were to me.
Excellent service and honest thank you
As always Blake makes sure that all electrical issues are fixed. I have been a customer since 2009.
Very professional! Great Job! Jose Martinez-Felipe came by and did a fantastic inspection and even showed me some pro tips to combat mold and mildew! Great place, highly recommend!!
I signed on with Michael and Sons years ago and it's been a great experience ever since. They're professional and reasonably priced. When the technicians come out for servicing they're always on time, courteous and work neatly. They not only maintain our systems, they've also installed new upstairs and downstairs…
AC was temporarily down, and I needed some quick help, so I called Michael and Son. My tech Miguel was prompt and very professional. I will be going to Michael & Son for all my future home repair / improvement needs!
Our technician Edward arrived on time and worked extremely hard to make sure our AC was running smoothly. I would also want to take Yosef for coming over immediately to make sure the job was done correctly anansd effectively. Overall awesome service.
I would work with Michael & Sons again
Tech did not. Put things back where they belong upon leaving. Not impressed by tech. Needs some customer service training.
Good communication
My tech was on time and was kind enough to explain the entire process to me.
Very good attention and excellent job.
Excellent job extremely. Professional
Outstanding! My first experience with Michael & Sons. Thomas was professional and very knowledgeable. He took time to explain everything as he inspected and evaluated the system. Outstanding service!
Great work and very helpful. Talked me through the issues, solutions, and what to look for in the future.
Joshua Hall was very professional and courteous. He kept me informed about the entire process and would answer my questions. He worked quickly and was very thorough. He explained what scenarios could happen and what might be involved with them.
Got the job done in a Reasonable amount of time. Communicated through the whole process.
Kristopher was very good at explaining what was wrong. He did a nice job keeping the house clean even though it was raining the entire time he was here. Very good communication skills and clearly strong technical knowledge.
Technician Kristopher Brown did a great job!
Matt was excellent to work with and left me more knowledgeable at the end.
Technician (Kristopher) with Michael & Sons (again today) performed a 2nd basic HVAC (A/C) maintenance and cleaning. He (again) was consistently very courteous and extremely thorough. Again for a 2nd maintenance he I was extremely satisfied compared to other HVAC companies I've used in the past. The experience with (Kristopher) again was great!!
Very professional and courteous! Excellent customer service! I love that I get real time updates and a text with a picture of whom I am expecting! Very affordable and incredible service every time they come out! I would go with no one else!!!
(2024) Michael & Sons was recommended to me by a colleague. I have been using this company for the past few years now, always a great service, no complaints. Kadell came to my house, he was on time, professional and friendly. He explained his findings in great detail with pictures, and gave me some recommendations…
The technician, Logan, was very professional and helpful in explaining everything that my system was doing and with what was needed. I would definitely request him specifically
Miguel and the trainee were great. Fast but thorough and very knowledgeable. He outlined my system's needs -- but was never pushy. He can service my A/C again next year!
Polite, efficient, knowledgeable. Highly recommended
Timothy was knowlegeable, efficient, and very friendly. Thanks so much!
I’ve been using Michael and Sons for 5 years for everything plumbing, HVAC and electric. Great company always quick to respond and techs are super progressional. Danny our plumber is very tidy, pays attention to details and extremely professional.
The technician was very thorough and professional. Highly impressed with his service.
My technician, Durham Gonzalez, was professional, personable and went the extra mile to ensure my satisfaction with the service.
Excellent!!! is outstanding in so many ways! Once again M & Sons.. Outstanding review. If I could give Luis Riveria an award-winning performance ! I would like for you to pass along this review to owner & supervisor! Ten gold stars! 🌟 🌟 🌟 🌟 🌟 🌟 🌟 🌟 🌟 🌟Very knowledgeable & very tidy!!
Excellent as they have always been. 12/15/23 Will Wren was prompt, courteous, and very professional. Thank you.
Frank at Michael's and Sons was very knowledgable, professional and friendly. I like how he took time to explain what he was going to do when he arrived and when he explained what he found at the end of the visit. We do regular maintenance with Michael & Sons and have done so for years. The technicians are always…
Thank you Prophet for your kindness and professionalism while servicing my heat/air unit! Prophet made sure I knew exactly what he was doing while here. He respected my family by announcing his entrance into the house several times. He gave me the most important concerns that needed immediate attention which I…
Many techs have been very knowledgeable and detailed. Durham Gonzalez is the latest and even offered to put the thermostat how I wanted it. Joe Manning from their HVAC department is very knowledgeable, explained everything in detail and fixed my erv. He answered all our questions in terms anyone can understand. Eric…
Very nice very professional.
The technician was attentive, responsive, and knowledgeable. Thanks
Great service and very professional. Miguel did a great job and will call them again for any future needs.
Miguel , was very polite. He explained everything to me.
Great experience with Fabian!
Our service tech was Miguel. He was very professional. Very knowledgeable. He was a true gentleman. He answered very question I has with the utmost confidence. I would highly recommend his service. It was a pleasure to meet him. Smiling face and all.
Prompt and knowledgeable answered all my questions confidently and honestly provided several repair options
They are very professional and customer friendly
This business is reliable, professional, honest, and trustworthy. And folks, I learned about the wisdom of using a well established business the hard way (several thousand dollars worth of the hard way). We were (and are) so happy to have found Michael & Son that we will never call anyone else. And Michael & Son…
The technicians were very professional and friendly. They answered all my questions and took time to review all of the work the did with me.
Michael and Son Heating and Air Conditioning was a pleasure to work with. We didn't have any problems, but wanted to start a quarterly service maintenance plan to head off any issues. They got in touch with me right away and scheduled Timothy to come out and look over our system, correct any installation issues (new…
AC drain line completely clogged. When another company said it can't be cleared and would need to be replaced I called Micheal and Sons for a second opinion. Michael and Sons was successful at fixing the issue. The tech was on time, very determined to repair the issue, very informative, and was so helpful in helping…
Great all around.
Excellent and professional service I highly recommend Michael & Son’s Thank You to Randy. We appreciate your service.
Happy with our two working HVAC systems:) Miguel was very nice and efficient.
It was a pleasure to have Will help with our AC. He was very knowledgeable, personable, and gave us great advice.
My service tech was very knowledgeable and professional
Price
Bar = middle half of what customers paid · gold mark = category median.
Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Jobs customers hired them for
| Job | Reviews | Category typical |
|---|---|---|
| HVAC system maintenance | 1110 | $19–$176 |
| HVAC system repair | 611 | $83–$1.2k |
| A/C system maintenance | 598 | $27–$529 |
| Plumbing pipe repair | 558 | $317–$1.2k |
| Water heater installation | 546 | $1.4k–$2.8k |
| Toilet repair | 473 | $205–$786 |
| Plumbing leak detection | 451 | $122–$593 |
| Plumbing | 319 | — |
