How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%83+45.3Reliability 24%76+18.4Value 14%83+11.7Replies to reviews 7%100+7.1Craft & service penalty85−1.5Experts Score= 81Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.81SCOREMichael & Son Services
Holly Springs, NC · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #28Position by Experts Score among all companies we track in this category. of 30 water softener repair · 4.8★ from 14,480 Google reviews
Report card
Percentile vs other water softener repair (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and replies to reviews; weakest: reliability.
Reviews for your job
Customers hired Michael & Son Services for 8 kinds of job.
Michael & Son Services for garbage disposal installation
Clear ✕All 115 Google reviews tagged “Garbage disposal installation” · showing 40
Jason and Travis are true professionals. They moved the water line for my refrigerator, reworked the kitchen sink pipes and reinstalled new lines for my bathroom tub/shower. Seeing as this house was built in 1954, this was no easy feat. They were in and out in approximately 5 hours with all complete. The only mishap…
Brandon was great. He fixed the small leak in the gas value. He showed me the video before and after the fix. He answered all the question I had. Conner did a great job. He performed the hvac cooling inspection and gave recommendations. Cameron was great. He give options and explained the process before replacing my garage disposal.
We had our water heater replaced yesterday with Petey. Then requested him back today for our kitchen leak. He was polite, professional and very knowledgeable with the replacements. Francis assisted him today with the same professionalism. Thank you!
Excellent service
Excellent
Petey showed up ready to go and helped us out when our disposal suddenly gave up. He was helpful, kind, and informative.
Timely arrival and very polite and efficient in the installation.
Excellent service and very friendly. Above and beyond
Excellent service, Frank was extremely knowledgeable and fixed our problem. Highly recommend Michael & Son Plumbing.
Very efficient. Quick
Great
This company is top notch. Requested service online Tuesday evening and had Miguel Rivera out the next morning at 10:30. Miguel was prompt and professional. He diagnosed the problem and made recommendations on how to proceed. 8/11/26 Had a whole house generator installed by Lamarius and he as every other technician…
I cannot say enough good things about our experience with Jason and Michael & Son. Outstanding communication, timely arrival, highly efficient, and very willing to work around the schedules of some other trades during a kitchen renovation in an old house. Flawless. Highly recommend and will call again in the future without hesitation.
My toilet and kitchen sink disposal were broken and didn’t have time to fix, family members come to leave with, it took less than 30 minutes to be fixed, Peter Arsich is awesome, professional did a great job.
Jason was a great help!
Josh did a great job installing a new garbage disposal! He was courteous, explained everything, and left the space tidy. Definitely would use them again for any plumbing needs.
Wonderful experience. Would use these folks again and again.
The repairman went over and above to get all of my plumbing needs addressed! Thank you 😊
Thomas was very professional. He explained all my options at the beginning. He was fast with the installation and cleaned up when he completed the job. He explained the warranty well. I would contact him for any future repairs. Thank you .
Michael & Son exceeded my expectations from start to finish. Scheduling an appointment was quick and hassle-free. Luis called ahead to confirm his arrival time, which I really appreciated, and he showed up right on time. Although the issue turned out to be a simple fix, Luis took the time to explain everything he…
Excellent service from Michael & Son is the standard here in the Apex area. Highly responsive, professional, and informative. They give you options and inform you on each repair / installation so you learn a lot while they work. I use them for HVAC, Plumbing, and Electrical and haven’t been let down in 5 years. -…
I always have a wonderful experience with Juan at Michael & Son. He’s super knowledgeable, helpful and prompt in getting the job done! 10/10
Jordan was such a kind gentleman and was very knowledgeable in his field. He was helpful in steering me into taking advantage of my warranty on a disposal I had purchased two years before…which saved me a lot of money. He was definitely looking out for my budget. He is someone I felt very comfortable having in my…
Service was exceptional.
If i could give 0 stars i would! This was the most overpriced and no transparent experience I’ve ever had. Even worse, after agreeing to an already inflated price i was charged almost $250 more than what was agreed upon. Replace garbage disposal and repair two toilets I was charged over $1800!!!! Highway robbery!…
James (Jim) did an amazing job fixing our kitchen sink. He explained every step of the process, offered different solutions to best fit our budget, and was very friendly. Highly recommended!
Our technician, Brayan, was great. Explained everything he was going to do, and why it was necessary. Showed up pictures of the completed work. Would highly recommend. Will definitely have him back for any other issues.
A Micael & Sons technician took apart a beautiful powder room faucet in an attempt to upsell me a new water pressure valve. He broke the faucet, I was charged $89 for another technician to confirm it was broken and then told that I would need to pay $540 just for installation of the new faucet. After countless…
Michael and Son has been a great help to us since we've moved into our house. Their techs are very friendly, personable, and are very skilled at what they do. We've had them tune up our HVAC and install a new water heater and garbage disposal. I've appreciated the transparency of what we were getting into with the…
Prompt, great communication, and quality work
It was a delight to have Jim working on our issues- a broken garbage disposal and an old malfunctioning commode. He was knowledgeable and efficient. He outlined multiple options and discussed all the pros and cons with me. We ended up replacing both with top quality products!
Ryan did an awesome job and was very knowledgable of the service he provided. His work performance was definitely top notch and he got the job done quickly. Thanks Ryan!
Ryne did an excellent job installing my new water filtration system and disposal. He was professional, efficient, and explained everything clearly. The installation was quick, and he made sure everything was working perfectly before leaving. Plus, he left no mess behind! I highly recommend Ryne from Michael and sons for any plumbing needs.
Michael was great. I’d highly recommend Michael & Sons.
You can count on professional people doing a good job.
Wonderful experience as always.
Michael & Sons has been reliable, timely, professional and reasonably priced. Their work is always finished and completed without delay. Jacob has been our “guy” and he is very professional and handles the job without fail. Highly recommend!
On time, very courteous and knowledgeable. The work was done very neatly and in a timely fashion. Would definitely recommend!
Jason was professional and a skilled plumber. He had a terrific personality and when I use Michael and Son, I will special ask for Jason!!!
I wish I had done more research before calling Michael & Sons. But I was in a panic due to discovering a leaking garbage disposal, causing water damage. My technician was great, very informative & helpful, but the price I was charged was asinine. I feel completely swindled. The after hours fee was $169, but to then…
Price
Bar = middle half of what customers paid · gold mark = category median.
Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Jobs customers hired them for
| Job | Reviews | Category typical |
|---|---|---|
| HVAC system maintenance | 1110 | $19–$176 |
| HVAC system repair | 611 | $83–$1.2k |
| A/C system maintenance | 598 | $27–$529 |
| Plumbing pipe repair | 558 | $317–$1.2k |
| Water heater installation | 546 | $1.4k–$2.8k |
| Toilet repair | 473 | $205–$786 |
| Plumbing leak detection | 451 | $122–$593 |
| Plumbing | 319 | — |
