How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%83+45.3Reliability 24%76+18.4Value 14%83+11.7Replies to reviews 7%100+7.1Craft & service penalty85−1.5Experts Score= 81Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.81SCOREMichael & Son Services
Holly Springs, NC · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #28Position by Experts Score among all companies we track in this category. of 30 water softener repair · 4.8★ from 14,480 Google reviews
Report card
Percentile vs other water softener repair (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and replies to reviews; weakest: reliability.
Reviews for your job
Customers hired Michael & Son Services for 8 kinds of job.
Michael & Son Services for a/c system repair
Clear ✕All 302 Google reviews tagged “A/C system repair” · showing 100
George was patient and he basically helped me with my problem, explaining it in details and not rushing even though it was in the evening
Salah was very professional and knowledgeable. He was able to fix my AC issue very quickly and I am incredibly happy with the fix!
Great service from Michael & Son! I’ve used them for plumbing, HVAC, and electrical work and have always had a positive experience. Their technicians are professional, knowledgeable, courteous, and show up when expected. They take the time to explain the work, answer questions, and make sure everything is done…
Service was done efficiently as usual. We have used Michael and Sons for years now. All of their technicians are knowledgeable, polite and professional.
Very professional and did a great job.
Yousef came by to diagnose the issue I was having. I had already eliminated some possibilities and rather than disregarding my info, he was receptive and went straight to the steps I was unable to perform myself. He quickly identified the problem, then we confirmed and he helped explain everything he was doing and…
This company is top notch. Requested service online Tuesday evening and had Miguel Rivera out the next morning at 10:30. Miguel was prompt and professional. He diagnosed the problem and made recommendations on how to proceed. 8/11/26 Had a whole house generator installed by Lamarius and he as every other technician…
Khori was great, he was very knowledgeable and professional.
Cameron was punctual, friendly and did a great job with our plumbing repair.
My air conditioner airflow suddenly stopped working downstairs. I contacted Michael & Son at 8 pm, and I received an appointment for the next morning. They were scheduled to come between 10 am and 12 pm. The service technician was Salah Zaitoun. He arrived at 10:30 am. Mr. Zaitoun was very professional, polite,…
Abdel (Aladdin) was great!! He did a very thorough job in cleaning my ductwork. Aladdin definitely went above and beyond to help insure that I understood what he was doing He gave great advice. Thanks so much
Salah went above and beyond. Give him a raise!
The repairman went over and above to get all of my plumbing needs addressed! Thank you 😊
They called before coming and then came on time. Professional and clean.
We had used this company before and were very satisfied with their service. That’s why we called them again when our air conditioner stopped working. Unfortunately, this time our experience was very different. We were told that the entire HVAC system needed to be replaced at a cost of more than $10,000. Since this…
Very professional and polite. Darrin was also good to my 2 dogs and cat while fixing my a/c
Khori installed the new coil promptly. The temp upstairs went from unbearable to comfy cool quickly. We all slept very well that night. Thx u khori 😀👍 THX U & WELL DONE!!
I have used M&S for multiple services including HVAC and water heater replacement. They are always timely and professional. Communicate well and guarantee their work.
The best decision I have taken is buy my hvac units with M&S! They are the best. 4th year and still the best! Update 5th year and still the best!
Jordi Myles was wonderful. Very personable, friendly and professional. He fixed our system in less than an hour!
Very professional and helpful
Marcus took excellent care of us, with prompt professional response even in the midst of a heatwave. We really appreciate you guys. We have been through several different companies for service and repair and yours is definitely the best
Miguei Rivera came out and fixed one of our HVAC cooling zones which was causing the A/C not to cool my bedroom. He replaced the zone motor with one with a great 5-year warranty. Michael and Son has a great team of experienced technicians for electrical, plumbing, HVAC and restoration. It’s so easy to have one number to call for all these services.
Really glad M&S was able to get someone out to diagnose what was going in with our AC. Carlo was super friendly and understanding. Great fella, took care of our issue and we had cool air again. Big fan of the service we’ve received so far.
Shalita did excellent job troubleshooting and repairing the AC unit and the ecobee thermostat. She was friendly, knowledgeable and professional. She explained every step. She checked everything connected to the unit. Now I have AC and a working ecobee thermostat!
Shalita was fantastic and very knowledgeable! She did a great job explaining all options and being willing to work with me on what I wanted to do.
Darren was professional but problem not solved. I’m paying $340.month and can’t evenly cool my house. Regret my lease with M&S. .
Santiago Contrera Vaz came to our house and fixed our AC unit. He was earlier than scheduled, was very professional, and provided excellent service. He did a great job describing the problem he found and how he planned to fix it. He also offered advice for any possible services that may be required in the future. I am very impressed with my experience.
Roland gave exceptional customer service. He was very knowledgeable and fixed the issue promptly.
Very poor customer service. Do not send this person to my property again
The professional who came to service my AC was a professional and very courteous and he did a very very good job thank you very much
Mohammed was our technician and he was amazing. On time, provided a quick fix and thorough explanation. We have used Michael and sons twice now and both times we were able to get same day service and repair. I seldom leave reviews, but wanted to make sure I recognize good service when I receive.
System was down, Michael & Sons responded same day and Santiago had the problems diagnosed and fixed in a short time.
Carlo Rivera was a very patient technician and helpful. He came out in an emergency situation at night time and was really helpful answering all of our questions. He also cared for our situation as if it was his and that felt good as a customer because it really felt like he was looking out for our best interest. THANK YOU CARLO!!!!!
Santiago from Michael and Sons was very accommodating and worked at my home with us until 930pm ensuring we we 100% satisfied. He was organized, methodical, and took photos and videos of everything! He let me watch and ask questions and never got annoyed! He even pointed out when I raised a good question! He pointed…
First time having any servicing done by Michael & Son and am very pleased. Tarik was very professional, diagnosed the issue with my A\C, explained my options thoroughly and had it back up and running that same day. Will definitely be using Michael & Son in the future.
Fantastic and incredibly fast service from a very knowledgeable, thoughtful and thorough technician. Thank you again, Yousef!
Erique serviced my HVAC and was very helpful. He answered all my questions thoroughly, so I felt confident in his knowledge and skillset. He was honest and straightforward about costs and explained the options I have in my situation. He seemed to have my best interests in mind, so he earned my trust. Update: Erique…
Extremely professional and transparent. Did everything they could to save me money on an expensive repair. Will definitely use again when needed.
Very quick service. Very professional and knowledgeable technician, Santiago.
David and Alex were both excellent. Ryan went above and beyond on 3 different trips to get me up and running. Very knowledgeable and capable. They diagnosed my needs and then took care of me same day! Thanks guys!
Andrew was great! He identified the issue quickly and solved the short promptly and professionally. He provided pictures, videos and clear explanation of the problem and resolution.
Mohamed is the man! Diagnosed my issue in mere minutes and had me up and cooling not long thereafter. Totally professional and just a super nice guy.
Yousef did an amazing job start to finish. Quickly diagnosed the issue, had all proper parts for repairs, would have him back again.
Andrew was WONDERFUL! Thought the mother board was bad. Turns out it our compressor needed to be replaced. Andrew’s was very honest with the info he provided. Great customer service and keep up the good work!
My AC went out yesterday afternoon and I made an appointment online which was very easy to do. Today Andrew arrived on time and was very polite and thorough. He explained the issue with my HVAC, installed the new capacitor and answered my questions. I will definitely call Michael and Sons again based on the service today! Thanks so much!
Great attitude and professionalism!!!
I was very satisfied with everything
Andrew is awesome!!! He repaired our unit faster than I thought was possible. He is an extremely well mannered young man and very efficient at what he does. Thank you Andrew!!!!
Tyler was great with our estimate. Straight forward and honest.
Mr. Mohammed Bounagui was professional, friendly and efficient. Got our AC back up and running quickly.
Santiago did a wonderful job. He had to come out at night and was very kind and courteous yet professional and explained everything and took pictures. He even called a previous technician who had just been out to our house to do a service call. They continue to go over and beyond and I cannot say enough about being…
I have been a Michael & Son Whole-Home Maintenance Plan member for the past year and couldn't be happier - especially after getting burned by another company before this. Everyone who has come out to my house is professional, knowledgeable, and incredibly thorough in the work they do. Today alone, I had James…
Great attitude & knowledgeable. They offer a great warranty & financing.
This business does good quality work. We've done a plumbing and HVAC through them. They clean up after themselves, tell you what they recommend with no pressure and are professional.
Our technician was very knowledgeable and professional. He made sure we were aware of everything and were satisfied with his work. Very neat and thorough Update 8/23/22, Henry was awesome today. Very thorough and explained everything and just a great customer service experience. Update 1/18/26 Angel was very prompt…
Years later and still loving Michael and Sons. They've taken great care of us. William Wren was our tech today for routine maintenance and our appointment was 12-6, he called to see if he could come early, ABSOLUTELY. And now he's come and gone and its not even noon yet. Love that, and not waiting around all…
Yousef was incredibly communicative and did a great job with the AC-related install. Got here on time and gave us a few options for our issue, and completed it in record time. All around Good experience. 2nd experience was with Frank Castenasa for an emergency plumbing visit. Frank showed up at a reasonable time…
Steer clear of these guys! I suggest reading ALL the reviews. Don't be fooled by their 4.8 star rating. They push for good reviews to make those pop up first--hiding the numerous and very recent bad, horrible and scary reviews. They replaced our AC unit in August and botched the install causing us to go through…
Michael & Son is everything you need for your heating and cooling needs. I had an issue with my cooling system and they had someone available for the next day, after that it took another couple of days to have the piece ready to be installed. Yousef was the one doing the system check and fixing the issue, he is very…
Arrived promptly at assigned time. Very clear with diagnosis and resolution. Gave me good options.
Miguel checked our AC unit after it stopped working. He was very friendly and understanding during a stressful time.
Thomas Coyle of Michael & Sons is an honest , hardworking technician with vast knowledge of HVAC! I would love to have him again for my air conditioning and heating needs in the future! Very trustworthy and down to earth guy!
Great service. Identified the problems, we were very happy with their suggestions, solutions, and pricing. They did recommend upgrading and replacing some things that we aren’t ready to yet, but I’m sure that’s a requirement of the job and they were not pushy at all when we declined. Speedy, friendly, even tried to make friends with my fearful dog.
Extremely professional, friendly, and informative. We appreciate Michael and Sons for their fast honest service.
Very efficient, polite and thorough. Andrew had a smile the entire time. He checked everything got my my AC going. Thanks for coming out.
Adam P. Of Michael & Son Services did a fantastic job in diagnosing and repairing our A/C system. He took his time to find the problem and fixing the issues. He is very professional and knowledgeable in his field. Thank you for your outstanding service! Continue to be great!
Thomas was prompt and thoroughly professional. I wasn’t able to met him, but my mother was. He made a quick analysis and fixed the issue. If this is the type of tech, they’re providing, this company has my and my family’s business.
Miguel was wonderful. He came out and fixed our one month old AC unit that had overheated and stopped working.
Justin was awesome. He explained everything thoroughly and completed all the work to fix a leaky condenser. We moved our maintenance contract to them based on this work.
Durham, NC. We called about our thermostat losing power resulting in no AC. Michael and Sons came out the same day. Miguel R was great with listening to the issue and establishing our setup. Once he opened the air handler, he diagnosed the issue right away. Our condensation drain became clogged and the excess water…
Andrew was great! I had a maintenance contract at another firm but they were always slow to respond. Not willing to wait days without a working AC in August, I found you guys. Came out the next day and quickly fixed issue. Thank you so much!!
I called and Michael and Sons on 8/4/25 to come out and look at air conditioning and we set a date for 8/6/25. Will arrived right on time and did an inspection to see what was wrong. He found that blower motor was not working and had to be replaced. He said he also noticed some organic substance growing in unit as…
Mohammed is great.
prepare to pay ultra premium rates for parts and services you likely don't need. after getting said recommended repair which doesn't work because you likely don't need it...they will do the simple fix at the very end and say "hopefully it will hold" and recommend a much bigger fix in the future... scammers to the…
Thanks for coming out after hours.
My technician was Darrin W. He took his time explaining my problem to me and explained what he would recommend. I appreciated his patience, being professional and all with a smile. My husband and I had a lot of questions and Darrin answered all with a smile and explained pros and cons. Customer service was…
Mohammed was great! He explained his findings and showed me exactly what needed to be done. I would recommend Mohammed in the future.
Miguel is an amazing AC technician. He fixed my AC outage at night in an emergency situation. I can’t thank him enough! 5 stars!!!
Miguel and his trainee were very competent and knowledgeable. Respectful of the property and did a great job. Thanks!
Frank is amazing. He takes time to explain the issues and how his recommendations will fix the problems. Frank’s level of professionalism will keep our household returning to Michael & Sons for our repairs.
Wonderful service!
Thomas was a "super chill" guy 😬. See what I did there? Because HVAC ... anyway, Michael an Son's seems to hire great folks. The repair diagnosis was quick, accurate, fast. Got great advice for when I need to get a new unit and fair pricing. They came to the house fast and in the window of time they promised. Great experience, thank you.
Just wanted to take a minute to tell your company thanks. You were quick, professional, and courteous in a “hot” circumstance. lol I especially would like to thank Louis, Joe and Tyson. All 3 guys helped us out on the hottest day of the year so far. My family is impressed with your company and employees. Both of…
Khori came by on an emergency call the other day to check on our AC outage during this heat wave. He was able to swiftly identify the issue and even educate me on how to mitigate issues myself in the future. Very grateful he was able to get cool air flowing for us going into a hot night.
Technicians were great. They took time to explain their findings in detail and even invited me to watch and learn as there was one technician in training. I will use their service again and highly recommend them.
Yousef was professional and courteous and he was very helpful in informing us what was wrong and what our options were.
Carlo Rivera did a very professional job. Good people are hard to find. Keep this one.
Jose was fantastic! He called to make sure it was okay to arrive early, wore shoe covers in our house and was incredibly thorough. He found and fixed our problem and continued to make sure everything else in the system was good. He explained everything to us and gave us incredibly reasonable costs for repairs. You have a customer for life.
Wonderful experiences as we use Michael and Son for all our home repair and maintenence now! Always easy scheduling and the techs are terrific, a few months ago we had Kareem out to our home and he was on time, efficient, pleasant and did a great job. We bought the Home Care Program, and have been getting…
The whole team at Michael and Son's has been great. From the 2 gentlemen that helped install our new ductwork and HVAC unit to the finance leaders to the admins that helped schedule our appointments. One in particular stood out, Mike Glavin. His professionalism, knowledge of water heaters, wells, plumbing and water…
Tim came out to check my plumbing issue and I was very pleased with his service. 3rd plumber to come out and he went straight to the issue and fixed it! Shortly after, Adam P came out twice to fix my AC issue and got the job done!! Thank you both!!!!
Miguel was excellent, professional and very informative.
Friendly competent serviceman. Explained everything well and showed up timely.
Allen, our service tech was courteous and friendly. He was able to identify the problem with our A/C unit and get it back running and heating again.
Durham is a top notch technciañ very polite and knowledgeable. Highly recommend.
Technician did a very good job.
Very professional! Great Job! Jose Martinez-Felipe came by and did a fantastic inspection and even showed me some pro tips to combat mold and mildew! Great place, highly recommend!!
I signed on with Michael and Sons years ago and it's been a great experience ever since. They're professional and reasonably priced. When the technicians come out for servicing they're always on time, courteous and work neatly. They not only maintain our systems, they've also installed new upstairs and downstairs…
David did an excellent job installing my new HVAC system. He and his partner were very professional and respectful. It was a pleasure having them provide this service.
Price
Bar = middle half of what customers paid · gold mark = category median.
Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Jobs customers hired them for
| Job | Reviews | Category typical |
|---|---|---|
| HVAC system maintenance | 1110 | $19–$176 |
| HVAC system repair | 611 | $83–$1.2k |
| A/C system maintenance | 598 | $27–$529 |
| Plumbing pipe repair | 558 | $317–$1.2k |
| Water heater installation | 546 | $1.4k–$2.8k |
| Toilet repair | 473 | $205–$786 |
| Plumbing leak detection | 451 | $122–$593 |
| Plumbing | 319 | — |
