How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%83+45.3Reliability 24%76+18.4Value 14%83+11.7Replies to reviews 7%100+7.1Craft & service penalty85−1.5Experts Score= 81Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.81SCOREMichael & Son Services
Holly Springs, NC · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #28Position by Experts Score among all companies we track in this category. of 30 water softener repair · 4.8★ from 14,480 Google reviews
Report card
Percentile vs other water softener repair (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and replies to reviews; weakest: reliability.
Reviews for your job
Customers hired Michael & Son Services for 8 kinds of job.
Michael & Son Services for garbage disposal installation
Clear ✕All 115 Google reviews tagged “Garbage disposal installation” · showing 20
Jason and Travis are true professionals. They moved the water line for my refrigerator, reworked the kitchen sink pipes and reinstalled new lines for my bathroom tub/shower. Seeing as this house was built in 1954, this was no easy feat. They were in and out in approximately 5 hours with all complete. The only mishap…
Brandon was great. He fixed the small leak in the gas value. He showed me the video before and after the fix. He answered all the question I had. Conner did a great job. He performed the hvac cooling inspection and gave recommendations. Cameron was great. He give options and explained the process before replacing my garage disposal.
We had our water heater replaced yesterday with Petey. Then requested him back today for our kitchen leak. He was polite, professional and very knowledgeable with the replacements. Francis assisted him today with the same professionalism. Thank you!
Excellent service
Excellent
Petey showed up ready to go and helped us out when our disposal suddenly gave up. He was helpful, kind, and informative.
Timely arrival and very polite and efficient in the installation.
Excellent service and very friendly. Above and beyond
Excellent service, Frank was extremely knowledgeable and fixed our problem. Highly recommend Michael & Son Plumbing.
Very efficient. Quick
Great
This company is top notch. Requested service online Tuesday evening and had Miguel Rivera out the next morning at 10:30. Miguel was prompt and professional. He diagnosed the problem and made recommendations on how to proceed. 8/11/26 Had a whole house generator installed by Lamarius and he as every other technician…
I cannot say enough good things about our experience with Jason and Michael & Son. Outstanding communication, timely arrival, highly efficient, and very willing to work around the schedules of some other trades during a kitchen renovation in an old house. Flawless. Highly recommend and will call again in the future without hesitation.
My toilet and kitchen sink disposal were broken and didn’t have time to fix, family members come to leave with, it took less than 30 minutes to be fixed, Peter Arsich is awesome, professional did a great job.
Jason was a great help!
Josh did a great job installing a new garbage disposal! He was courteous, explained everything, and left the space tidy. Definitely would use them again for any plumbing needs.
Wonderful experience. Would use these folks again and again.
The repairman went over and above to get all of my plumbing needs addressed! Thank you 😊
Thomas was very professional. He explained all my options at the beginning. He was fast with the installation and cleaned up when he completed the job. He explained the warranty well. I would contact him for any future repairs. Thank you .
Michael & Son exceeded my expectations from start to finish. Scheduling an appointment was quick and hassle-free. Luis called ahead to confirm his arrival time, which I really appreciated, and he showed up right on time. Although the issue turned out to be a simple fix, Luis took the time to explain everything he…
Price
Bar = middle half of what customers paid · gold mark = category median.
Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Jobs customers hired them for
| Job | Reviews | Category typical |
|---|---|---|
| HVAC system maintenance | 1110 | $19–$176 |
| HVAC system repair | 611 | $83–$1.2k |
| A/C system maintenance | 598 | $27–$529 |
| Plumbing pipe repair | 558 | $317–$1.2k |
| Water heater installation | 546 | $1.4k–$2.8k |
| Toilet repair | 473 | $205–$786 |
| Plumbing leak detection | 451 | $122–$593 |
| Plumbing | 319 | — |
