How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%83+45.3Reliability 24%76+18.4Value 14%83+11.7Replies to reviews 7%100+7.1Craft & service penalty85−1.5Experts Score= 81Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.81SCOREMichael & Son Services
Holly Springs, NC · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #28Position by Experts Score among all companies we track in this category. of 30 water softener repair · 4.8★ from 14,480 Google reviews
Report card
Percentile vs other water softener repair (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and replies to reviews; weakest: reliability.
Reviews for your job
Customers hired Michael & Son Services for 8 kinds of job.
Michael & Son Services for faucet repair
Clear ✕All 183 Google reviews tagged “Faucet repair” · showing 60
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Very patient and thorough technician. He did a great job.
Juan is a very good guy and was very helpful.
Professional, fast and courteous!
Yavon was great. He spoke to us about what we needed and went to work. He updated parts for our toilets and was out of there in no time. Thank you!
Jason is the best. He is professional and respectful of our home. I will always ask if he can be our plumber.
Great explanation, timely completion!
Bryan was On time, very informative very thorough! Also very pleasant and knowledgeable
The repair was good. I was very dissatisfied with the cost. My kitchen sink was dripping.
Very professional and worked until he found the problem that was causing low water pressure.
They did a plumbing inspection and found a few issues. They had the parts on the truck so everything could be done the same day. Jim did a great job explaining the issues.
Started having major water pressures in my kitchen sink late in the day Wednesday and was able to get someone out first thing on Thursday. Mike Glavin helped me out with the faucet and identified the means to mitigate further plumbing issues with the town water supply that could result in additional repairs at my…
Confident and knowledgeable. Great insight and helpful. Taught me how to drain and refill my water heater.
The repairman went over and above to get all of my plumbing needs addressed! Thank you 😊
Thomas was great for plumbing repair! He got here early, worked quickly, and explain things clearly. Absolutely recommended. Tim was an awesome AC technician. He was prompt, articulate, hard-working, and was willing to explain things to me and answer my questions. Highly recommend! We whole-heartedly recommend all…
Travis was very professional and knowledgeable and he was quick.
Good service and quick response. Great job!! Very nice guy! Highly recommend!
I had a problem with my lights flickering . Brandon was very knowledgeable and took care of the problem. He also noticed some of my switches going bad and he replaced them along with the plugs on the outside of the house. I would definitely use them again
Adam was responsive and addressed my issue quickly while explaining through the issue the entire time. From the first contact via AI to when Adam showed up to correct a few hours later....the service was flawless!
The services provided by the technician were superb. I will look to your company for future opportunities assistance when needed. Thank you.
Another faucet handle leaking. Worn cartridge. Decided to replace others as well since I at aatter of time. Requested Angel since he has done excellent work for us. Angel called on his way with ETA. He had the the 3 faucet handles done in a 90 minutes. It wasn't an emergency, but we got an appointment next day. That's very nice as well. Thanks.
Jason was knowledgeable and efficient. Friendly and relatable.
Franks was a true professional! I would recommend him to any of my neighbors or friends.
Jordan Joseph, who did several plumbing related jobs, was excellent. He kept me posted, answered all the questions. He was very timely, patient and even came back on our request for some change, without any fuss. Would recommend him strongly.
Great service, was here an hour early and fixed everything. Gave great advice on some other items as well!
Ryne and Jordan were both courteous and professional when they responded to plumbing emergency calls on a weekend. I recommend the company and their experts.
James (Jim) did an amazing job fixing our kitchen sink. He explained every step of the process, offered different solutions to best fit our budget, and was very friendly. Highly recommended!
Had a shower that wouldn’t stop trickling water. Alex was able to come out same day and helped get the part we needed replaced. It even helped our shower heat up faster and hotter. Will absolutely have him back for more work.
Juan Castillo was great to work with and very professional. Would recommend to anyone looking for help.
Juan did a great job assessing and replacing our kitchen faucet to get perfect water flow!
Jason did a great job and his customer service skills were top notch. I definitely recommend him.
Outstanding service
Outstanding work. Awesome.
The service technician was extremely professional and knowledgeable. I really appreciate selecting your company because of him thanks
The technician was prompt and efficient.
Knowledgeable, friendly, explained all aspects of work done….complete cleanup
I have been using Michael and son for the last 6 years ,they are prompt and professional, the most important thing to me in any service is being honest Thank you
Very quick response for an emergency plumbing issue. Josh was professional and experienced. Very polite and meticulous in his work and cleanup. We will definitely call when we need plumbing service.
I woke up this morning to a leak underneath my sink kitchen sink and water filling the sink cabinet. I was unsure what the problem was and frankly unsure what to do. Given that we had a major water leak about a year ago from our washing machine I was also very concerned to catch whatever this was early. I was…
Came right in time and was very professional. Every person we have ever worked with from this company has been excellent.
Absolute ripoff company. Tried to charge me $500 to replace a single outside hose bib on my home. Just had another replaced by a different plumber for $180. Do not call Michael and Sons. They won’t quote a price without sending a plumber to your house. Then your choices are : 1.) Pay them $80 for the quote 2.)…
Professional and to the point. Price was high for switching to tub focet, but overall got the job done. He didn't offer Military discount !?!?
Jason Grimes is 5 star! He is thorough and professional. He gives you estimates up front and explains everything thoroughly. You can tell he cares about customer service. He got my Tankless diagnosed and fixed in one visit.
The tech arrived on time, was efficient and professional. I will call them back in the future!
Ryan was very professional and provided good service.
Very pleased with Petey and the apprentice! I had a few plumbing concerns including the gas pipe for the fireplace. Petey talked through which were not to worry about, keep an eye on and fix today. Costs shared up front. Will definitely use Michael & Son again and will ask for Petey.
Michael & Sons has been reliable, timely, professional and reasonably priced. Their work is always finished and completed without delay. Jacob has been our “guy” and he is very professional and handles the job without fail. Highly recommend!
Great customer service. Explained everything that was going to be beneficial for our house. Gave us choices. Took great care of our dogs safety as well.
Jacob was very professional, friendly and knowledgeable! I would highly recommend him and Michael and Son’s thank you for the quick response!! 😊
Angel was very knowledgeable and helpful
Both crews, Gaspack and Furnace/AC, were very good. They worked hard and steady. They finished a little ahead of schedule. Tyler kept me informed and explained every thin when they were finished. They cleaned up at the end and it was like they were never here except the new systems work great.
Had a great experience with our plumber, Jon Ryckman. Super knowledgeable and thorough.
Adam was extremely friendly, thorough, and professional. He got the job done quickly and left me with far more peace of mind than I originally had under the circumstances that caused us to meet. Highly recommend Michael & Sons.
Technician was friendly helpful and knowledgeable.
Ryan was very professional and straightforward. He explain the problem that I was experiencing and what it took to address the issue at hand. My new toilet works great.
I have been exceedingly satisfied with the professional and courteous team from Michael & Sons with my recent Hot Water Heater replacement. I want to thank Pete Arsich, Zachary Barrett and Isiah Campbell for the great teamwork!
Technician showed up on time very polite, friendly explained everything confirmed that we understood the price in the services before starting with respectful of the house. Very engaging explained everything after. These past experiences make me a customer for life.
Technician was professional, knowledgeable and courteous. Did an excellent job replacing our exterior electrical outlets.
I've always received quality and timely service from Michael and Son's. The technician David Rivera was awesome and provided detail options for repairs needed.
As always Blake makes sure that all electrical issues are fixed. I have been a customer since 2009.
Price
Bar = middle half of what customers paid · gold mark = category median.
Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Jobs customers hired them for
| Job | Reviews | Category typical |
|---|---|---|
| HVAC system maintenance | 1110 | $19–$176 |
| HVAC system repair | 611 | $83–$1.2k |
| A/C system maintenance | 598 | $27–$529 |
| Plumbing pipe repair | 558 | $317–$1.2k |
| Water heater installation | 546 | $1.4k–$2.8k |
| Toilet repair | 473 | $205–$786 |
| Plumbing leak detection | 451 | $122–$593 |
| Plumbing | 319 | — |
