How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%83+45.3Reliability 24%76+18.4Value 14%83+11.7Replies to reviews 7%100+7.1Craft & service penalty85−1.5Experts Score= 81Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.81SCOREMichael & Son Services
Holly Springs, NC · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #28Position by Experts Score among all companies we track in this category. of 30 water softener repair · 4.8★ from 14,480 Google reviews
Report card
Percentile vs other water softener repair (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and replies to reviews; weakest: reliability.
Reviews for your job
Customers hired Michael & Son Services for 8 kinds of job.
Michael & Son Services for a/c system repair
Clear ✕All 302 Google reviews tagged “A/C system repair” · showing 20
George was patient and he basically helped me with my problem, explaining it in details and not rushing even though it was in the evening
Salah was very professional and knowledgeable. He was able to fix my AC issue very quickly and I am incredibly happy with the fix!
Great service from Michael & Son! I’ve used them for plumbing, HVAC, and electrical work and have always had a positive experience. Their technicians are professional, knowledgeable, courteous, and show up when expected. They take the time to explain the work, answer questions, and make sure everything is done…
Service was done efficiently as usual. We have used Michael and Sons for years now. All of their technicians are knowledgeable, polite and professional.
Very professional and did a great job.
Yousef came by to diagnose the issue I was having. I had already eliminated some possibilities and rather than disregarding my info, he was receptive and went straight to the steps I was unable to perform myself. He quickly identified the problem, then we confirmed and he helped explain everything he was doing and…
This company is top notch. Requested service online Tuesday evening and had Miguel Rivera out the next morning at 10:30. Miguel was prompt and professional. He diagnosed the problem and made recommendations on how to proceed. 8/11/26 Had a whole house generator installed by Lamarius and he as every other technician…
Khori was great, he was very knowledgeable and professional.
Cameron was punctual, friendly and did a great job with our plumbing repair.
My air conditioner airflow suddenly stopped working downstairs. I contacted Michael & Son at 8 pm, and I received an appointment for the next morning. They were scheduled to come between 10 am and 12 pm. The service technician was Salah Zaitoun. He arrived at 10:30 am. Mr. Zaitoun was very professional, polite,…
Abdel (Aladdin) was great!! He did a very thorough job in cleaning my ductwork. Aladdin definitely went above and beyond to help insure that I understood what he was doing He gave great advice. Thanks so much
Salah went above and beyond. Give him a raise!
The repairman went over and above to get all of my plumbing needs addressed! Thank you 😊
They called before coming and then came on time. Professional and clean.
We had used this company before and were very satisfied with their service. That’s why we called them again when our air conditioner stopped working. Unfortunately, this time our experience was very different. We were told that the entire HVAC system needed to be replaced at a cost of more than $10,000. Since this…
Very professional and polite. Darrin was also good to my 2 dogs and cat while fixing my a/c
Khori installed the new coil promptly. The temp upstairs went from unbearable to comfy cool quickly. We all slept very well that night. Thx u khori 😀👍 THX U & WELL DONE!!
I have used M&S for multiple services including HVAC and water heater replacement. They are always timely and professional. Communicate well and guarantee their work.
The best decision I have taken is buy my hvac units with M&S! They are the best. 4th year and still the best! Update 5th year and still the best!
Jordi Myles was wonderful. Very personable, friendly and professional. He fixed our system in less than an hour!
Price
Bar = middle half of what customers paid · gold mark = category median.
Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Jobs customers hired them for
| Job | Reviews | Category typical |
|---|---|---|
| HVAC system maintenance | 1110 | $19–$176 |
| HVAC system repair | 611 | $83–$1.2k |
| A/C system maintenance | 598 | $27–$529 |
| Plumbing pipe repair | 558 | $317–$1.2k |
| Water heater installation | 546 | $1.4k–$2.8k |
| Toilet repair | 473 | $205–$786 |
| Plumbing leak detection | 451 | $122–$593 |
| Plumbing | 319 | — |
