How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%83+45.3Reliability 24%76+18.4Value 14%83+11.7Replies to reviews 7%100+7.1Craft & service penalty85−1.5Experts Score= 81Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.81SCOREMichael & Son Services
Holly Springs, NC · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #28Position by Experts Score among all companies we track in this category. of 30 water softener repair · 4.8★ from 14,480 Google reviews
Report card
Percentile vs other water softener repair (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and replies to reviews; weakest: reliability.
Reviews for your job
Customers hired Michael & Son Services for 8 kinds of job.
Michael & Son Services for drain cleaning
Clear ✕All 177 Google reviews tagged “Drain cleaning” · showing 100
Had a thermostat issue and Miguel was very thorough and gave clear explanations for what was happening and what he was doing to correct the problem. Excellent Service!
Angel was great. We are your customers now. Thank you!
Great experience & my tech was knowledgeable as well as professional. It always good to be prompt & quick
Josh was very knowledgeable and helpful!
He was great, I highly recommend him. He was on time, did the work fast and was very insightful.
Danny was great. Fixed the clog quickly. He was professional and helpful.
On time efficient and knowledgeable
Today i had an appointment with Michael and son concerning my plumbing and I had an AMAZING experience the Technician Eli’s Del Rio he was very informative and explained every single detail so Me and my wife could understand he also went above and beyond to fix the problem This experience has made me have a new…
Nolen was great! Very knowledgeable and helped me save some money along the way.
Very professional.
Shalita did excellent job troubleshooting and repairing the AC unit and the ecobee thermostat. She was friendly, knowledgeable and professional. She explained every step. She checked everything connected to the unit. Now I have AC and a working ecobee thermostat!
I always have a wonderful experience with Juan at Michael & Son. He’s super knowledgeable, helpful and prompt in getting the job done! 10/10
Shalita was fantastic and very knowledgeable! She did a great job explaining all options and being willing to work with me on what I wanted to do.
I needed help with my bathroom and TreC did what he needed to fix my issue! Thank you!
Our technician was great he quickly diagnosed the issue and repaired the HVAC for it to operate accordingly.
Mohammed was our technician and he was amazing. On time, provided a quick fix and thorough explanation. We have used Michael and sons twice now and both times we were able to get same day service and repair. I seldom leave reviews, but wanted to make sure I recognize good service when I receive.
Lawrence was very kind and helped me fix my clogged drain. He explained everything nicely and double checked to make sure there were can no more problems. 100 percent recommend!
Lawrence was very knowledgeable and professional!!
I discovered my issue, clogged pipe in kitchen causing water to back up, around 6:30 pm. I called Michael & Son to see if I could get a Plumber out that night. I was able to get service & he arrived within 3 hours. Juan, the Technician was wonderful! He was professional, friendly & helpful in clearing the clog…
Excellent work and very professional. They are now my go to company.
Very professional, prompt. Gave us helpful information.
Jon Ryckman provided excellent service
Andrew was prompt to the appt time. He came in and assessed what needed to be done, went over what was going to be needed and provided me with an estimate before he began work.
Travis took his time to listen to what we wanted to accomplish and gave us some great options to review
The technician that came out to my house is very knowledgeable and clean didn't leave him and quick.\nAppreciate mister lawrence
Lawrence was diligent in solving my Mom’s plumbing problem. She’s elderly and really needed immediate help. Michael and Son responded promptly and charged fairly for the complex issue that needed to be solved. I highly recommend and would use them again.
My experience with Matt was very positive. I was away for military duties ahead of a deployment overseas and he provided me with timely, detailed updates of what he observed and made recommendations on what options I had available and answered all my questions to make an informed decision. He was thorough and made…
Very professional and knowledgeable. Took his time to explain everything and suggested how to improve so as not to have the issue again.
Tech was very knowledgeable and helpful. Great communication and explains the process and outcomes.
Fantastic job and great attitude. I will definitely use them again.
Angel arrived on time, was highly mannerable, and quickly assessed the issue with my garbage disposal. He asked the neccessary questions, let me know the price difference, and fixed the issue.
Lawrence did a great job. He explained to me what he would be doing before starting. He prepared the area to prevent water from leaking. Was able find and clear the backup in the kitchen sink drain. He cleared the drain then used an additional clearing tool to make sure the entire line was cleared and good to go. Everything is draining so much faster now!
Quick in out, fixed all my problems!
Mr. Ryan was professional and courteous. He worked through multiple issues and his work was excellent.
This business does good quality work. We've done a plumbing and HVAC through them. They clean up after themselves, tell you what they recommend with no pressure and are professional.
Chris inspected the new Gas Furnace installed by ARS last June when prior one (with higher rater) was one year past warranty.Showed me photo of mold in duct and rust in a pipe. This inspection showed that they had not replaced the plenum where the mold was identified Very, very thorough inspection with a…
Polite young man. Concious of neatness. No mess. Explained what he needed to do with price before hand. Thought it was expensive.
He went above and beyond speaking with me and giving me helpful tips . Kind, clean, smart, thoughtful, and thorough
The Michael and Sons' technician, Jason Lind, did an excellent job with a faucet installation, minor drain repair and cleaning, and a plumbing inspection. He explained all he did and what he saw on the inspection very clearly. He was very personable and respectful.
Michael and Son were prompt, knew exactly what to do and fixed the problem. They charge too much, but I guess if people are over a barrel and have the funds that's their prerogative.
Justin was very thorough and did a great job diagnosing the issue and walking through all the avaialable options to address it. He took the time to make sure everything was done correctly and with the highest quality.
Arrived quickly and it was a bigger job than expected, excellent work on the immediate issue and helped identify future concerns i wasnt aware of. Would recommend!
The young man was outstanding!! Very polite and taught me a lot!!! He did a fantastic job!!!
Michael & Son Services diagnosed a puzzling problem with our septic system and toilets quickly, professionally and accurately - three other companies have previously tried to help us. We are so impressed with finally getting a solution - Lawrence, our technician, did a fantastic job at opening the clogged line,…
Lawrence was punctual and quickly identified the cause of my plumbing issue and resolved it. Even when we initially could not recreate the problem right away, he was patient and did not question my account of the problem! He Instead tried multiple methods to repeat the issue so he could observe it firsthand. He…
He did a wonderful job! We're very satisfied. Above and beyond!
Lawrence was a very thorough and efficient tech. He was able to locate all of our plumbing issues and mitigate them.
Professional and helpful service. Will be calling again in the future when I need more plumbing or drain cleaning work done.
Techs were professional, quick and able to provode solutions right away. Will look to use again.
Great service!
Exceptional service
Technician was excellent, courteous, friendly and professional.
On time, thorough and very courteous. Tyler was a champ to install an attic fan in 100 degrees! Very pleased with the service!
We have gone with Michael & Son for our plumbing, electrical, and HVAC needs for years after trying out other companies. What we liked best is that we can always get a technician fairly quickly and their work is backed by a warranty. Today, we had J'Mario help us with our clogged sinks and bathtub drain, as well as…
Jason and Zach were so great to work with. They were both very personable and professional, taking care of our plumbing issue quickly and efficiently. They both are very knowledgeable and made sure we were comfortable with the work that needed to be done.
Same day service, called in the morning and was able to schedule that day with a very friendly receptionist, the service man came with booties, polite, asked questions, was very clear on findings and what needed to be done.
Lawrence was a great technician, very detailed and efficient
AC drain line completely clogged. When another company said it can't be cleared and would need to be replaced I called Micheal and Sons for a second opinion. Michael and Sons was successful at fixing the issue. The tech was on time, very determined to repair the issue, very informative, and was so helpful in helping…
I have used Michael & Son's different services, HVAC, Restoration, and Plumbing and have always had a great experience and great work!
Fixed the issue. Thorough. Decent price. Made recommendations for how to do maintenance from it happening again. I am grateful.
Had a bathroom sink that was a very slow drainer! Juan cleaned it out in no time and gave us some tips to prevent or at least slow down the situation. Great Technician with helpful hints also!! Thanks Michael & Sons for having such GOOD Technician’s!!
Danny was polite and efficient.
Adam was awesome. He was able to determine the problem right away, and gave me a bunch of tips for preventing it from happening in the future.
Great work , great service 👍🏾
Great guy, great service!
Jason was wonderful and went over and beyond to help us. With 5 kids having a clogged kitchen sink and thus no use of the dishwasher we greatly appreciate his help.
Frank was very patient and explained each step of the process to complete our plumbing problem. We very much enjoyed his character and his professionalism. If we need any plumbing service, we will request that our Technician be Frank!!!
John was very friendly and helpful.
Lawrence was awesome. We had a difficult clog in our kitchen sink and he approached it patiently and took the time to make sure it was done right. Thank you!
Was early spent time to tell her the problem
Professional, helpful, excellent work, well-documented.
They were able to service the drain at a local apartment building in a timely manner. The drain tech was professional and courteous. I asked o many questions and he took his time to explain the work. I'd highly recommend Michael and sons.
I had a super backed up toilet that was nearly overflowing and would not budge, Ryan took care of it in probably less than 5 minutes and even left the toilet clean. He was friendly, professional, quick, and did a great job. In addition to making an embarrassing situation seem like it wasn’t a big deal - I had mad…
We called this company due to a clogged kitchen sink. The dispatcher was super kind and we were able to be seen the same week. The technician was excellent and quick. Satisfied.
Lawrence got here as scheduled and was polite & courteous. He got right to work. Once he was done, he explained the issue to me in a way that I understood & talked about ways to prevent it from happening again. He was nothing but professional and understanding of our problem. I was very relieved that he could fix our clog so easily.
Plumbing repair work was contracted and was completed. They said they performed other services. We paid 3 other companies to review. Michael & Sons totally ripped us off for over $10k. There were many issues. Cannot recommend this company!
Fabian Martinez did a great job for me today! He's very friendly, explained things well, and made sure to show me exactly what was happening and what he was doing for each step in the process. Thank you, Fabian!
Michael and Son will always have us as customers! John was great, friendly, and very knowledgeable.
Fabian is a top notch plumber at Michael and Sons. He is efficient, knows all things plumbing and always cleans up the work area. He explains what the problem is in a transparent way and is thorough in his work.
Frank is with great knowledge and did a great job.
The Tech was knowledgeable, personable, very articulate. Described what the issue was and resolved it. My wife and I were very pleased all around! Want to give a big thank you to Timothy Trainer, Thanks!!
Solved the problem quickly with no unnecessary work.
Petey and his apprentice were friendly, knowledgeable, and efficient. I would highly recommend their service for plumbing. While not the cheapest, the quality speaks for itself.
Work was not done because the plumber(Nick) did not have a snake and he said that he could not do the work. He was 2hrs late and acted like he did not care. Not professional. Will not ever use this company again! What plumber doesn't have a snake?!!
Customer service was excellent. Ryan did a great job!
Ryan was my technician. He was on time, respectful, and had a wonderful positive attitude. He was knowledgeable and very helpful in getting my hallway bathroom sink restored for us to use. It had a bad clog. So thankful for his prompt and attentive service. The Jones Household thanks you greatly for helping us.
AWESOME. 5 hours spent trying to find the clog that was 25 feet down. Our service guy was great. Highly recommend.
Michael & Son are an amazing company. We had a sewer emergency at our home, and they were spot on , responsive and got the issue rectified in no time. The technician Darrick Shaw was very polite, patient and addressed all our questions diligently . They also provided their expert recommendation on the right process…
John Howekl is an amazing ambassador for your company. He is professional, courteou, , knowledgeable, efficient and approachable with questions. He cleared my drain so with remarkable speed, checked the corrected function before he left. Who could ask for better service!!
John did an excellent job, went the extra mile to get things right. Would recommend him to anyone.
OUTSTANDING Experience - Our technician, John Howell, was fantastic. He exceeded my expectations exponentially!
Very timely appointment, less than 16 hours from time I contacted in the late afternoon. I appreciated the multiple points of contact, even prior to showing up. I have two giant dogs and so the tracking link for their arrival was great to ensure I could put my dogs outside at the last minute, but prior to the chaos…
Great service!! Juan did a wonderful job !!!!
They came on time, did a good job, were very professional and clearly had expertise, but when wrapping up did not clean up adequately and also left our crawl space door wide open. Didn't discover it until late in the evening, and didn't enjoy cleaning up the smelly mess.
Cameron was knowledgeable of my problems, explained options clearly and fixed problems to my satisfaction.
Friendly, professional, detailed. The service to my A/C system gives me confidence that I can breathe easier knowing it's in good hands.
Great service today! Thank you again Ryan - excellent communication, timely, great work and so helpful. Appreciate it!
Jacob was wonderful! He was able to come earlier than expected which I really appreciated. He was quick and thorough and fixed my drain in no time! He was also really helpful and showed me several options when I asked about installing a garbage disposal. I will definitely be calling again!
Cody the repairman was prompt, cordial and very professional. He determined the problem quickly, explained what needed to b e done, the time and the price. Very pleased and would use this company again.
Juan, the service technician, arrived well within the quoted time. I received a nice bio about him prior to his arrival. He called to let me know when he was within 30 minutes of the home. When he arrived he was very personable and professional. He checked the problem toilet, told me what possible steps he might…
Price
Bar = middle half of what customers paid · gold mark = category median.
Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Jobs customers hired them for
| Job | Reviews | Category typical |
|---|---|---|
| HVAC system maintenance | 1110 | $19–$176 |
| HVAC system repair | 611 | $83–$1.2k |
| A/C system maintenance | 598 | $27–$529 |
| Plumbing pipe repair | 558 | $317–$1.2k |
| Water heater installation | 546 | $1.4k–$2.8k |
| Toilet repair | 473 | $205–$786 |
| Plumbing leak detection | 451 | $122–$593 |
| Plumbing | 319 | — |
