How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%83+45.3Reliability 24%76+18.4Value 14%83+11.7Replies to reviews 7%100+7.1Craft & service penalty85−1.5Experts Score= 81Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.81SCOREMichael & Son Services
Holly Springs, NC · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #28Position by Experts Score among all companies we track in this category. of 30 water softener repair · 4.8★ from 14,480 Google reviews
Report card
Percentile vs other water softener repair (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and replies to reviews; weakest: reliability.
Reviews for your job
Customers hired Michael & Son Services for 8 kinds of job.
Michael & Son Services for a/c system repair
Clear ✕All 302 Google reviews tagged “A/C system repair” · showing 40
George was patient and he basically helped me with my problem, explaining it in details and not rushing even though it was in the evening
Salah was very professional and knowledgeable. He was able to fix my AC issue very quickly and I am incredibly happy with the fix!
Great service from Michael & Son! I’ve used them for plumbing, HVAC, and electrical work and have always had a positive experience. Their technicians are professional, knowledgeable, courteous, and show up when expected. They take the time to explain the work, answer questions, and make sure everything is done…
Service was done efficiently as usual. We have used Michael and Sons for years now. All of their technicians are knowledgeable, polite and professional.
Very professional and did a great job.
Yousef came by to diagnose the issue I was having. I had already eliminated some possibilities and rather than disregarding my info, he was receptive and went straight to the steps I was unable to perform myself. He quickly identified the problem, then we confirmed and he helped explain everything he was doing and…
This company is top notch. Requested service online Tuesday evening and had Miguel Rivera out the next morning at 10:30. Miguel was prompt and professional. He diagnosed the problem and made recommendations on how to proceed. 8/11/26 Had a whole house generator installed by Lamarius and he as every other technician…
Khori was great, he was very knowledgeable and professional.
Cameron was punctual, friendly and did a great job with our plumbing repair.
My air conditioner airflow suddenly stopped working downstairs. I contacted Michael & Son at 8 pm, and I received an appointment for the next morning. They were scheduled to come between 10 am and 12 pm. The service technician was Salah Zaitoun. He arrived at 10:30 am. Mr. Zaitoun was very professional, polite,…
Abdel (Aladdin) was great!! He did a very thorough job in cleaning my ductwork. Aladdin definitely went above and beyond to help insure that I understood what he was doing He gave great advice. Thanks so much
Salah went above and beyond. Give him a raise!
The repairman went over and above to get all of my plumbing needs addressed! Thank you 😊
They called before coming and then came on time. Professional and clean.
We had used this company before and were very satisfied with their service. That’s why we called them again when our air conditioner stopped working. Unfortunately, this time our experience was very different. We were told that the entire HVAC system needed to be replaced at a cost of more than $10,000. Since this…
Very professional and polite. Darrin was also good to my 2 dogs and cat while fixing my a/c
Khori installed the new coil promptly. The temp upstairs went from unbearable to comfy cool quickly. We all slept very well that night. Thx u khori 😀👍 THX U & WELL DONE!!
I have used M&S for multiple services including HVAC and water heater replacement. They are always timely and professional. Communicate well and guarantee their work.
The best decision I have taken is buy my hvac units with M&S! They are the best. 4th year and still the best! Update 5th year and still the best!
Jordi Myles was wonderful. Very personable, friendly and professional. He fixed our system in less than an hour!
Very professional and helpful
Marcus took excellent care of us, with prompt professional response even in the midst of a heatwave. We really appreciate you guys. We have been through several different companies for service and repair and yours is definitely the best
Miguei Rivera came out and fixed one of our HVAC cooling zones which was causing the A/C not to cool my bedroom. He replaced the zone motor with one with a great 5-year warranty. Michael and Son has a great team of experienced technicians for electrical, plumbing, HVAC and restoration. It’s so easy to have one number to call for all these services.
Really glad M&S was able to get someone out to diagnose what was going in with our AC. Carlo was super friendly and understanding. Great fella, took care of our issue and we had cool air again. Big fan of the service we’ve received so far.
Shalita did excellent job troubleshooting and repairing the AC unit and the ecobee thermostat. She was friendly, knowledgeable and professional. She explained every step. She checked everything connected to the unit. Now I have AC and a working ecobee thermostat!
Shalita was fantastic and very knowledgeable! She did a great job explaining all options and being willing to work with me on what I wanted to do.
Darren was professional but problem not solved. I’m paying $340.month and can’t evenly cool my house. Regret my lease with M&S. .
Santiago Contrera Vaz came to our house and fixed our AC unit. He was earlier than scheduled, was very professional, and provided excellent service. He did a great job describing the problem he found and how he planned to fix it. He also offered advice for any possible services that may be required in the future. I am very impressed with my experience.
Roland gave exceptional customer service. He was very knowledgeable and fixed the issue promptly.
Very poor customer service. Do not send this person to my property again
The professional who came to service my AC was a professional and very courteous and he did a very very good job thank you very much
Mohammed was our technician and he was amazing. On time, provided a quick fix and thorough explanation. We have used Michael and sons twice now and both times we were able to get same day service and repair. I seldom leave reviews, but wanted to make sure I recognize good service when I receive.
System was down, Michael & Sons responded same day and Santiago had the problems diagnosed and fixed in a short time.
Carlo Rivera was a very patient technician and helpful. He came out in an emergency situation at night time and was really helpful answering all of our questions. He also cared for our situation as if it was his and that felt good as a customer because it really felt like he was looking out for our best interest. THANK YOU CARLO!!!!!
Santiago from Michael and Sons was very accommodating and worked at my home with us until 930pm ensuring we we 100% satisfied. He was organized, methodical, and took photos and videos of everything! He let me watch and ask questions and never got annoyed! He even pointed out when I raised a good question! He pointed…
First time having any servicing done by Michael & Son and am very pleased. Tarik was very professional, diagnosed the issue with my A\C, explained my options thoroughly and had it back up and running that same day. Will definitely be using Michael & Son in the future.
Fantastic and incredibly fast service from a very knowledgeable, thoughtful and thorough technician. Thank you again, Yousef!
Erique serviced my HVAC and was very helpful. He answered all my questions thoroughly, so I felt confident in his knowledge and skillset. He was honest and straightforward about costs and explained the options I have in my situation. He seemed to have my best interests in mind, so he earned my trust. Update: Erique…
Extremely professional and transparent. Did everything they could to save me money on an expensive repair. Will definitely use again when needed.
Very quick service. Very professional and knowledgeable technician, Santiago.
Price
Bar = middle half of what customers paid · gold mark = category median.
Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Jobs customers hired them for
| Job | Reviews | Category typical |
|---|---|---|
| HVAC system maintenance | 1110 | $19–$176 |
| HVAC system repair | 611 | $83–$1.2k |
| A/C system maintenance | 598 | $27–$529 |
| Plumbing pipe repair | 558 | $317–$1.2k |
| Water heater installation | 546 | $1.4k–$2.8k |
| Toilet repair | 473 | $205–$786 |
| Plumbing leak detection | 451 | $122–$593 |
| Plumbing | 319 | — |
