How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%83+45.3Reliability 24%76+18.4Value 14%83+11.7Replies to reviews 7%100+7.1Craft & service penalty85−1.5Experts Score= 81Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.81SCOREMichael & Son Services
Holly Springs, NC · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #28Position by Experts Score among all companies we track in this category. of 30 water softener repair · 4.8★ from 14,480 Google reviews
Report card
Percentile vs other water softener repair (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and replies to reviews; weakest: reliability.
Reviews for your job
Customers hired Michael & Son Services for 8 kinds of job.
Michael & Son Services for faucet repair
Clear ✕All 183 Google reviews tagged “Faucet repair” · showing 20
Ok…
Very patient and thorough technician. He did a great job.
Juan is a very good guy and was very helpful.
Professional, fast and courteous!
Yavon was great. He spoke to us about what we needed and went to work. He updated parts for our toilets and was out of there in no time. Thank you!
Jason is the best. He is professional and respectful of our home. I will always ask if he can be our plumber.
Great explanation, timely completion!
Bryan was On time, very informative very thorough! Also very pleasant and knowledgeable
The repair was good. I was very dissatisfied with the cost. My kitchen sink was dripping.
Very professional and worked until he found the problem that was causing low water pressure.
They did a plumbing inspection and found a few issues. They had the parts on the truck so everything could be done the same day. Jim did a great job explaining the issues.
Started having major water pressures in my kitchen sink late in the day Wednesday and was able to get someone out first thing on Thursday. Mike Glavin helped me out with the faucet and identified the means to mitigate further plumbing issues with the town water supply that could result in additional repairs at my…
Confident and knowledgeable. Great insight and helpful. Taught me how to drain and refill my water heater.
The repairman went over and above to get all of my plumbing needs addressed! Thank you 😊
Thomas was great for plumbing repair! He got here early, worked quickly, and explain things clearly. Absolutely recommended. Tim was an awesome AC technician. He was prompt, articulate, hard-working, and was willing to explain things to me and answer my questions. Highly recommend! We whole-heartedly recommend all…
Travis was very professional and knowledgeable and he was quick.
Good service and quick response. Great job!! Very nice guy! Highly recommend!
I had a problem with my lights flickering . Brandon was very knowledgeable and took care of the problem. He also noticed some of my switches going bad and he replaced them along with the plugs on the outside of the house. I would definitely use them again
Adam was responsive and addressed my issue quickly while explaining through the issue the entire time. From the first contact via AI to when Adam showed up to correct a few hours later....the service was flawless!
The services provided by the technician were superb. I will look to your company for future opportunities assistance when needed. Thank you.
Price
Bar = middle half of what customers paid · gold mark = category median.
Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Jobs customers hired them for
| Job | Reviews | Category typical |
|---|---|---|
| HVAC system maintenance | 1110 | $19–$176 |
| HVAC system repair | 611 | $83–$1.2k |
| A/C system maintenance | 598 | $27–$529 |
| Plumbing pipe repair | 558 | $317–$1.2k |
| Water heater installation | 546 | $1.4k–$2.8k |
| Toilet repair | 473 | $205–$786 |
| Plumbing leak detection | 451 | $122–$593 |
| Plumbing | 319 | — |
