How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%83+45.3Reliability 24%76+18.4Value 14%83+11.7Replies to reviews 7%100+7.1Craft & service penalty85−1.5Experts Score= 81Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.81SCOREMichael & Son Services
Holly Springs, NC · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #28Position by Experts Score among all companies we track in this category. of 30 water softener repair · 4.8★ from 14,480 Google reviews
Report card
Percentile vs other water softener repair (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and replies to reviews; weakest: reliability.
Reviews for your job
Customers hired Michael & Son Services for 8 kinds of job.
Michael & Son Services for drain cleaning
Clear ✕All 177 Google reviews tagged “Drain cleaning” · showing 60
Had a thermostat issue and Miguel was very thorough and gave clear explanations for what was happening and what he was doing to correct the problem. Excellent Service!
Angel was great. We are your customers now. Thank you!
Great experience & my tech was knowledgeable as well as professional. It always good to be prompt & quick
Josh was very knowledgeable and helpful!
He was great, I highly recommend him. He was on time, did the work fast and was very insightful.
Danny was great. Fixed the clog quickly. He was professional and helpful.
On time efficient and knowledgeable
Today i had an appointment with Michael and son concerning my plumbing and I had an AMAZING experience the Technician Eli’s Del Rio he was very informative and explained every single detail so Me and my wife could understand he also went above and beyond to fix the problem This experience has made me have a new…
Nolen was great! Very knowledgeable and helped me save some money along the way.
Very professional.
Shalita did excellent job troubleshooting and repairing the AC unit and the ecobee thermostat. She was friendly, knowledgeable and professional. She explained every step. She checked everything connected to the unit. Now I have AC and a working ecobee thermostat!
I always have a wonderful experience with Juan at Michael & Son. He’s super knowledgeable, helpful and prompt in getting the job done! 10/10
Shalita was fantastic and very knowledgeable! She did a great job explaining all options and being willing to work with me on what I wanted to do.
I needed help with my bathroom and TreC did what he needed to fix my issue! Thank you!
Our technician was great he quickly diagnosed the issue and repaired the HVAC for it to operate accordingly.
Mohammed was our technician and he was amazing. On time, provided a quick fix and thorough explanation. We have used Michael and sons twice now and both times we were able to get same day service and repair. I seldom leave reviews, but wanted to make sure I recognize good service when I receive.
Lawrence was very kind and helped me fix my clogged drain. He explained everything nicely and double checked to make sure there were can no more problems. 100 percent recommend!
Lawrence was very knowledgeable and professional!!
I discovered my issue, clogged pipe in kitchen causing water to back up, around 6:30 pm. I called Michael & Son to see if I could get a Plumber out that night. I was able to get service & he arrived within 3 hours. Juan, the Technician was wonderful! He was professional, friendly & helpful in clearing the clog…
Excellent work and very professional. They are now my go to company.
Very professional, prompt. Gave us helpful information.
Jon Ryckman provided excellent service
Andrew was prompt to the appt time. He came in and assessed what needed to be done, went over what was going to be needed and provided me with an estimate before he began work.
Travis took his time to listen to what we wanted to accomplish and gave us some great options to review
The technician that came out to my house is very knowledgeable and clean didn't leave him and quick.\nAppreciate mister lawrence
Lawrence was diligent in solving my Mom’s plumbing problem. She’s elderly and really needed immediate help. Michael and Son responded promptly and charged fairly for the complex issue that needed to be solved. I highly recommend and would use them again.
My experience with Matt was very positive. I was away for military duties ahead of a deployment overseas and he provided me with timely, detailed updates of what he observed and made recommendations on what options I had available and answered all my questions to make an informed decision. He was thorough and made…
Very professional and knowledgeable. Took his time to explain everything and suggested how to improve so as not to have the issue again.
Tech was very knowledgeable and helpful. Great communication and explains the process and outcomes.
Fantastic job and great attitude. I will definitely use them again.
Angel arrived on time, was highly mannerable, and quickly assessed the issue with my garbage disposal. He asked the neccessary questions, let me know the price difference, and fixed the issue.
Lawrence did a great job. He explained to me what he would be doing before starting. He prepared the area to prevent water from leaking. Was able find and clear the backup in the kitchen sink drain. He cleared the drain then used an additional clearing tool to make sure the entire line was cleared and good to go. Everything is draining so much faster now!
Quick in out, fixed all my problems!
Mr. Ryan was professional and courteous. He worked through multiple issues and his work was excellent.
This business does good quality work. We've done a plumbing and HVAC through them. They clean up after themselves, tell you what they recommend with no pressure and are professional.
Chris inspected the new Gas Furnace installed by ARS last June when prior one (with higher rater) was one year past warranty.Showed me photo of mold in duct and rust in a pipe. This inspection showed that they had not replaced the plenum where the mold was identified Very, very thorough inspection with a…
Polite young man. Concious of neatness. No mess. Explained what he needed to do with price before hand. Thought it was expensive.
He went above and beyond speaking with me and giving me helpful tips . Kind, clean, smart, thoughtful, and thorough
The Michael and Sons' technician, Jason Lind, did an excellent job with a faucet installation, minor drain repair and cleaning, and a plumbing inspection. He explained all he did and what he saw on the inspection very clearly. He was very personable and respectful.
Michael and Son were prompt, knew exactly what to do and fixed the problem. They charge too much, but I guess if people are over a barrel and have the funds that's their prerogative.
Justin was very thorough and did a great job diagnosing the issue and walking through all the avaialable options to address it. He took the time to make sure everything was done correctly and with the highest quality.
Arrived quickly and it was a bigger job than expected, excellent work on the immediate issue and helped identify future concerns i wasnt aware of. Would recommend!
The young man was outstanding!! Very polite and taught me a lot!!! He did a fantastic job!!!
Michael & Son Services diagnosed a puzzling problem with our septic system and toilets quickly, professionally and accurately - three other companies have previously tried to help us. We are so impressed with finally getting a solution - Lawrence, our technician, did a fantastic job at opening the clogged line,…
Lawrence was punctual and quickly identified the cause of my plumbing issue and resolved it. Even when we initially could not recreate the problem right away, he was patient and did not question my account of the problem! He Instead tried multiple methods to repeat the issue so he could observe it firsthand. He…
He did a wonderful job! We're very satisfied. Above and beyond!
Lawrence was a very thorough and efficient tech. He was able to locate all of our plumbing issues and mitigate them.
Professional and helpful service. Will be calling again in the future when I need more plumbing or drain cleaning work done.
Techs were professional, quick and able to provode solutions right away. Will look to use again.
Great service!
Exceptional service
Technician was excellent, courteous, friendly and professional.
On time, thorough and very courteous. Tyler was a champ to install an attic fan in 100 degrees! Very pleased with the service!
We have gone with Michael & Son for our plumbing, electrical, and HVAC needs for years after trying out other companies. What we liked best is that we can always get a technician fairly quickly and their work is backed by a warranty. Today, we had J'Mario help us with our clogged sinks and bathtub drain, as well as…
Jason and Zach were so great to work with. They were both very personable and professional, taking care of our plumbing issue quickly and efficiently. They both are very knowledgeable and made sure we were comfortable with the work that needed to be done.
Same day service, called in the morning and was able to schedule that day with a very friendly receptionist, the service man came with booties, polite, asked questions, was very clear on findings and what needed to be done.
Lawrence was a great technician, very detailed and efficient
AC drain line completely clogged. When another company said it can't be cleared and would need to be replaced I called Micheal and Sons for a second opinion. Michael and Sons was successful at fixing the issue. The tech was on time, very determined to repair the issue, very informative, and was so helpful in helping…
I have used Michael & Son's different services, HVAC, Restoration, and Plumbing and have always had a great experience and great work!
Fixed the issue. Thorough. Decent price. Made recommendations for how to do maintenance from it happening again. I am grateful.
Price
Bar = middle half of what customers paid · gold mark = category median.
Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Jobs customers hired them for
| Job | Reviews | Category typical |
|---|---|---|
| HVAC system maintenance | 1110 | $19–$176 |
| HVAC system repair | 611 | $83–$1.2k |
| A/C system maintenance | 598 | $27–$529 |
| Plumbing pipe repair | 558 | $317–$1.2k |
| Water heater installation | 546 | $1.4k–$2.8k |
| Toilet repair | 473 | $205–$786 |
| Plumbing leak detection | 451 | $122–$593 |
| Plumbing | 319 | — |
