How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%83+45.3Reliability 24%76+18.4Value 14%83+11.7Replies to reviews 7%100+7.1Craft & service penalty85−1.5Experts Score= 81Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.81SCOREMichael & Son Services
Holly Springs, NC · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #28Position by Experts Score among all companies we track in this category. of 30 water softener repair · 4.8★ from 14,480 Google reviews
Report card
Percentile vs other water softener repair (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and replies to reviews; weakest: reliability.
Reviews for your job
Customers hired Michael & Son Services for 8 kinds of job.
Michael & Son Services for a/c system maintenance
Clear ✕All 603 Google reviews tagged “A/C system maintenance” · showing 160
Angelus Breidenstein was the service technician with Michael and Son who came out last week to inspect my mother-in-law's two year-old heating unit. Angelus was remarkably professional, polite, and courteous and quickly conducted a comprehensive inspection of the attic unit. I very much appreciated the service he…
Carlo did a great job of getting everything completed in a timely and thorough manner. He was polite and explained everything very well. Have used Michael & sons for the service plan in the past and will continue based on our experience with Carlo
The Michael and sons technician, Bruce, did our bi annual Check up on our HVAC systems. He was polite and efficient. He took his time on each HVAC Unit I did an excellent job
Very nice service men
Alexia was great!! She came in got the work done and educated me on stuff that would help and why!! In the end we are very satisfied and will definitely have her back!!
Michael and Sons is the best so far in our book. Chris was professional and very helpful. He went the extra mile by helping me replace some lightbulbs on a ceiling fan. He gets an A+from me and my husband.
George came before the time , which was perfect and he was very professional and polite, and explain all the questions I had!
Erique did a great job and had a very positive and professional attitude. I highly recommend him and Michael and Sons for any of you HVAC, Plumbing, and electrical needs.
5-star service across the board. I could not have asked for, nor expected, a better customer service experience. A++++++++++++. Same day service on a net-new install for the whole-house filtering system. EXCEPTIONAL service!!
John Alonso is courteous, pleasant, polite, and very respectful. He's also very knowledgeable in what he does and takes pride in his work. Not only he took his time to do his job well but also spent a few minutes afterwards and show me pictures and videos of the entire work he did on my two A/C units. I strongly…
Today, Erique and Owen showed up to service my cooling systems. They did an outstanding job! The kindness, professionalism, and expertise were stellar! Erique helped me find a viable option that fit the service fee into my budget, and I am so grateful for that!!! I was experiencing an odor coming from organic…
Problem fixed! AC back online.
Tyler Lynch came and presented options to me for three different HVAC units. He never pressured me and gave honest answers to my questions. He is a great asset of Michael & Son.
John is very professional and extremely knowledgeable. He took the time to answer my questions in a way I could understand. He took the time to do the job completely, not rushing to get done. John is very pleasant and personable as well. His is worthy of a five star rating.
Zechariah quickly fixed our malfunctioning breaker and installed surge protection. Was very professional every step of the way.
Jordi was great. Serviced my ac unit and listened to my concerns.
Alexia is a great communicator and gets me up to date on service needed and time of completion. Her quality workmanship and professional demeanor was on display during the service encounter. She was professional, knowledgeable, and an expert in her field. We would highly recommend her to any of our friends and family. Thank you, Alexia.
They provided timely, efficient, and skillful service. Got our AC working again in less than an hour :).
Great job by Ivery I have total confidence my unit is ready for another year at least.
Great service from Michael & Son! I’ve used them for plumbing, HVAC, and electrical work and have always had a positive experience. Their technicians are professional, knowledgeable, courteous, and show up when expected. They take the time to explain the work, answer questions, and make sure everything is done…
Knowledgeable and professional. High quality
New item, same level of high service. Matthew did a great job responding to my injector grinder pump service. === On time, kept me well informed, improved the venting from old setup, clean work area afterward, product works great (new tankless Rinnai). Ryne provided great service - recommend! Follow-up: Same for…
My unit had froze and there was no air flow for days in my home. Technician Santiago said it was regular warranty work. However he pointed out some issue that were present and thoroughly explained them to me. He was pleasant, friendly and thorough. Flat fee was $89 and it cost $139 for 1lb of refrigerant plus taxes.
Very professional and did a great job.
I've had multiple horrible experience with Michael's and Sons. I had an electrical issue and called their service. I paid for everything recommended including work that had nothing to do with my original issue, nearly $6K. Low and behold two days later breaker is flipping again and now I am having to call a…
Always on time, knowledgeable and troubleshooting efficient Miquel is very thorough and knowledgeable about HVAC. I appreciate him taking the time to not only educate me but answer all of my qyestions witg kindness.
Mohammed was wonderfully helpful and kind. Would definitely recommend
Gave us a great price for a new unit. Very honest and professional. Would recommend 100 percent. Not pushy and addressed all my concerns and more. He was super knowledgeable and had some great suggestions. Very happy.
Courteous,punctual,and professional!
Tarik is Excellent very detailed worker.
Great experience working with Alexia.
Always fantastic and great price!!!
Great job
Jordi was fantastic when he was completing our hvac tune up. Very communicative with what he was doing and touched base with us after every step to keep us well informed. He was able to paint a crystal clear picture of how our unit was functioning. He even took extra steps to deep clean our unit for us to ensure…
I used this company for HVAC. My AC wasn’t blowing cold air. The tech, Durham, was awesome. Prompt, friendly, and professional. He took the time to answer all my questions and walk me through what he was doing. 10/10 In addition, Carlo came to do a maintenance check and walked me through everything he found and…
Technician was extremely knowledgable and communicated his findings to me well. He explained the repair options to me in great detail and didn’t apply any pressure to purchase unnecessary repairs or upgrades. I’m very satisfied with the service and the repair results.
Shalita was great! Incredibly thorough and very knowledgeable !
Josh did an excellent and professional job. He checked all my plumbing. Miguel Rivera did an outstanding job today. He cleaned both units and connected a full checkup 8/5/26 Jordi did an amazing job and was very professional and pleasant!
Very friendly, quick and professional. Gave helpful suggestions for upgrades and replacements.
Mohammed Bounagui did a great job checking over our unit to see why it was literally freezing up. He took his time, for which we were not charged by the hour. He was professional and explained everything he was doing, answering all my questions satisfactorily. In the end, we only needed refrigerant. It has been…
Abdel (Aladdin) was great!! He did a very thorough job in cleaning my ductwork. Aladdin definitely went above and beyond to help insure that I understood what he was doing He gave great advice. Thanks so much
Salah went above and beyond. Give him a raise!
Yousef checked my AC for coolant and scheduled an appt for an estimate for a new unit.
Yousef was very knowledgeable, friendly, and personable
Professional and knowledgeable
We used a different plumbing company for over twenty years. They took out loyalty for granted so we switched to Michael & Son. Extremely happy that we made the change. Fast, excellent service. The technician was terrific. Addition review: We were so pleased with the service for our plumbing repairs that we are…
Well mannered and very detailed broke down everything to where I understood what he was talking about
Cannot say enough good things about our experience. The technicians worked so hard in extreme heat. Very professional and knowledgeable. Great experience so far! Thank you.
Very happy with our service. All our questions answered.
Top notch professional His knowledge of the job Outstanding . I told him that There was a popping noise When it comes on he said he can fix the problem and he did. He deserve a good raise when he’s evaluation comes around great job Jordi.
I am very much pleased with, Sean, the technician and the work done including the inspections. He was courteous and professional.
My experience with Michael and Sons was very positive. Scheduling the appointment for maintenance was easy. The two team members showed up on time, and were very courteous, professional, and knowledgeable. They explain the maintenance plan to me thoroughly, and were very thorough in the HVAC service they…
Very thorough and insured that I understood the electrical job he was doing.
I have used M&S for multiple services including HVAC and water heater replacement. They are always timely and professional. Communicate well and guarantee their work.
The best decision I have taken is buy my hvac units with M&S! They are the best. 4th year and still the best! Update 5th year and still the best!
Tarik, The Service Technician, was prompt, courteous, knowledgeable and very professional in performance. I appreciate his attention to details and willingness to explain the range of services and plans the company offers. I felt very much at ease working with him. HURRAY!!! Keep up the good work. 👍
Very friendly and professional, and exceptional service. Hope to see him again
Yousef Abdulraheem provided excellent service while servicing my AC. He arrived on time, and examined all parts to be sure thst everything was working when the job was completed.
John A. did a great job servicing my AC units and answering all my questions. He was knowledgeable, enthusiastic to help, and honest with all of his feedback!
Overall, great experience! So glad we chose them for peace of mind.
Expert review and analysis of potential issues, and intelligent suggestions for the a/c system review today. George was on time, friendly, knowledgeable and professional! Great service!
Darren was my tech this morning. He was on time, very professional and explained everything. I highly recommend Michael & Sons 👍
George was on time and professional he gave a lot of advice during his evaluation. we appreciate his attention to detail, especially on a hot summer day.
Repairs were completed in a very professional manner. I was fully informed at the start what was needed to be done and updated as the project progressed. Very happy with the completion. My only regret for this rating system is that I can't give a rating higher than 5.
Excellent service today by Connor M. Very professional and courteous. I highly recommend Michael & Son.
So far so great!! Great communication skills from Khori!!
Very professional technician. Represents Michael and Son very well.
She was very professional. She took her time and took pictures of the issues. I highly recommend her. She has excellent customer service.
George was prompt, extremely knowledgeable and able to share that knowledge.
Kacey was courteous and professional!
George was awesome. This was just a regular HVAC service. George provided excellent customer Service. And took the time to answer any questions I had about my unit.
Shalita was phenomenal! She was very thorough and explained everything she was doing along the way. Her professionalism guaranteed we I’ll be using M&S again!
Adam found the problem immediately and fixed it.
Shalita did excellent job troubleshooting and repairing the AC unit and the ecobee thermostat. She was friendly, knowledgeable and professional. She explained every step. She checked everything connected to the unit. Now I have AC and a working ecobee thermostat!
Kacey Pratt performed my annual home A/C systems maintenance and inspection. He identified a few important items that needed attention. Kacey fixed all three issues in a timely manner. Kacey was professional, respectful and very pleasant. He even applied a discount which was worthwhile to decrease my cost! I…
Quick and efficient service
Came on time and answered all questions and fix all problems
Erique came with his assistant and both did a marvelous job cleaning them . We were so thankful that they came yesterday to keep us cool all summer. Michael and Son are very lucky to have Erique on their staff. Thank you again for great work!!
Miguel Rivera was awesome. In addition to fixing the issue quickly and explaining it clearly, he was very nice and friendly. We are definitely keeping his card so we get him next time.
Jordi did a wonderful job. Friendly and thorough.
I've called Michael and Son's for years for all my plumbing, heating and cooling needs . Every technician including Henry were professional and knowledgeable. Henry advised me of additional services that would improve cooling in my home such as upgrading attic insulation. He also encouraged me to take advantage of the maintenance plans which made sense.
I scheduled an appointment as part of my plumbing maintenance plan. Yovan came out for a diagnostic and identified a few problems. He scheduled a follow up visit and was able to resolve the issues in a timely manner. I highly recommend getting their maintenance plan, which is affordable and necessary.
Knowledgeable and nice
I recently took advantage of the $69 tune-up special for my gas pack system, and George provided absolutely fantastic service. Since my system is aging, I really appreciated how understanding George was; he gave me a realistic assessment of its condition without any judgment or scare tactics. He wasn't 'salesy' or…
Santiago Contrera Vaz came to our house and fixed our AC unit. He was earlier than scheduled, was very professional, and provided excellent service. He did a great job describing the problem he found and how he planned to fix it. He also offered advice for any possible services that may be required in the future. I am very impressed with my experience.
Kasey Pratt was here almost 3 hrs doing a regular check of my HVAC system which is covered by my service contract. Kasey was very courteous and I hope thorough since he was here a long time. There were no issues with my HVAC units. When i made the appointment, I was given a “window” of service time from 10 am -12…
We recently had Alexia come do our annual HVAC inspection and maintenance, and couldn’t be more pleased with the services. Alexia was prompt, helpful and efficient in being sure our units were working properly before we begin the hot summer. 10/10 for the service and 10/10 for peace of mind.
Amazing technician that was extremely helpful and professional with his explanations. Very timely and polite. Thank you Jordi!
Peter, and crew did an amazing job knowledge, easy, and helpful with everything needed to be done. Would use MnS for any household fixing
Miguel did a amazing job. Identifying and explaining things that were recommended. He was polite and professional from his initial phone call to when he finished and left. Highly recommend him and Michael and Son
Explained that we were having higher than normal gas bills. Jonathan isolated the issue adjusted the gas flow for us. Very knowledgeable!
Technician was great. Professional and thorough.
Connor was thorough and efficient. He answered my question very well and provided top tier service.
Santiago Contrera Vaz was very responsive and professional. Appreciated the work he provided!
Our technician was great he quickly diagnosed the issue and repaired the HVAC for it to operate accordingly.
Kacey Pratt was very pleasant, knowledgeable, service oriented young man. He took time to explain everything to us. We compliment Michael and Son for the quality service staff they employ. Thank you very much.
Shalita was great! Professional, friendly and efficient.
Mohammed was our technician and he was amazing. On time, provided a quick fix and thorough explanation. We have used Michael and sons twice now and both times we were able to get same day service and repair. I seldom leave reviews, but wanted to make sure I recognize good service when I receive.
Carlo Rivera was a very patient technician and helpful. He came out in an emergency situation at night time and was really helpful answering all of our questions. He also cared for our situation as if it was his and that felt good as a customer because it really felt like he was looking out for our best interest. THANK YOU CARLO!!!!!
Very professional and explained everything that was wrong and had to be done and the cost.He did his job cleaned up and left.He always communicated with me whole time he was there and what he did and what needed to be done.
Santiago from Michael and Sons was very accommodating and worked at my home with us until 930pm ensuring we we 100% satisfied. He was organized, methodical, and took photos and videos of everything! He let me watch and ask questions and never got annoyed! He even pointed out when I raised a good question! He pointed…
Technician Marcus Mitchell performed at a very professional and knowledgeable level. He met and exceeded expectations!!
Excellent HVAC service team. Gerigre was awesome, helpful and did a great job.
Henry Morgan was on time , friendly, and very professional. He is and will be a very valuable employee for many years for Michael & Son. When finished he explained all that he did for this A/C service check up and offered some suggestions to help maintain the running efficiency of my new AC unit. Good job !
I was working when the tech Salah arrived. I let him in explained the problem and he started doing what it is he does. I went back to my office. He comes back in I come down stairs and he is on the phone walking around my house like he owns the place. I honestly thought he was casing my house! Ignores me for a…
Jordi was awesome. So quick, knowledgeable, and kind. We are most appreciative of the fine work he did.
Fantastic and incredibly fast service from a very knowledgeable, thoughtful and thorough technician. Thank you again, Yousef!
Service tech Henry performed a very professional and thorough service on our HVAC system.
Andrew was very professional and clearly knew what he was doing. Did a great job and had all issues fixed fast and efficiently.
Jesiah was thorough and professional performing annual AC maintenance and check-up
Miguel was awesome.
Mr Pratt was very informative and professional. He answered all my questions with expertise. I hope to get him for my next inspection.
Erique serviced my HVAC and was very helpful. He answered all my questions thoroughly, so I felt confident in his knowledge and skillset. He was honest and straightforward about costs and explained the options I have in my situation. He seemed to have my best interests in mind, so he earned my trust. Update: Erique…
Abdulraheem was knowledgeable, kind and patient in explaining the process. He also gave his recommendations and shared his findings. I am satisfied with the customer service that was delivered.
Great and knowledgeable technician
I have been a customer of Michael and Son for years... I had my scheduled AC unit maintenance check up this past March. Appointment went well and there were no issues reported. The next day however the temp in the house was 80 degrees. Contacted M&S and they said they would come out a few days later. It was hard to…
Alexia was very nice and very professional. She explained what she was going to do and answered all my questions.
Great service. Very professional. Alexia is a great tech.
Jesiah Tassin came to my home today to tune-up and clean my units. Jesiah was very professional, polite, respectful and very knowledgeable. He did a great job cleaning my units, I was amazed with how my units looked afterwards. He was respectful of my property (interior/exterior). I was very pleased with Jesiah.…
Excellent service!
The technician, Eric, showed up on time for the appointment. Eric was very friendly and professional. I highly recommend Michael & Sons for your HVAC tuneup needs.
Mohammad helped me out with AC maintenance. He did a great job inspecting the unit and pointing out potential issues
Exceptional professionalism. Totally focused on providing awesome service and explaining steps he took to service my hvac.
The technician, Yousef, did a great job. He was professional and courteous. He diagnosed the problem within one minute and got the AC back on. Very sharp young man.
I called today to ask for a 2nd opinion from my current HVAC service. Andrew Large came out (same day) on a diagnostic visit. I didn’t fully say what I was told by the previous provider, I just asked he give it a look over and make recommendations. Andrew found nothing wrong with my system and he had none of the…
Andrew was great! He identified the issue quickly and solved the short promptly and professionally. He provided pictures, videos and clear explanation of the problem and resolution.
On time and very courteous. Provided me with good recommendations.
Mohamed is the man! Diagnosed my issue in mere minutes and had me up and cooling not long thereafter. Totally professional and just a super nice guy.
Christopher McMastets was very professional, pleasant, friendly and knowledgeable and on time.
Yousef did an amazing job start to finish. Quickly diagnosed the issue, had all proper parts for repairs, would have him back again.
Very detailed maintenance report, Andrew the technician was a thorough and knowledgable.
Very pleased with my service- highly recommend!
Alexia was very punctual and informed me of services that would improve the air quality in my home.
We have been loyal Michael & Son customers for nearly 15 years and will definitely continue to be for years to come. Their service, products, and people truly set them apart. We recently had Salah Zaitoun out for a six-month check-up and maintenance on our two HVAC units. He did an outstanding job—I’d highly…
A noise & odor was coming from an electrical outlet
This is my first time using Michael and son and they are impressive. Our tech was amazing! i cannot say enough good things about this company! I'll never call anyone else! Thank you Jordan for making this so easy for us!
We were very pleased with the service we received. Our technician Carlo Rivera was very knowledgeable, thorough and professional. We would highly recommend Michael and Sons.
Santiago was excellent, best technician from Michael & Sons I've ever worked with. very skilled and knowledgeable about his trade, easy to talk to, took time to explain everything and overall did an excellent job. He was here to do the annual spring HVAC warranty service of my 2 HVAC systems.
Great attitude and professionalism!!!
Miguel was professional and very thorough completing all the scheduled work items while respectful to leave all worksites as he found them …recommended a UV light to control mold in the AC send duct which cost $600+, pending review next service date to see if it has value ... hope we have Miguel back next time
Very professional and knowledgeable
Very professional, thorough, and detailed. Took photos, explained the potential issues, and offered suggestions.
Jose was great! On time, checked our entire cooling system, explained everything he did.
7/25/26 Andrew Large identified the issue with the HVAC unit and explained the issue so I could understand. 😄 Andrew ordered the part and had the unit up and running as good as new. Outstanding service call by Michael & Son. 8/27/25 Edward Collins from Michael & Son Heating/Cooling provided the yearly maintenance…
Understood my issue, identified possible solution. Seemed quite knowledgeable of issue, made necessary revisions to electrical system. Hopefully issue is resolved.
Could not have been any better. Michael's job was professional and he explained what our options were and made our decisions easy. Wish everyone was as good
Henry did a fine job checking everything.Was very nice and respectful.
As usual I had exceptional work done. I've had multiple jobs done by this company and their technicians are always polite, knowledgeable, willing to educate, and hard workers.
On time, quick preventative maintenance performed.
Joe and the other tech did a great Job I am very happy with the service they did for me at my house
Having problems with my hvac, I remembered the jingle and decided to give them a call. I’ve had 4 different services and techs. All very professional and very nice. One was for an electrical quote. I really like that I could join their care plan and get discounts on services that include hvac, electric, and plumbing. It’s a one stop shop!
Aware of Covid precautions, professional and courteous. On time. Took time to explain all work.
Yousef was very helpful, knowledgeable, and professional. He answered our questions and concerns easily. Great customer service and friendly to the family. 100% would recommend.
Santiago was efficient, worked around my dogs and my work from home call schedule.
I have used Michael & Son in the past and will continue. I highly recommend this company. The service team is always on time,friendly, and knowledgeable about the needs of the customer.
Mr Farrell was thorough and checked to make sure all connections were in good condition and working order. Furthermore he was friendly and professional.
Carlo was professional and friendly. He took the time to explain what he saw and our options. Carlo deserves a ton of credit.
Robert and the rest of the team were excellent. They showed up right on time, were super polite, and answered all of my questions. I'm always thrilled with my service!
This service was my routine maintenance for my AC system. The technician, Jose, was thorough and explained what he found. I have had maintenance from other companies and I have more confidence that my units are working as they should.
Alexia was amazing very thorough and professional
Price
Bar = middle half of what customers paid · gold mark = category median.
Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Jobs customers hired them for
| Job | Reviews | Category typical |
|---|---|---|
| HVAC system maintenance | 1110 | $19–$176 |
| HVAC system repair | 611 | $83–$1.2k |
| A/C system maintenance | 598 | $27–$529 |
| Plumbing pipe repair | 558 | $317–$1.2k |
| Water heater installation | 546 | $1.4k–$2.8k |
| Toilet repair | 473 | $205–$786 |
| Plumbing leak detection | 451 | $122–$593 |
| Plumbing | 319 | — |
