How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%83+45.3Reliability 24%76+18.4Value 14%83+11.7Replies to reviews 7%100+7.1Craft & service penalty85−1.5Experts Score= 81Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.81SCOREMichael & Son Services
Holly Springs, NC · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #28Position by Experts Score among all companies we track in this category. of 30 water softener repair · 4.8★ from 14,480 Google reviews
Report card
Percentile vs other water softener repair (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and replies to reviews; weakest: reliability.
Reviews for your job
Customers hired Michael & Son Services for 8 kinds of job.
Michael & Son Services for HVAC duct & vent installation
Clear ✕All 50 Google reviews tagged “HVAC duct & vent installation” · showing 20
Nick was awesome. He great advice on our new HVAC systems.
Great service from Michael & Son! I’ve used them for plumbing, HVAC, and electrical work and have always had a positive experience. Their technicians are professional, knowledgeable, courteous, and show up when expected. They take the time to explain the work, answer questions, and make sure everything is done…
Wonderful experience. Would use these folks again and again.
I feel Very experienced, skillfull
I have used M&S for multiple services including HVAC and water heater replacement. They are always timely and professional. Communicate well and guarantee their work.
Very straight forward discussion around our current unit and options to achieve our goals in cooling the house. No pressure to “decide today” which was a nice change from other companies. Look forward to continuing to work with him for the installation.
Our upstairs HVAC unit was no longer cooling. We were schedules relatively quickly and Christopher was very thorough in his assessment and work! Great customer service and easy to work with! We are glad to have things back up and running for summer.
The service was good it was quick it was on time it was courteous it was all of the above the problem is with follow up that sucks it's been a week and the unit has not been installed and the contractor is being held up from doing renovations in the home.
Great attitude & knowledgeable. They offer a great warranty & financing.
David and his colleague were diligent, polite and efficient. Very impressive teamwork. I highly recommend them. They deserve a bonus for doing such difficult work.
Very nice man very pleasant great personality explained everything in detail
Ryan was very professional and provided good service.
Very very friendly and knowledgeable staff. Easy people to communicate with
Jeff scheduled our meeting with Michael and Son's to replace our old HVAC system that needed to go. Justin came to our home provided an estimate after thoroughly explaining all options available to us. We had already had one (unnamed) vendor cancel on us on the day of our install because our crawlspace was "too…
Our service technician, Miguel, was super knowledgeable and friendly. He took the time to answer all my questions and was very thorough in his diagnostic checks. Would definitely love to work with him again! UPDATE: We had Lewis come out and do an estimate for us on replacing our system. He was very patient and…
My technician was Darrin W. He took his time explaining my problem to me and explained what he would recommend. I appreciated his patience, being professional and all with a smile. My husband and I had a lot of questions and Darrin answered all with a smile and explained pros and cons. Customer service was…
Joseph was great! He was very polite, professional and spent time to make sure we understood everything.
We've had our AC, Hot Water Heater, and Charging unit all replaced and installed with Michael & Son Services and they've all been great!
The whole team at Michael and Son's has been great. From the 2 gentlemen that helped install our new ductwork and HVAC unit to the finance leaders to the admins that helped schedule our appointments. One in particular stood out, Mike Glavin. His professionalism, knowledge of water heaters, wells, plumbing and water…
We have used Michael & Sons for a number of projects over the last 15 years. Always quality work that keeps our home up and running. Their tech Nick helped us out with a water pressure issue this last week. Within minutes Nick had the issue diagnosed and was able to get the part replaced. Great work! Quality Work!…
Price
Bar = middle half of what customers paid · gold mark = category median.
Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Jobs customers hired them for
| Job | Reviews | Category typical |
|---|---|---|
| HVAC system maintenance | 1110 | $19–$176 |
| HVAC system repair | 611 | $83–$1.2k |
| A/C system maintenance | 598 | $27–$529 |
| Plumbing pipe repair | 558 | $317–$1.2k |
| Water heater installation | 546 | $1.4k–$2.8k |
| Toilet repair | 473 | $205–$786 |
| Plumbing leak detection | 451 | $122–$593 |
| Plumbing | 319 | — |
