How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%83+45.3Reliability 24%76+18.4Value 14%83+11.7Replies to reviews 7%100+7.1Craft & service penalty85−1.5Experts Score= 81Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.81SCOREMichael & Son Services
Holly Springs, NC · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #28Position by Experts Score among all companies we track in this category. of 30 water softener repair · 4.8★ from 14,480 Google reviews
Report card
Percentile vs other water softener repair (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and replies to reviews; weakest: reliability.
Reviews for your job
Customers hired Michael & Son Services for 8 kinds of job.
Michael & Son Services for garbage disposal installation
Clear ✕All 115 Google reviews tagged “Garbage disposal installation” · showing 100
Jason and Travis are true professionals. They moved the water line for my refrigerator, reworked the kitchen sink pipes and reinstalled new lines for my bathroom tub/shower. Seeing as this house was built in 1954, this was no easy feat. They were in and out in approximately 5 hours with all complete. The only mishap…
Brandon was great. He fixed the small leak in the gas value. He showed me the video before and after the fix. He answered all the question I had. Conner did a great job. He performed the hvac cooling inspection and gave recommendations. Cameron was great. He give options and explained the process before replacing my garage disposal.
We had our water heater replaced yesterday with Petey. Then requested him back today for our kitchen leak. He was polite, professional and very knowledgeable with the replacements. Francis assisted him today with the same professionalism. Thank you!
Excellent service
Excellent
Petey showed up ready to go and helped us out when our disposal suddenly gave up. He was helpful, kind, and informative.
Timely arrival and very polite and efficient in the installation.
Excellent service and very friendly. Above and beyond
Excellent service, Frank was extremely knowledgeable and fixed our problem. Highly recommend Michael & Son Plumbing.
Very efficient. Quick
Great
This company is top notch. Requested service online Tuesday evening and had Miguel Rivera out the next morning at 10:30. Miguel was prompt and professional. He diagnosed the problem and made recommendations on how to proceed. 8/11/26 Had a whole house generator installed by Lamarius and he as every other technician…
I cannot say enough good things about our experience with Jason and Michael & Son. Outstanding communication, timely arrival, highly efficient, and very willing to work around the schedules of some other trades during a kitchen renovation in an old house. Flawless. Highly recommend and will call again in the future without hesitation.
My toilet and kitchen sink disposal were broken and didn’t have time to fix, family members come to leave with, it took less than 30 minutes to be fixed, Peter Arsich is awesome, professional did a great job.
Jason was a great help!
Josh did a great job installing a new garbage disposal! He was courteous, explained everything, and left the space tidy. Definitely would use them again for any plumbing needs.
Wonderful experience. Would use these folks again and again.
The repairman went over and above to get all of my plumbing needs addressed! Thank you 😊
Thomas was very professional. He explained all my options at the beginning. He was fast with the installation and cleaned up when he completed the job. He explained the warranty well. I would contact him for any future repairs. Thank you .
Michael & Son exceeded my expectations from start to finish. Scheduling an appointment was quick and hassle-free. Luis called ahead to confirm his arrival time, which I really appreciated, and he showed up right on time. Although the issue turned out to be a simple fix, Luis took the time to explain everything he…
Excellent service from Michael & Son is the standard here in the Apex area. Highly responsive, professional, and informative. They give you options and inform you on each repair / installation so you learn a lot while they work. I use them for HVAC, Plumbing, and Electrical and haven’t been let down in 5 years. -…
I always have a wonderful experience with Juan at Michael & Son. He’s super knowledgeable, helpful and prompt in getting the job done! 10/10
Jordan was such a kind gentleman and was very knowledgeable in his field. He was helpful in steering me into taking advantage of my warranty on a disposal I had purchased two years before…which saved me a lot of money. He was definitely looking out for my budget. He is someone I felt very comfortable having in my…
Service was exceptional.
If i could give 0 stars i would! This was the most overpriced and no transparent experience I’ve ever had. Even worse, after agreeing to an already inflated price i was charged almost $250 more than what was agreed upon. Replace garbage disposal and repair two toilets I was charged over $1800!!!! Highway robbery!…
James (Jim) did an amazing job fixing our kitchen sink. He explained every step of the process, offered different solutions to best fit our budget, and was very friendly. Highly recommended!
Our technician, Brayan, was great. Explained everything he was going to do, and why it was necessary. Showed up pictures of the completed work. Would highly recommend. Will definitely have him back for any other issues.
A Micael & Sons technician took apart a beautiful powder room faucet in an attempt to upsell me a new water pressure valve. He broke the faucet, I was charged $89 for another technician to confirm it was broken and then told that I would need to pay $540 just for installation of the new faucet. After countless…
Michael and Son has been a great help to us since we've moved into our house. Their techs are very friendly, personable, and are very skilled at what they do. We've had them tune up our HVAC and install a new water heater and garbage disposal. I've appreciated the transparency of what we were getting into with the…
Prompt, great communication, and quality work
It was a delight to have Jim working on our issues- a broken garbage disposal and an old malfunctioning commode. He was knowledgeable and efficient. He outlined multiple options and discussed all the pros and cons with me. We ended up replacing both with top quality products!
Ryan did an awesome job and was very knowledgable of the service he provided. His work performance was definitely top notch and he got the job done quickly. Thanks Ryan!
Ryne did an excellent job installing my new water filtration system and disposal. He was professional, efficient, and explained everything clearly. The installation was quick, and he made sure everything was working perfectly before leaving. Plus, he left no mess behind! I highly recommend Ryne from Michael and sons for any plumbing needs.
Michael was great. I’d highly recommend Michael & Sons.
You can count on professional people doing a good job.
Wonderful experience as always.
Michael & Sons has been reliable, timely, professional and reasonably priced. Their work is always finished and completed without delay. Jacob has been our “guy” and he is very professional and handles the job without fail. Highly recommend!
On time, very courteous and knowledgeable. The work was done very neatly and in a timely fashion. Would definitely recommend!
Jason was professional and a skilled plumber. He had a terrific personality and when I use Michael and Son, I will special ask for Jason!!!
I wish I had done more research before calling Michael & Sons. But I was in a panic due to discovering a leaking garbage disposal, causing water damage. My technician was great, very informative & helpful, but the price I was charged was asinine. I feel completely swindled. The after hours fee was $169, but to then…
Timely quick service with good instructions and explanations.
Frank was on time, efficient, and very pleasant! I highly recommend him and Michael & Son’s!
I first contacted Michael and sons to help with an issue I had with my garbage disposal. The technician that came by was extremely helpful and fixed the small electrical issue. I had pretty quickly but then spent the last 15 minutes of this visit trying to convince me to buy into the whole home maintenance plan that…
Very Good experience today w/Yovan at Michael & Son. He replaced my garbage disposal and was on time and completed the job quickly and cleanly. Very professional.
The crew at Michael & Son are both professional and knowledgeable. I initially reached out to them for some toilet repairs, and after the great work and service provided that day I signed up for their maintenance package. After signing up, they come out to do initial inspections across all utilities and propose any…
I've always received quality and timely service from Michael and Son's. The technician David Rivera was awesome and provided detail options for repairs needed.
I gave Brayan a high rating because of his professionalism in getting the job done.
I called Michael & Son plumbing service this morning and within 30 minutes, a professional plumber arrived my house. He is very courteous, experienced, knowledgeable. He cares about customer and helped me to choose the best options on a replacement. My plumbing issue was resolved quickly. This is one of the best services that I have ever had.
Our plumber, Juan C., was prompt, professional, thorough and efficient. He communicated his findings and proposed solutions clearly. Highly recommended.
David was on-time and finished in a great time period. I would use this company any day of the week.
The plumber was professional but young. He said I needed to replace my garbage disposal (17 months old) he gave me two prices $609 and $936 I posted on subdivision FB page everyone says it was TOO EXPENSIVE. neighbors here paid $350-$400 to have theirs replaced. I won’t use this place again
Frank was very professional, answered all my questions, and nicely installed our new garbage disposal. Highly recommend him! Also really likes being able to schedule an appt the night before and have him arrive the next morning. Efficiency and quality! We will ask for Frank if we have any further plumbing needs!
Frank did a fantastic job and was very knowledgeable and courteous. Scheduling was super easy and we were able to have someone come very quickly.
Both technicians who came out September 15th did a great job. They were so helpful and kind. They both did a great job!
I had my garbage disposal installed by Juan. He went above and beyond for me. He took the time to explain the product to me in case there are issues in the future. He was extremely professional, knowledgeable., and courteous. I will definitely recommend this company to all my friends.
Great service. Fabian was easy to work with. He listened carefully, answered all our questions and was extremely polite and friendly while doing so. We’ll definitely use Michael & Sons again
Noah was great to work with!
8/1/23 - Lawrence came out to our house after our toilet started backing up. He was incredibly professional and worked with me on the phone since I’d had to leave for vacation. Experiences like this wi continue to make me a Michael & Son customer. 9/1/2022 - David arrived within the expected time window, assessed…
Frank was very patient and explained each step of the process to complete our plumbing problem. We very much enjoyed his character and his professionalism. If we need any plumbing service, we will request that our Technician be Frank!!!
Frank was awesome.
Professional & knowledgeable technician!
Update: changing my review because they have spent time and effort to address my concerns. The tech who did the work ultimately got a thumbs up from the inspectors and they indicated that despite the back and forth, Michael and Sons did a great job and made sure the job was complete and to my satisfaction. I really…
Mike was great and worked in a timely manner to fix all of our plumbing issues. I would hire Michael & Sons again.
Frank Castenada was very professional and knowledgeable. He took time to explain the issue, cause of the issue, and info on the new installed disposal. He also gave good info on other potential jobs I have and helped me with some other minor needs while on-site.
I had an extremely pleasant experience with Angel, my technician. He was very professional, courteous and knowledgeable of my issue. He comes highly recommended.
I had a remodel in progress and the tech was wonderful. He was prompt and very knowledgeable
Upstairs tub leak.
I had a fella named josh put in a garbage disposal for me at my home. He did a great job and was very respectful, would call up again!
Very professional, nice, competent. I would definitely use this company again. John is focused, skilled, and friendly.
I had good experience using this company. My water heater is in my attic and I figured it would be a fairly long process to replace, but Peter was able to take care of it in around 2 hours including the time it took for him to leave and pick up a replacement that would fit up there. I also used them to replace my…
Very quick response, same day arrival at convenient time. Wore mask and booties, worked cleanly and efficiently. Diagnosed a water pressure issue for future rectification. New garbage disposal working great. Not a bargain price but I am willing to pay more for on time and successful work at my house.
I called Michael & Son at 11, Jacob Kalet was at the door by 1, troubleshot the issue, replaced the garbage disposal, cleaned up and out by 1:50. From beginning to end, this was an extremely professional experience. I would highly recommend.
Very courteous and great service.
Ryan Disorbo was great to work with, very efficient and knowledgeable!
Charged 476.00 gave 5% senior discount, brought unit but left for nearly an hour for part??. Not at all happy with service and prices!! Never again calling Michael & Sons! I received email to call Maurice Noor with Michael & Sons to discuss. He exlained if part needed is not on truck, repairman does ave to go get…
Petey was awesome! Informative and kind. Will definitely recommend to anyone who needs a plumber.
We appreciate you sending Jenaro, our technician. He was friendly, professional, and provided excellent service.
The technician did an excellent job explaining our options and performing the replacement.
Excellent work and courteous service.
Professional service. He has provided excellent service for bathroom plumbing problems also.
Great customer service.
Fabian called before hand and let us know he was on the way. Very helpful and explained step by step what the issue and solution was. Worked in a timely manner and was very respectful!
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Price
Bar = middle half of what customers paid · gold mark = category median.
Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Jobs customers hired them for
| Job | Reviews | Category typical |
|---|---|---|
| HVAC system maintenance | 1110 | $19–$176 |
| HVAC system repair | 611 | $83–$1.2k |
| A/C system maintenance | 598 | $27–$529 |
| Plumbing pipe repair | 558 | $317–$1.2k |
| Water heater installation | 546 | $1.4k–$2.8k |
| Toilet repair | 473 | $205–$786 |
| Plumbing leak detection | 451 | $122–$593 |
| Plumbing | 319 | — |
